# Qualitative Approaches to Voice UX

arXiv: https://arxiv.org/abs/2404.14736 · HTML: https://mlsanity.com/paper/2404.14736/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 12 of its 181 references that are in the map.
- First posted on arXiv 23 Apr 2024.

## Builds on (most cited first, 12 of 12)

- [Speech2Face: Learning the Face Behind a Voice](https://mlsanity.com/paper/1905.09773/) (2019)
- [What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents](https://mlsanity.com/paper/1901.06525/) (2019)
- ["Dave...I can assure you...that it's going to be all right..." -- A definition, case for, and survey of algorithmic assurances in human-autonomy trust relationships](https://mlsanity.com/paper/1711.03846/) (2017)
- [The State of Speech in HCI: Trends, Themes and Challenges](https://mlsanity.com/paper/1810.06828/) (2018)
- [Nonverbal Cues in Human-Robot Interaction: A Communication Studies Perspective](https://mlsanity.com/paper/2304.11293/) (2023)
- [Trust in Human-AI Interaction: Scoping Out Models, Measures, and Methods](https://mlsanity.com/paper/2205.00189/) (2022)
- [What Pronouns for Pepper? A Critical Review of Gender/ing in Research](https://mlsanity.com/paper/2212.04206/) (2022)
- [Not Only WEIRD but "Uncanny"? A Systematic Review of Diversity in Human-Robot Interaction Research](https://mlsanity.com/paper/2304.08750/) (2023)
- [Measuring Voice UX Quantitatively: A Rapid Review](https://mlsanity.com/paper/2103.07108/) (2021)
- [Voice Over Body? Older Adults' Reactions to Robot and Voice Assistant Facilitators of Group Conversation](https://mlsanity.com/paper/2212.04213/) (2022)
- [Wizundry: A Cooperative Wizard of Oz Platform for Simulating Future Speech-based Interfaces with Multiple Wizards](https://mlsanity.com/paper/2304.08693/) (2023)
- [The Systematic Review-lution: A Manifesto to Promote Rigour and Inclusivity in Research Synthesis](https://mlsanity.com/paper/2304.13556/) (2023)

## Built on by (most cited first, 1 of 1)

- [Super Kawaii Vocalics: Amplifying the "Cute" Factor in Computer Voice](https://mlsanity.com/paper/2507.06235/) (2025)

## Abstract (arXiv)

Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.