# "My toxic trait is thinking I'll remember this": gaps in the learner experience of video tutorials for feature-rich software

arXiv: https://arxiv.org/abs/2404.07114 · HTML: https://mlsanity.com/paper/2404.07114/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 10 Apr 2024.

## Built on by (most cited first, 1 of 1)

- [AutoCue: Multimodal LLM-Assisted Externalization of Implicit Inputs as Instructional Visual Cues in Screencast Tutorials](https://mlsanity.com/paper/2608.04910/) (2026)

## Abstract (arXiv)

Video tutorials are a popular medium for informal and formal learning. However, when learners attempt to view and follow along with these tutorials, they encounter what we call gaps, that is, issues that can prevent learning. We examine the gaps encountered by users of video tutorials for feature-rich software, such as spreadsheets. We develop a theory and taxonomy of such gaps, identifying how they act as barriers to learning, by collecting and analyzing 360 viewer comments from 90 Microsoft Excel video tutorials published by 43 creators across YouTube, TikTok, and Instagram. We conducted contextual interviews with 8 highly influential tutorial creators to investigate the gaps their viewers experience and how they address them. Further, we obtain insights into their creative process and frustrations when creating video tutorials. Finally, we present creators with two designs that aim to address gaps identified in the comment analysis for feedback and alternative design ideas.