# Explainability of Highly Associated Fuzzy Churn Patterns in Binary Classification

arXiv: https://arxiv.org/abs/2410.15827 · HTML: https://mlsanity.com/paper/2410.15827/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 6 of its 37 references that are in the map.
- First posted on arXiv 21 Oct 2024.

## Builds on (most cited first, 6 of 6)

- [A Unified Approach to Interpreting Model Predictions](https://mlsanity.com/paper/1705.07874/) (2017)
- [XGBoost: A Scalable Tree Boosting System](https://mlsanity.com/paper/1603.02754/) (2016)
- [Optuna: A Next-generation Hyperparameter Optimization Framework](https://mlsanity.com/paper/1907.10902/) (2019)
- [Explainable AI (XAI): A Systematic Meta-Survey of Current Challenges and Future Opportunities](https://mlsanity.com/paper/2111.06420/) (2021)
- [Explainable Fuzzy Utility Mining on Sequences](https://mlsanity.com/paper/2103.16519/) (2021)
- [Induction of Non-Monotonic Rules From Statistical Learning Models Using High-Utility Itemset Mining](https://mlsanity.com/paper/1905.11226/) (2019)

## Abstract (arXiv)

Customer churn, particularly in the telecommunications sector, influences both costs and profits. As the explainability of models becomes increasingly important, this study emphasizes not only the explainability of customer churn through machine learning models, but also the importance of identifying multivariate patterns and setting soft bounds for intuitive interpretation. The main objective is to use a machine learning model and fuzzy-set theory with top-textitk HUIM to identify highly associated patterns of customer churn with intuitive identification, referred to as Highly Associated Fuzzy Churn Patterns (HAFCP). Moreover, this method aids in uncovering association rules among multiple features across low, medium, and high distributions. Such discoveries are instrumental in enhancing the explainability of findings. Experiments show that when the top-5 HAFCPs are included in five datasets, a mixture of performance results is observed, with some showing notable improvements. It becomes clear that high importance features enhance explanatory power through their distribution and patterns associated with other features. As a result, the study introduces an innovative approach that improves the explainability and effectiveness of customer churn prediction models.