# Reimagining AI in Social Work: Practitioner Perspectives on Incorporating Technology in their Practice

arXiv: https://arxiv.org/abs/2407.10244 · HTML: https://mlsanity.com/paper/2407.10244/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 3 of its 44 references that are in the map.
- First posted on arXiv 30 Apr 2024.

## Builds on (most cited first, 3 of 3)

- [Fairness and Accountability Design Needs for Algorithmic Support in High-Stakes Public Sector Decision-Making](https://mlsanity.com/paper/1802.01029/) (2018)
- [Improving Human-AI Partnerships in Child Welfare: Understanding Worker Practices, Challenges, and Desires for Algorithmic Decision Support](https://mlsanity.com/paper/2204.02310/) (2022)
- [Stakeholder Participation in AI: Beyond "Add Diverse Stakeholders and Stir"](https://mlsanity.com/paper/2111.01122/) (2021)

## Abstract (arXiv)

There has been a surge in the number and type of AI tools being tested and deployed within both national and local government in the UK, including within the social care sector. Given the many ongoing and planned future developments, the time is ripe to review and reflect on the state of AI in social care. We do so by conducting semi-structured interviews with UK-based social work professionals about their experiences and opinions of past and current AI systems. Our aim is to understand what systems would practitioners like to see developed and how. We find that all our interviewees had overwhelmingly negative past experiences of technology in social care, unanimous aversion to algorithmic decision systems in particular, but also strong interest in AI applications that could allow them to spend less time on administrative tasks. In response to our findings, we offer a series of concrete recommendations, which include commitment to participatory design, as well as the necessity of regaining practitioner trust.