# Optimizing the role of human evaluation in LLM-based spoken document summarization systems

arXiv: https://arxiv.org/abs/2410.18218 · HTML: https://mlsanity.com/paper/2410.18218/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 11 of its 30 references that are in the map.
- First posted on arXiv 23 Oct 2024.

## Builds on (most cited first, 11 of 11)

- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Tree of Thoughts: Deliberate Problem Solving with Large Language Models](https://mlsanity.com/paper/2305.10601/) (2023)
- [G-Eval: NLG Evaluation using GPT-4 with Better Human Alignment](https://mlsanity.com/paper/2303.16634/) (2023)
- [PEGASUS: Pre-training with Extracted Gap-sentences for Abstractive Summarization](https://mlsanity.com/paper/1912.08777/) (2019)
- [ChatEval: Towards Better LLM-based Evaluators through Multi-Agent Debate](https://mlsanity.com/paper/2308.07201/) (2023)
- [SummEval: Re-evaluating Summarization Evaluation](https://mlsanity.com/paper/2007.12626/) (2020)
- [Is ChatGPT a Good NLG Evaluator? A Preliminary Study](https://mlsanity.com/paper/2303.04048/) (2023)
- [SummaC: Re-Visiting NLI-based Models for Inconsistency Detection in Summarization](https://mlsanity.com/paper/2111.09525/) (2021)
- [Holistic Evaluation of Text-To-Image Models](https://mlsanity.com/paper/2311.04287/) (2023)
- [With Little Power Comes Great Responsibility](https://mlsanity.com/paper/2010.06595/) (2020)
- [Revisiting the Gold Standard: Grounding Summarization Evaluation with Robust Human Evaluation](https://mlsanity.com/paper/2212.07981/) (2022)

## Built on by (most cited first, 1 of 1)

- [Summarizing Speech: A Comprehensive Survey](https://mlsanity.com/paper/2504.08024/) (2025)

## Abstract (arXiv)

The emergence of powerful LLMs has led to a paradigm shift in abstractive summarization of spoken documents. The properties that make LLMs so valuable for this task -- creativity, ability to produce fluent speech, and ability to abstract information from large corpora -- also present new challenges to evaluating their content. Quick, cost-effective automatic evaluations such as ROUGE and BERTScore offer promise, but do not yet show competitive performance when compared to human evaluations. We draw on methodologies from the social sciences to propose an evaluation paradigm for spoken document summarization explicitly tailored for generative AI content. We provide detailed evaluation criteria and best practices guidelines to ensure robustness in the experimental design, replicability, and trustworthiness of human evaluation studies. We additionally include two case studies that show how these human-in-the-loop evaluation methods have been implemented at a major U.S. technology company.