# ESCoT: Towards Interpretable Emotional Support Dialogue Systems

arXiv: https://arxiv.org/abs/2406.10960 · HTML: https://mlsanity.com/paper/2406.10960/

## Key facts

- Cited by 46 papers in the map (data through 14 Oct 2026).
- Builds on 20 of its 49 references that are in the map.
- First posted on arXiv 16 Jun 2024.

## Builds on (most cited first, 20 of 20)

- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Llama 2: Open Foundation and Fine-Tuned Chat Models](https://mlsanity.com/paper/2307.09288/) (2023)
- [Self-Instruct: Aligning Language Models with Self-Generated Instructions](https://mlsanity.com/paper/2212.10560/) (2022)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [DialoGPT: Large-Scale Generative Pre-training for Conversational Response Generation](https://mlsanity.com/paper/1911.00536/) (2019)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [Towards Emotional Support Dialog Systems](https://mlsanity.com/paper/2106.01144/) (2021)
- [A Computational Approach to Understanding Empathy Expressed in Text-Based Mental Health Support](https://mlsanity.com/paper/2009.08441/) (2020)
- [ProsocialDialog: A Prosocial Backbone for Conversational Agents](https://mlsanity.com/paper/2205.12688/) (2022)
- [PsyQA: A Chinese Dataset for Generating Long Counseling Text for Mental Health Support](https://mlsanity.com/paper/2106.01702/) (2021)
- [MISC: A MIxed Strategy-Aware Model Integrating COMET for Emotional Support Conversation](https://mlsanity.com/paper/2203.13560/) (2022)
- [Improving Multi-turn Emotional Support Dialogue Generation with Lookahead Strategy Planning](https://mlsanity.com/paper/2210.04242/) (2022)
- [Dialogue Chain-of-Thought Distillation for Commonsense-aware Conversational Agents](https://mlsanity.com/paper/2310.09343/) (2023)
- [Explainable AI: current status and future directions](https://mlsanity.com/paper/2107.07045/) (2021)
- [Robust Conversational Agents against Imperceptible Toxicity Triggers](https://mlsanity.com/paper/2205.02392/) (2022)
- [Self-prompted Chain-of-Thought on Large Language Models for Open-domain Multi-hop Reasoning](https://mlsanity.com/paper/2310.13552/) (2023)
- [PsyCoT: Psychological Questionnaire as Powerful Chain-of-Thought for Personality Detection](https://mlsanity.com/paper/2310.20256/) (2023)
- [Boosting Distress Support Dialogue Responses with Motivational Interviewing Strategy](https://mlsanity.com/paper/2305.10195/) (2023)
- [Improving Empathetic Dialogue Generation by Dynamically Infusing Commonsense Knowledge](https://mlsanity.com/paper/2306.04657/) (2023)
- [Response Generation for Cognitive Behavioral Therapy with Large Language Models: Comparative Study with Socratic Questioning](https://mlsanity.com/paper/2401.15966/) (2024)

