# Creating a Gen-AI based Track and Trace Assistant MVP (SuperTracy) for PostNL

arXiv: https://arxiv.org/abs/2409.02711 · HTML: https://mlsanity.com/paper/2409.02711/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 25 of its 41 references that are in the map.
- First posted on arXiv 4 Sep 2024.

## Builds on (most cited first, 25 of 25)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Scaling Laws for Neural Language Models](https://mlsanity.com/paper/2001.08361/) (2020)
- [Dense Passage Retrieval for Open-Domain Question Answering](https://mlsanity.com/paper/2004.04906/) (2020)
- [Retrieval-Augmented Generation for Large Language Models: A Survey](https://mlsanity.com/paper/2312.10997/) (2023)
- [Gemma 2: Improving Open Language Models at a Practical Size](https://mlsanity.com/paper/2408.00118/) (2024)
- [Large Language Models Encode Clinical Knowledge](https://mlsanity.com/paper/2212.13138/) (2022)
- [Quantization and Training of Neural Networks for Efficient Integer-Arithmetic-Only Inference](https://mlsanity.com/paper/1712.05877/) (2017)
- [A Survey on Evaluation of Large Language Models](https://mlsanity.com/paper/2307.03109/) (2023)
- [ExpeL: LLM Agents Are Experiential Learners](https://mlsanity.com/paper/2308.10144/) (2023)
- [Large Language Model based Multi-Agents: A Survey of Progress and Challenges](https://mlsanity.com/paper/2402.01680/) (2024)
- [Siren's Song in the AI Ocean: A Survey on Hallucination in Large Language Models](https://mlsanity.com/paper/2309.01219/) (2023)
- [A Systematic Survey of Prompt Engineering in Large Language Models: Techniques and Applications](https://mlsanity.com/paper/2402.07927/) (2024)
- [Exploring Self-attention for Image Recognition](https://mlsanity.com/paper/2004.13621/) (2020)
- [MADLAD-400: A Multilingual And Document-Level Large Audited Dataset](https://mlsanity.com/paper/2309.04662/) (2023)
- [LLM360: Towards Fully Transparent Open-Source LLMs](https://mlsanity.com/paper/2312.06550/) (2023)
- [AnglE-optimized Text Embeddings](https://mlsanity.com/paper/2309.12871/) (2023)
- [LLaMA Beyond English: An Empirical Study on Language Capability Transfer](https://mlsanity.com/paper/2401.01055/) (2024)
- [An Information-theoretic Approach to Prompt Engineering Without Ground Truth Labels](https://mlsanity.com/paper/2203.11364/) (2022)
- [LLM-FP4: 4-Bit Floating-Point Quantized Transformers](https://mlsanity.com/paper/2310.16836/) (2023)
- [Principled Instructions Are All You Need for Questioning LLaMA-1/2, GPT-3.5/4](https://mlsanity.com/paper/2312.16171/) (2023)
- [Fine Tuning LLM for Enterprise: Practical Guidelines and Recommendations](https://mlsanity.com/paper/2404.10779/) (2024)

## Abstract (arXiv)

The developments in the field of generative AI has brought a lot of opportunities for companies, for instance to improve efficiency in customer service and automating tasks. PostNL, the biggest parcel and E-commerce corporation of the Netherlands wants to use generative AI to enhance the communication around track and trace of parcels. During the internship a Minimal Viable Product (MVP) is created to showcase the value of using generative AI technologies, to enhance parcel tracking, analyzing the parcel's journey and being able to communicate about it in an easy to understand manner. The primary goal was to develop an in-house LLM-based system, reducing dependency on external platforms and establishing the feasibility of a dedicated generative AI team within the company. This multi-agent LLM based system aimed to construct parcel journey stories and identify logistical disruptions with heightened efficiency and accuracy. The research involved deploying a sophisticated AI-driven communication system, employing Retrieval-Augmented Generation (RAG) for enhanced response precision, and optimizing large language models (LLMs) tailored to domain specific tasks. The MVP successfully implemented a multi-agent open-source LLM system, called SuperTracy. SuperTracy is capable of autonomously managing a broad spectrum of user inquiries and improving internal knowledge handling. Results and evaluation demonstrated technological innovation and feasibility, notably in communication about the track and trace of a parcel, which exceeded initial expectations. These advancements highlight the potential of AI-driven solutions in logistics, suggesting many opportunities for further refinement and broader implementation within PostNL operational framework.