# Long Dialog Summarization: An Analysis

arXiv: https://arxiv.org/abs/2402.16986 · HTML: https://mlsanity.com/paper/2402.16986/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Builds on 15 of its 30 references that are in the map.
- First posted on arXiv 26 Feb 2024.

## Builds on (most cited first, 15 of 15)

- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [Longformer: The Long-Document Transformer](https://mlsanity.com/paper/2004.05150/) (2020)
- [Scaling Instruction-Finetuned Language Models](https://mlsanity.com/paper/2210.11416/) (2022)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [QMSum: A New Benchmark for Query-based Multi-domain Meeting Summarization](https://mlsanity.com/paper/2104.05938/) (2021)
- [QuALITY: Question Answering with Long Input Texts, Yes!](https://mlsanity.com/paper/2112.08608/) (2021)
- [SParC: Cross-Domain Semantic Parsing in Context](https://mlsanity.com/paper/1906.02285/) (2019)
- [ECTSum: A New Benchmark Dataset For Bullet Point Summarization of Long Earnings Call Transcripts](https://mlsanity.com/paper/2210.12467/) (2022)
- [Dr. Summarize: Global Summarization of Medical Dialogue by Exploiting Local Structures](https://mlsanity.com/paper/2009.08666/) (2020)
- [FactPEGASUS: Factuality-Aware Pre-training and Fine-tuning for Abstractive Summarization](https://mlsanity.com/paper/2205.07830/) (2022)
- [Adapting Pretrained Text-to-Text Models for Long Text Sequences](https://mlsanity.com/paper/2209.10052/) (2022)
- [Socratic Pretraining: Question-Driven Pretraining for Controllable Summarization](https://mlsanity.com/paper/2212.10449/) (2022)

## Built on by (most cited first, 2 of 2)

- [A Novel LLM-based Two-stage Summarization Approach for Long Dialogues](https://mlsanity.com/paper/2410.06520/) (2024)
- [MSRS: Evaluating Multi-Source Retrieval-Augmented Generation](https://mlsanity.com/paper/2508.20867/) (2025)

## Abstract (arXiv)

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long conversations for summarization. It is worth noting that the summarization techniques may vary based on specific requirements such as in a shopping-chatbot scenario, the dialog summary helps to learn user preferences, whereas in the case of a customer call center, the summary may involve the problem attributes that a user specified, and the final resolution provided. This work emphasizes the significance of creating coherent and contextually rich summaries for effective communication in various applications. We explore current state-of-the-art approaches for long dialog summarization in different domains and benchmark metrics based evaluations show that one single model does not perform well across various areas for distinct summarization tasks.