# AssistantBench: Can Web Agents Solve Realistic and Time-Consuming Tasks?

arXiv: https://arxiv.org/abs/2407.15711 · HTML: https://mlsanity.com/paper/2407.15711/

## Key facts

- Cited by 158 papers in the map (data through 14 Oct 2026).
- Placed in Web, search, and research agents, one of 16 directions in LLM agents and tool use.
- Builds on 52 of its 67 references that are in the map.
- First posted on arXiv 22 Jul 2024.

## Placed in

- LLM agents and tool use / [Web, search, and research agents](https://mlsanity.com/agents/web-search-and-research-agents/)

## Builds on (most cited first, 30 of 52)

- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [ReAct: Synergizing Reasoning and Acting in Language Models](https://mlsanity.com/paper/2210.03629/) (2022)
- [Evaluating Large Language Models Trained on Code](https://mlsanity.com/paper/2107.03374/) (2021)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [Photorealistic Text-to-Image Diffusion Models with Deep Language Understanding](https://mlsanity.com/paper/2205.11487/) (2022)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [TruthfulQA: Measuring How Models Mimic Human Falsehoods](https://mlsanity.com/paper/2109.07958/) (2021)
- [A Survey on Large Language Model based Autonomous Agents](https://mlsanity.com/paper/2308.11432/) (2023)
- [REALM: Retrieval-Augmented Language Model Pre-Training](https://mlsanity.com/paper/2002.08909/) (2020)
- [WebGPT: Browser-assisted question-answering with human feedback](https://mlsanity.com/paper/2112.09332/) (2021)
- [SWE-agent: Agent-Computer Interfaces Enable Automated Software Engineering](https://mlsanity.com/paper/2405.15793/) (2024)
- [WebShop: Towards Scalable Real-World Web Interaction with Grounded Language Agents](https://mlsanity.com/paper/2207.01206/) (2022)
- [Mind2Web: Towards a Generalist Agent for the Web](https://mlsanity.com/paper/2306.06070/) (2023)
- [OSWorld: Benchmarking Multimodal Agents for Open-Ended Tasks in Real Computer Environments](https://mlsanity.com/paper/2404.07972/) (2024)
- [GAIA: a benchmark for General AI Assistants](https://mlsanity.com/paper/2311.12983/) (2023)
- [Measuring and Narrowing the Compositionality Gap in Language Models](https://mlsanity.com/paper/2210.03350/) (2022)
- [Language Models as Zero-Shot Planners: Extracting Actionable Knowledge for Embodied Agents](https://mlsanity.com/paper/2201.07207/) (2022)
- [Atlas: Few-shot Learning with Retrieval Augmented Language Models](https://mlsanity.com/paper/2208.03299/) (2022)
- [Interleaving Retrieval with Chain-of-Thought Reasoning for Knowledge-Intensive Multi-Step Questions](https://mlsanity.com/paper/2212.10509/) (2022)
- [DROP: A Reading Comprehension Benchmark Requiring Discrete Reasoning Over Paragraphs](https://mlsanity.com/paper/1903.00161/) (2019)
- [Show Your Work: Scratchpads for Intermediate Computation with Language Models](https://mlsanity.com/paper/2112.00114/) (2021)
- [How Much Knowledge Can You Pack Into the Parameters of a Language Model?](https://mlsanity.com/paper/2002.08910/) (2020)
- [In-Context Retrieval-Augmented Language Models](https://mlsanity.com/paper/2302.00083/) (2023)
- [Green AI](https://mlsanity.com/paper/1907.10597/) (2019)
- [Prometheus: Inducing Fine-grained Evaluation Capability in Language Models](https://mlsanity.com/paper/2310.08491/) (2023)
- [GPT-4V(ision) is a Generalist Web Agent, if Grounded](https://mlsanity.com/paper/2401.01614/) (2024)
- [AndroidWorld: A Dynamic Benchmarking Environment for Autonomous Agents](https://mlsanity.com/paper/2405.14573/) (2024)
- [Prometheus 2: An Open Source Language Model Specialized in Evaluating Other Language Models](https://mlsanity.com/paper/2405.01535/) (2024)
- [WebVoyager: Building an End-to-End Web Agent with Large Multimodal Models](https://mlsanity.com/paper/2401.13919/) (2024)
- [ToolAlpaca: Generalized Tool Learning for Language Models with 3000 Simulated Cases](https://mlsanity.com/paper/2306.05301/) (2023)

