# Scaling Laws for Discriminative Classification in Large Language Models

arXiv: https://arxiv.org/abs/2405.15765 · HTML: https://mlsanity.com/paper/2405.15765/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 22 of its 43 references that are in the map.
- First posted on arXiv 24 May 2024.

## Builds on (most cited first, 22 of 22)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [LoRA: Low-Rank Adaptation of Large Language Models](https://mlsanity.com/paper/2106.09685/) (2021)
- [LLaMA: Open and Efficient Foundation Language Models](https://mlsanity.com/paper/2302.13971/) (2023)
- [Scaling Laws for Neural Language Models](https://mlsanity.com/paper/2001.08361/) (2020)
- [Layer Normalization](https://mlsanity.com/paper/1607.06450/) (2016)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [The Pile: An 800GB Dataset of Diverse Text for Language Modeling](https://mlsanity.com/paper/2101.00027/) (2020)
- [Code Llama: Open Foundation Models for Code](https://mlsanity.com/paper/2308.12950/) (2023)
- [Pythia: A Suite for Analyzing Large Language Models Across Training and Scaling](https://mlsanity.com/paper/2304.01373/) (2023)
- [Don't Stop Pretraining: Adapt Language Models to Domains and Tasks](https://mlsanity.com/paper/2004.10964/) (2020)
- [ZeRO: Memory Optimizations Toward Training Trillion Parameter Models](https://mlsanity.com/paper/1910.02054/) (2019)
- [Scaling Data-Constrained Language Models](https://mlsanity.com/paper/2305.16264/) (2023)
- [Reducing Activation Recomputation in Large Transformer Models](https://mlsanity.com/paper/2205.05198/) (2022)
- [UL2: Unifying Language Learning Paradigms](https://mlsanity.com/paper/2205.05131/) (2022)
- [Scaling Laws for Transfer](https://mlsanity.com/paper/2102.01293/) (2021)
- [TOD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogue](https://mlsanity.com/paper/2004.06871/) (2020)
- [What Language Model Architecture and Pretraining Objective Work Best for Zero-Shot Generalization?](https://mlsanity.com/paper/2204.05832/) (2022)
- [Automating Customer Service using LangChain: Building custom open-source GPT Chatbot for organizations](https://mlsanity.com/paper/2310.05421/) (2023)
- [BERTa'u: Ita'u BERT for digital customer service](https://mlsanity.com/paper/2101.12015/) (2021)
- [A Financial Service Chatbot based on Deep Bidirectional Transformers](https://mlsanity.com/paper/2003.04987/) (2020)

## Built on by (most cited first, 1 of 1)

- [Enhancing Few-Shot Vision-Language Classification with Large Multimodal Model Features](https://mlsanity.com/paper/2412.00142/) (2024)

## Abstract (arXiv)

Modern large language models (LLMs) represent a paradigm shift in what can plausibly be expected of machine learning models. The fact that LLMs can effectively generate sensible answers to a diverse range of queries suggests that they would be useful in customer support applications. While powerful, LLMs have been observed to be prone to hallucination which unfortunately makes their near term use in customer support applications challenging. To address this issue we present a system that allows us to use an LLM to augment our customer support advocates by re-framing the language modeling task as a discriminative classification task. In this framing, we seek to present the top-K best template responses for a customer support advocate to use when responding to a customer. We present the result of both offline and online experiments where we observed offline gains and statistically significant online lifts for our experimental system. Along the way, we present observed scaling curves for validation loss and top-K accuracy, resulted from model parameter ablation studies. We close by discussing the space of trade-offs with respect to model size, latency, and accuracy as well as and suggesting future applications to explore.