# zIA: a GenAI-powered local auntie assists tourists in Italy

arXiv: https://arxiv.org/abs/2407.11830 · HTML: https://mlsanity.com/paper/2407.11830/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 2 of its 22 references that are in the map.
- First posted on arXiv 16 Jul 2024.

## Builds on (most cited first, 2 of 2)

- [Mixture-of-Agents Enhances Large Language Model Capabilities](https://mlsanity.com/paper/2406.04692/) (2024)
- [It is not "accuracy vs. explainability" -- we need both for trustworthy AI systems](https://mlsanity.com/paper/2212.11136/) (2022)

## Abstract (arXiv)

The Tourism and Destination Management Organization (DMO) industry is rapidly evolving to adapt to new technologies and traveler expectations. Generative Artificial Intelligence (AI) offers an astonishing and innovative opportunity to enhance the tourism experience by providing personalized, interactive and engaging assistance. In this article, we propose a generative AI-based chatbot for tourism assistance. The chatbot leverages AI ability to generate realistic and creative texts, adopting the friendly persona of the well-known Italian all-knowledgeable aunties, to provide tourists with personalized information, tailored and dynamic pre, during and post recommendations and trip plans and personalized itineraries, using both text and voice commands, and supporting different languages to satisfy Italian and foreign tourists expectations. This work is under development in the Molise CTE research project, funded by the Italian Minister of the Economic Growth (MIMIT), with the aim to leverage the best emerging technologies available, such as Cloud and AI to produce state of the art solutions in the Smart City environment.