## Built on by (most cited first, 30 of 158)

- [Agent Workflow Memory](https://mlsanity.com/paper/2409.07429/) (2024)
- [TheAgentCompany: Benchmarking LLM Agents on Consequential Real World Tasks](https://mlsanity.com/paper/2412.14161/) (2024)
- [Survey on Evaluation of LLM-based Agents](https://mlsanity.com/paper/2503.16416/) (2025)
- [SWE-bench Multimodal: Do AI Systems Generalize to Visual Software Domains?](https://mlsanity.com/paper/2410.03859/) (2024)
- [SkillWeaver: Web Agents can Self-Improve by Discovering and Honing Skills](https://mlsanity.com/paper/2504.07079/) (2025)
- [Which Agent Causes Task Failures and When? On Automated Failure Attribution of LLM Multi-Agent Systems](https://mlsanity.com/paper/2505.00212/) (2025)
- [WebWalker: Benchmarking LLMs in Web Traversal](https://mlsanity.com/paper/2501.07572/) (2025)
- [An Illusion of Progress? Assessing the Current State of Web Agents](https://mlsanity.com/paper/2504.01382/) (2025)
- [The BrowserGym Ecosystem for Web Agent Research](https://mlsanity.com/paper/2412.05467/) (2024)
- [Evaluation and Benchmarking of LLM Agents: A Survey](https://mlsanity.com/paper/2507.21504/) (2025)
- [ST-WebAgentBench: A Benchmark for Evaluating Safety and Trustworthiness in Web Agents](https://mlsanity.com/paper/2410.06703/) (2024)
- [Mobile-Agent-E: Self-Evolving Mobile Assistant for Complex Tasks](https://mlsanity.com/paper/2501.11733/) (2025)
- [Deep Research Agents: A Systematic Examination And Roadmap](https://mlsanity.com/paper/2506.18096/) (2025)
- [MLGym: A New Framework and Benchmark for Advancing AI Research Agents](https://mlsanity.com/paper/2502.14499/) (2025)
- [Inducing Programmatic Skills for Agentic Tasks](https://mlsanity.com/paper/2504.06821/) (2025)
- [AgentRewardBench: Evaluating Automatic Evaluations of Web Agent Trajectories](https://mlsanity.com/paper/2504.08942/) (2025)
- [TRAIL: Trace Reasoning and Agentic Issue Localization](https://mlsanity.com/paper/2505.08638/) (2025)
- [MCP-Universe: Benchmarking Large Language Models with Real-World Model Context Protocol Servers](https://mlsanity.com/paper/2508.14704/) (2025)
- [Holistic Agent Leaderboard: The Missing Infrastructure for AI Agent Evaluation](https://mlsanity.com/paper/2510.11977/) (2025)
- [Mind2Web 2: Evaluating Agentic Search with Agent-as-a-Judge](https://mlsanity.com/paper/2506.21506/) (2025)
- [Explorer: Scaling Exploration-driven Web Trajectory Synthesis for Multimodal Web Agents](https://mlsanity.com/paper/2502.11357/) (2025)
- [CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments](https://mlsanity.com/paper/2411.02305/) (2024)
- [SHADE-Arena: Evaluating Sabotage and Monitoring in LLM Agents](https://mlsanity.com/paper/2506.15740/) (2025)
- [MindSearch: Mimicking Human Minds Elicits Deep AI Searcher](https://mlsanity.com/paper/2407.20183/) (2024)
- [DeepShop: A Benchmark for Deep Research Shopping Agents](https://mlsanity.com/paper/2506.02839/) (2025)
- [REAL: Benchmarking Autonomous Agents on Deterministic Simulations of Real Websites](https://mlsanity.com/paper/2504.11543/) (2025)
- [ClawBench: Can AI Agents Complete Everyday Online Tasks?](https://mlsanity.com/paper/2604.08523/) (2026)
- [BEARCUBS: A benchmark for computer-using web agents](https://mlsanity.com/paper/2503.07919/) (2025)
- [WebChoreArena: Evaluating Web Browsing Agents on Realistic Tedious Web Tasks](https://mlsanity.com/paper/2506.01952/) (2025)
- [FullFront: Benchmarking MLLMs Across the Full Front-End Engineering Workflow](https://mlsanity.com/paper/2505.17399/) (2025)

## Abstract (arXiv)

Language agents, built on top of language models (LMs), are systems that can interact with complex environments, such as the open web. In this work, we examine whether such agents can perform realistic and time-consuming tasks on the web, e.g., monitoring real-estate markets or locating relevant nearby businesses. We introduce AssistantBench, a challenging new benchmark consisting of 214 realistic tasks that can be automatically evaluated, covering different scenarios and domains. We find that AssistantBench exposes the limitations of current systems, including language models and retrieval-augmented language models, as no model reaches an accuracy of more than 26 points. While closed-book LMs perform well in terms of accuracy, they exhibit low precision and tend to hallucinate facts. State-of-the-art web agents reach a score of near zero. Additionally, we introduce SeePlanAct (SPA), a new web agent that significantly outperforms previous agents, and an ensemble of SPA and closed-book models reaches the best overall performance. Moreover, we analyze failures of current systems and highlight that open web navigation remains a major challenge.