# Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios

arXiv: https://arxiv.org/abs/2406.00343 · HTML: https://mlsanity.com/paper/2406.00343/

## Key facts

- Cited by 7 papers in the map (data through 14 Oct 2026).
- Builds on 20 of its 42 references that are in the map.
- First posted on arXiv 1 Jun 2024.

## Builds on (most cited first, 20 of 20)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Llama 2: Open Foundation and Fine-Tuned Chat Models](https://mlsanity.com/paper/2307.09288/) (2023)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [How Good Are GPT Models at Machine Translation? A Comprehensive Evaluation](https://mlsanity.com/paper/2302.09210/) (2023)
- [NLP Evaluation in trouble: On the Need to Measure LLM Data Contamination for each Benchmark](https://mlsanity.com/paper/2310.18018/) (2023)
- [MEGA: Multilingual Evaluation of Generative AI](https://mlsanity.com/paper/2303.12528/) (2023)
- [ChatGPT Beyond English: Towards a Comprehensive Evaluation of Large Language Models in Multilingual Learning](https://mlsanity.com/paper/2304.05613/) (2023)
- [Measuring Association Between Labels and Free-Text Rationales](https://mlsanity.com/paper/2010.12762/) (2020)
- [WT5?! Training Text-to-Text Models to Explain their Predictions](https://mlsanity.com/paper/2004.14546/) (2020)
- [Reframing Human-AI Collaboration for Generating Free-Text Explanations](https://mlsanity.com/paper/2112.08674/) (2021)
- [Are Large Language Model-based Evaluators the Solution to Scaling Up Multilingual Evaluation?](https://mlsanity.com/paper/2309.07462/) (2023)
- [The Data Provenance Initiative: A Large Scale Audit of Dataset Licensing & Attribution in AI](https://mlsanity.com/paper/2310.16787/) (2023)
- [Multilingual Large Language Models Are Not (Yet) Code-Switchers](https://mlsanity.com/paper/2305.14235/) (2023)
- [A Survey of Code-switching: Linguistic and Social Perspectives for Language Technologies](https://mlsanity.com/paper/2301.01967/) (2023)
- [MEGAVERSE: Benchmarking Large Language Models Across Languages, Modalities, Models and Tasks](https://mlsanity.com/paper/2311.07463/) (2023)
- [COPAL-ID: Indonesian Language Reasoning with Local Culture and Nuances](https://mlsanity.com/paper/2311.01012/) (2023)
- [CulturalTeaming: AI-Assisted Interactive Red-Teaming for Challenging LLMs' (Lack of) Multicultural Knowledge](https://mlsanity.com/paper/2404.06664/) (2024)
- [Knowledge-Grounded Self-Rationalization via Extractive and Natural Language Explanations](https://mlsanity.com/paper/2106.13876/) (2021)

## Built on by (most cited first, 7 of 7)

- [Survey of Cultural Awareness in Language Models: Text and Beyond](https://mlsanity.com/paper/2411.00860/) (2024)
- [Evaluating Cultural Awareness of LLMs for Yoruba, Malayalam, and English](https://mlsanity.com/paper/2410.01811/) (2024)
- [Cultural Fidelity in Large-Language Models: An Evaluation of Online Language Resources as a Driver of Model Performance in Value Representation](https://mlsanity.com/paper/2410.10489/) (2024)
- [Mending the Holes: Mitigating Reward Hacking in Reinforcement Learning for Multilingual Translation](https://mlsanity.com/paper/2603.13045/) (2026)
- [Key Algorithms for Keyphrase Generation: Instruction-Based LLMs for Russian Scientific Keyphrases](https://mlsanity.com/paper/2410.18040/) (2024)
- [Against 'softmaxing' culture](https://mlsanity.com/paper/2506.22968/) (2025)
- [Toward Culturally Grounded Natural Language Processing](https://mlsanity.com/paper/2603.26013/) (2026)

## Abstract (arXiv)

The deployment of Large Language Models (LLMs) in real-world applications presents both opportunities and challenges, particularly in multilingual and code-mixed communication settings. This research evaluates the performance of seven leading LLMs in sentiment analysis on a dataset derived from multilingual and code-mixed WhatsApp chats, including Swahili, English and Sheng. Our evaluation includes both quantitative analysis using metrics like F1 score and qualitative assessment of LLMs' explanations for their predictions. We find that, while Mistral-7b and Mixtral-8x7b achieved high F1 scores, they and other LLMs such as GPT-3.5-Turbo, Llama-2-70b, and Gemma-7b struggled with understanding linguistic and contextual nuances, as well as lack of transparency in their decision-making process as observed from their explanations. In contrast, GPT-4 and GPT-4-Turbo excelled in grasping diverse linguistic inputs and managing various contextual information, demonstrating high consistency with human alignment and transparency in their decision-making process. The LLMs however, encountered difficulties in incorporating cultural nuance especially in non-English settings with GPT-4s doing so inconsistently. The findings emphasize the necessity of continuous improvement of LLMs to effectively tackle the challenges of culturally nuanced, low-resource real-world settings and the need for developing evaluation benchmarks for capturing these issues.