## Built on by (most cited first, 30 of 46)

- [SweetieChat: A Strategy-Enhanced Role-playing Framework for Diverse Scenarios Handling Emotional Support Agent](https://mlsanity.com/paper/2412.08389/) (2024)
- [From Personas to Talks: Revisiting the Impact of Personas on LLM-Synthesized Emotional Support Conversations](https://mlsanity.com/paper/2502.11451/) (2025)
- [Do LLMs "Feel"? Emotion Circuits Discovery and Control](https://mlsanity.com/paper/2510.11328/) (2025)
- [KokoroChat: A Japanese Psychological Counseling Dialogue Dataset Collected via Role-Playing by Trained Counselors](https://mlsanity.com/paper/2506.01357/) (2025)
- [The Imperative of Conversation Analysis in the Era of LLMs: A Survey of Tasks, Techniques, and Trends](https://mlsanity.com/paper/2409.14195/) (2024)
- [Crisp: Cognitive Restructuring of Negative Thoughts through Multi-turn Supportive Dialogues](https://mlsanity.com/paper/2504.17238/) (2025)
- [IntentionESC: An Intention-Centered Framework for Enhancing Emotional Support in Dialogue Systems](https://mlsanity.com/paper/2506.05947/) (2025)
- [Mem-PAL: Towards Memory-based Personalized Dialogue Assistants for Long-term User-Agent Interaction](https://mlsanity.com/paper/2511.13410/) (2025)
- [From Generic Empathy to Personalized Emotional Support: A Self-Evolution Framework for User Preference Alignment](https://mlsanity.com/paper/2505.16610/) (2025)
- [ProactiveEval: A Unified Evaluation Framework for Proactive Dialogue Agents](https://mlsanity.com/paper/2508.20973/) (2025)
- [Dialogue Systems for Emotional Support via Value Reinforcement](https://mlsanity.com/paper/2501.17182/) (2025)
- [TheraMind: A Strategic and Adaptive Agent for Longitudinal Psychological Counseling](https://mlsanity.com/paper/2510.25758/) (2025)
- [You Never Know a Person, You Only Know Their Defenses: Detecting Levels of Psychological Defense Mechanisms in Supportive Conversations](https://mlsanity.com/paper/2512.15601/) (2025)
- [Emotional Supporters often Use Multiple Strategies in a Single Turn](https://mlsanity.com/paper/2505.15316/) (2025)
- [Towards Open-Ended Emotional Support Conversations in LLMs via Reinforcement Learning with Future-Oriented Rewards](https://mlsanity.com/paper/2508.12935/) (2025)
- [PsychEthicsBench: Evaluating Large Language Models Against Australian Mental Health Ethics](https://mlsanity.com/paper/2601.03578/) (2026)
- [MADP: Multi-Agent Deductive Planning for Enhanced Cognitive-Behavioral Mental Health Question Answer](https://mlsanity.com/paper/2501.15826/) (2025)
- [EmoHarbor: Evaluating Personalized Emotional Support by Simulating the User's Internal World](https://mlsanity.com/paper/2601.01530/) (2026)
- [Affective Flow Language Model for Emotional Support Conversation](https://mlsanity.com/paper/2602.08826/) (2026)
- [Overview of the PsyDefDetect Shared Task at BioNLP 2026: Detecting Levels of Psychological Defense Mechanisms in Supportive Conversations](https://mlsanity.com/paper/2605.24907/) (2026)
- [PEER: Unified Process-Outcome Reinforcement Learning for Structured Empathetic Reasoning](https://mlsanity.com/paper/2508.09521/) (2025)
- [Think Thrice Before You Speak: Dual knowledge-enhanced Theory-of-Mind Reasoning for Persuasive Agents](https://mlsanity.com/paper/2605.22602/) (2026)
- [EmoStage: A Framework for Accurate Empathetic Response Generation via Perspective-Taking and Phase Recognition](https://mlsanity.com/paper/2506.19279/) (2025)
- [Minority-Aware Satisfaction Estimation in Dialogue Systems via Preference-Adaptive Reinforcement Learning](https://mlsanity.com/paper/2511.05407/) (2025)
- [A Concise Agent is Less Expert: Revealing Side Effects of Using Style Features on Conversational Agents](https://mlsanity.com/paper/2601.10809/) (2026)
- [Listening to the Echo: User-Reaction Aware Policy Optimization via Scalar-Verbal Hybrid Reinforcement Learning](https://mlsanity.com/paper/2603.15434/) (2026)
- [Enhance-then-Balance Modality Collaboration for Robust Multimodal Sentiment Analysis](https://mlsanity.com/paper/2604.12518/) (2026)
- [ComPASS: Towards Personalized Agentic Social Support via Tool-Augmented Companionship](https://mlsanity.com/paper/2604.18356/) (2026)
- [ENPMR-Bench: Benchmarking Proactive Memory Retrieval for Emotional Support Agents](https://mlsanity.com/paper/2605.27240/) (2026)
- [ESC-Skills: Discovering and Self-Evolving Skills for Emotional Support Conversations](https://mlsanity.com/paper/2605.27908/) (2026)

## Abstract (arXiv)

Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on generating better responses but ignore interpretability, which is extremely important for constructing reliable dialogue systems. To empower the system with better interpretability, we propose an emotional support response generation scheme, named Emotion-Focused and Strategy-Driven Chain-of-Thought (ESCoT), mimicking the process of textitidentifying, textitunderstanding, and textitregulating emotions. Specially, we construct a new dataset with ESCoT in two steps: (1) textitDialogue Generation where we first generate diverse conversation situations, then enhance dialogue generation using richer emotional support strategies based on these situations; (2) textitChain Supplement where we focus on supplementing selected dialogues with elements such as emotion, stimuli, appraisal, and strategy reason, forming the manually verified chains. Additionally, we further develop a model to generate dialogue responses with better interpretability. We also conduct extensive experiments and human evaluations to validate the effectiveness of the proposed ESCoT and generated dialogue responses. Our data and code are available at hrefhttps://github.com/TeigenZhang/ESCoThttps://github.com/TeigenZhang/ESCoT.