# Social and Ethical Risks Posed by General-Purpose LLMs for Settling Newcomers in Canada

arXiv: https://arxiv.org/abs/2407.20240 · HTML: https://mlsanity.com/paper/2407.20240/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 20 of its 43 references that are in the map.
- First posted on arXiv 15 Jul 2024.

## Builds on (most cited first, 20 of 20)

- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [Direct Preference Optimization: Your Language Model is Secretly a Reward Model](https://mlsanity.com/paper/2305.18290/) (2023)
- [Training a Helpful and Harmless Assistant with Reinforcement Learning from Human Feedback](https://mlsanity.com/paper/2204.05862/) (2022)
- [Tree of Thoughts: Deliberate Problem Solving with Large Language Models](https://mlsanity.com/paper/2305.10601/) (2023)
- [Ethical and social risks of harm from Language Models](https://mlsanity.com/paper/2112.04359/) (2021)
- [Language (Technology) is Power: A Critical Survey of "Bias" in NLP](https://mlsanity.com/paper/2005.14050/) (2020)
- [The Secret Sharer: Evaluating and Testing Unintended Memorization in Neural Networks](https://mlsanity.com/paper/1802.08232/) (2018)
- [NeMo Guardrails: A Toolkit for Controllable and Safe LLM Applications with Programmable Rails](https://mlsanity.com/paper/2310.10501/) (2023)
- [Check Your Facts and Try Again: Improving Large Language Models with External Knowledge and Automated Feedback](https://mlsanity.com/paper/2302.12813/) (2023)
- [Hallucination is Inevitable: An Innate Limitation of Large Language Models](https://mlsanity.com/paper/2401.11817/) (2024)
- [How Language Model Hallucinations Can Snowball](https://mlsanity.com/paper/2305.13534/) (2023)
- [Survey on Factuality in Large Language Models: Knowledge, Retrieval and Domain-Specificity](https://mlsanity.com/paper/2310.07521/) (2023)
- ["Kelly is a Warm Person, Joseph is a Role Model": Gender Biases in LLM-Generated Reference Letters](https://mlsanity.com/paper/2310.09219/) (2023)
- [Recipes for Safety in Open-domain Chatbots](https://mlsanity.com/paper/2010.07079/) (2020)
- [The Participatory Turn in AI Design: Theoretical Foundations and the Current State of Practice](https://mlsanity.com/paper/2310.00907/) (2023)
- [Embedding Symbolic Knowledge into Deep Networks](https://mlsanity.com/paper/1909.01161/) (2019)
- [Fairness for Unobserved Characteristics: Insights from Technological Impacts on Queer Communities](https://mlsanity.com/paper/2102.04257/) (2021)
- [Envisioning Communities: A Participatory Approach Towards AI for Social Good](https://mlsanity.com/paper/2105.01774/) (2021)
- [Physician Detection of Clinical Harm in Machine Translation: Quality Estimation Aids in Reliance and Backtranslation Identifies Critical Errors](https://mlsanity.com/paper/2310.16924/) (2023)
- [WES: Agent-based User Interaction Simulation on Real Infrastructure](https://mlsanity.com/paper/2004.05363/) (2020)

## Abstract (arXiv)

The non-profit settlement sector in Canada supports newcomers in achieving successful integration. This sector faces increasing operational pressures amidst rising immigration targets, which highlights a need for enhanced efficiency and innovation, potentially through reliable AI solutions. The ad-hoc use of general-purpose generative AI, such as ChatGPT, might become a common practice among newcomers and service providers to address this need. However, these tools are not tailored for the settlement domain and can have detrimental implications for immigrants and refugees. We explore the risks that these tools might pose on newcomers to first, warn against the unguarded use of generative AI, and second, to incentivize further research and development in creating AI literacy programs as well as customized LLMs that are aligned with the preferences of the impacted communities. Crucially, such technologies should be designed to integrate seamlessly into the existing workflow of the settlement sector, ensuring human oversight, trustworthiness, and accountability.