# On A Scale From 1 to 5: Quantifying Hallucination in Faithfulness Evaluation

arXiv: https://arxiv.org/abs/2410.12222 · HTML: https://mlsanity.com/paper/2410.12222/

## Key facts

- Cited by 4 papers in the map (data through 14 Oct 2026).
- Builds on 20 of its 39 references that are in the map.
- First posted on arXiv 16 Oct 2024.

## Builds on (most cited first, 20 of 20)

- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Judging LLM-as-a-Judge with MT-Bench and Chatbot Arena](https://mlsanity.com/paper/2306.05685/) (2023)
- [Efficient Memory Management for Large Language Model Serving with PagedAttention](https://mlsanity.com/paper/2309.06180/) (2023)
- [Self-Consistency Improves Chain of Thought Reasoning in Language Models](https://mlsanity.com/paper/2203.11171/) (2022)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [G-Eval: NLG Evaluation using GPT-4 with Better Human Alignment](https://mlsanity.com/paper/2303.16634/) (2023)
- [Qwen2 Technical Report](https://mlsanity.com/paper/2407.10671/) (2024)
- [A large annotated corpus for learning natural language inference](https://mlsanity.com/paper/1508.05326/) (2015)
- [DeBERTaV3: Improving DeBERTa using ELECTRA-Style Pre-Training with Gradient-Disentangled Embedding Sharing](https://mlsanity.com/paper/2111.09543/) (2021)
- [Mitigating Hallucination in Large Multi-Modal Models via Robust Instruction Tuning](https://mlsanity.com/paper/2306.14565/) (2023)
- [Is ChatGPT a Good NLG Evaluator? A Preliminary Study](https://mlsanity.com/paper/2303.04048/) (2023)
- [SummaC: Re-Visiting NLI-based Models for Inconsistency Detection in Summarization](https://mlsanity.com/paper/2111.09525/) (2021)
- [On Decoding Strategies for Neural Text Generators](https://mlsanity.com/paper/2203.15721/) (2022)
- [TrueTeacher: Learning Factual Consistency Evaluation with Large Language Models](https://mlsanity.com/paper/2305.11171/) (2023)
- [Language models are not naysayers: An analysis of language models on negation benchmarks](https://mlsanity.com/paper/2306.08189/) (2023)
- [Falsesum: Generating Document-level NLI Examples for Recognizing Factual Inconsistency in Summarization](https://mlsanity.com/paper/2205.06009/) (2022)
- [Investigating and Addressing Hallucinations of LLMs in Tasks Involving Negation](https://mlsanity.com/paper/2406.05494/) (2024)
- [Detecting Hallucination and Coverage Errors in Retrieval Augmented Generation for Controversial Topics](https://mlsanity.com/paper/2403.08904/) (2024)

## Built on by (most cited first, 4 of 4)

- [Hallucination to Truth: A Review of Fact-Checking and Factuality Evaluation in Large Language Models](https://mlsanity.com/paper/2508.03860/) (2025)
- [TravelBench : Exploring LLM Performance in Low-Resource Domains](https://mlsanity.com/paper/2510.02719/) (2025)
- [DIAL-SUMMER: A Structured Evaluation Framework of Hierarchical Errors in Dialogue Summaries](https://mlsanity.com/paper/2602.08149/) (2026)
- [Not All That Is Fluent Is Factual: Investigating Hallucinations of Large Language Models in Academic Writing](https://mlsanity.com/paper/2605.04171/) (2026)

## Abstract (arXiv)

Hallucination has been a popular topic in natural language generation (NLG). In real-world applications, unfaithful content can result in poor data quality or loss of trust from end users. Thus, it is crucial to fact-check before adopting NLG for production usage, which can be expensive if done manually. In this paper, we investigate automated faithfulness evaluation in guided NLG. We developed a rubric template and used large language models (LLMs) to score the generation on quantifiable scales. We compared popular LLMs as well as widely adopted natural language inference (NLI) models in scoring quality and sensitivity. In addition, we developed methods for the generation of synthetic unfaithful data, as well as heuristics to quantify the percentage of hallucination. Our results on 4 travel-domain industry dataset show that GPT-4 can provide accurate judgement and explanation of whether a source and a generation are factually consistent. Furthermore, we found that tuning NLI models on synthetic data can improve performance. Lastly, we present insights on the latency and cost of deploying such a system.