# DARD: A Multi-Agent Approach for Task-Oriented Dialog Systems

arXiv: https://arxiv.org/abs/2411.00427 · HTML: https://mlsanity.com/paper/2411.00427/

## Key facts

- Cited by 9 papers in the map (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 16 of its 25 references that are in the map.
- First posted on arXiv 1 Nov 2024.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 16 of 16)

- [Improving Factuality and Reasoning in Language Models through Multiagent Debate](https://mlsanity.com/paper/2305.14325/) (2023)
- [Encouraging Divergent Thinking in Large Language Models through Multi-Agent Debate](https://mlsanity.com/paper/2305.19118/) (2023)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [Transferable Multi-Domain State Generator for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/1905.08743/) (2019)
- [MultiWOZ 2.2 : A Dialogue Dataset with Additional Annotation Corrections and State Tracking Baselines](https://mlsanity.com/paper/2007.12720/) (2020)
- [Multi-Task Pre-Training for Plug-and-Play Task-Oriented Dialogue System](https://mlsanity.com/paper/2109.14739/) (2021)
- [GALAXY: A Generative Pre-trained Model for Task-Oriented Dialog with Semi-Supervised Learning and Explicit Policy Injection](https://mlsanity.com/paper/2111.14592/) (2021)
- [Guiding Large Language Models via Directional Stimulus Prompting](https://mlsanity.com/paper/2302.11520/) (2023)
- [Dialogue State Tracking with a Language Model using Schema-Driven Prompting](https://mlsanity.com/paper/2109.07506/) (2021)
- [MultiWOZ 2.4: A Multi-Domain Task-Oriented Dialogue Dataset with Essential Annotation Corrections to Improve State Tracking Evaluation](https://mlsanity.com/paper/2104.00773/) (2021)
- [MultiWOZ 2.3: A multi-domain task-oriented dialogue dataset enhanced with annotation corrections and co-reference annotation](https://mlsanity.com/paper/2010.05594/) (2020)
- [Shades of BLEU, Flavours of Success: The Case of MultiWOZ](https://mlsanity.com/paper/2106.05555/) (2021)
- [Enhancing Dialogue State Tracking Models through LLM-backed User-Agents Simulation](https://mlsanity.com/paper/2405.13037/) (2024)
- [Fantastic Rewards and How to Tame Them: A Case Study on Reward Learning for Task-oriented Dialogue Systems](https://mlsanity.com/paper/2302.10342/) (2023)
- [KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning](https://mlsanity.com/paper/2211.16773/) (2022)

## Built on by (most cited first, 9 of 9)

- [Improving Generalization in Intent Detection: GRPO with Reward-Based Curriculum Sampling](https://mlsanity.com/paper/2504.13592/) (2025)
- [The Behavior Gap: Evaluating Zero-shot LLM Agents in Complex Task-Oriented Dialogs](https://mlsanity.com/paper/2506.12266/) (2025)
- [clem:todd: A Framework for the Systematic Benchmarking of LLM-Based Task-Oriented Dialogue System Realisations](https://mlsanity.com/paper/2505.05445/) (2025)
- [Empowering LLMs in Task-Oriented Dialogues: A Domain-Independent Multi-Agent Framework and Fine-Tuning Strategy](https://mlsanity.com/paper/2505.14299/) (2025)
- [REIC: RAG-Enhanced Intent Classification at Scale](https://mlsanity.com/paper/2506.00210/) (2025)
- [CoDial: Interpretable Task-Oriented Dialogue Systems Through Dialogue Flow Alignment](https://mlsanity.com/paper/2506.02264/) (2025)
- [MAC: A Multi-Agent Framework for Interactive User Clarification in Multi-turn Conversations](https://mlsanity.com/paper/2512.13154/) (2025)
- [GBC: Gradient-Based Connections for Optimizing Multi-Agent Systems](https://mlsanity.com/paper/2606.28187/) (2026)
- [Learning to Reason and Use Tools through Unsupervised Fine-Tuning in Task-Oriented Dialog Systems](https://mlsanity.com/paper/2608.30426/) (2026)

## Abstract (arXiv)

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant challenge due to the complexity of handling diverse user intents, entity types, and domain-specific knowledge across several domains. In this work, we propose DARD (Domain Assigned Response Delegation), a multi-agent conversational system capable of successfully handling multi-domain dialogs. DARD leverages domain-specific agents, orchestrated by a central dialog manager agent. Our extensive experiments compare and utilize various agent modeling approaches, combining the strengths of smaller fine-tuned models (Flan-T5-large & Mistral-7B) with their larger counterparts, Large Language Models (LLMs) (Claude Sonnet 3.0). We provide insights into the strengths and limitations of each approach, highlighting the benefits of our multi-agent framework in terms of flexibility and composability. We evaluate DARD using the well-established MultiWOZ benchmark, achieving state-of-the-art performance by improving the dialogue inform rate by 6.6% and the success rate by 4.1% over the best-performing existing approaches. Additionally, we discuss various annotator discrepancies and issues within the MultiWOZ dataset and its evaluation system.