# PerSHOP -- A Persian dataset for shopping dialogue systems modeling

arXiv: https://arxiv.org/abs/2401.00811 · HTML: https://mlsanity.com/paper/2401.00811/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Builds on 16 of its 20 references that are in the map.
- First posted on arXiv 1 Jan 2024.

## Builds on (most cited first, 16 of 16)

- [Unsupervised Cross-lingual Representation Learning at Scale](https://mlsanity.com/paper/1911.02116/) (2019)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [A Network-based End-to-End Trainable Task-oriented Dialogue System](https://mlsanity.com/paper/1604.04562/) (2016)
- [ParsBERT: Transformer-based Model for Persian Language Understanding](https://mlsanity.com/paper/2005.12515/) (2020)
- [Frames: A Corpus for Adding Memory to Goal-Oriented Dialogue Systems](https://mlsanity.com/paper/1704.00057/) (2017)
- [Building a Conversational Agent Overnight with Dialogue Self-Play](https://mlsanity.com/paper/1801.04871/) (2018)
- [CrossWOZ: A Large-Scale Chinese Cross-Domain Task-Oriented Dialogue Dataset](https://mlsanity.com/paper/2002.11893/) (2020)
- [Recent Neural Methods on Slot Filling and Intent Classification for Task-Oriented Dialogue Systems: A Survey](https://mlsanity.com/paper/2011.00564/) (2020)
- [RiSAWOZ: A Large-Scale Multi-Domain Wizard-of-Oz Dataset with Rich Semantic Annotations for Task-Oriented Dialogue Modeling](https://mlsanity.com/paper/2010.08738/) (2020)
- [DIET: Lightweight Language Understanding for Dialogue Systems](https://mlsanity.com/paper/2004.09936/) (2020)
- [LiveChat: A Large-Scale Personalized Dialogue Dataset Automatically Constructed from Live Streaming](https://mlsanity.com/paper/2306.08401/) (2023)
- [Cross-Lingual Dialogue Dataset Creation via Outline-Based Generation](https://mlsanity.com/paper/2201.13405/) (2022)
- [X-RiSAWOZ: High-Quality End-to-End Multilingual Dialogue Datasets and Few-shot Agents](https://mlsanity.com/paper/2306.17674/) (2023)
- [CASA-NLU: Context-Aware Self-Attentive Natural Language Understanding for Task-Oriented Chatbots](https://mlsanity.com/paper/1909.08705/) (2019)
- [End-to-End Conversational Search for Online Shopping with Utterance Transfer](https://mlsanity.com/paper/2109.05460/) (2021)

## Built on by (most cited first, 2 of 2)

- [Hybrid Dialogue State Tracking for Persian Chatbots: A Language Model-Based Approach](https://mlsanity.com/paper/2510.01052/) (2025)
- [MegaChat: A Synthetic Persian Q&A Dataset for High-Quality Sales Chatbot Evaluation](https://mlsanity.com/paper/2511.23397/) (2025)

## Abstract (arXiv)

Nowadays, dialogue systems are used in many fields of industry and research. There are successful instances of these systems, such as Apple Siri, Google Assistant, and IBM Watson. Task-oriented dialogue system is a category of these, that are used in specific tasks. They can perform tasks such as booking plane tickets or making restaurant reservations. Shopping is one of the most popular areas on these systems. The bot replaces the human salesperson and interacts with the customers by speaking. To train the models behind the scenes of these systems, annotated data is needed. In this paper, we developed a dataset of dialogues in the Persian language through crowd-sourcing. We annotated these dialogues to train a model. This dataset contains nearly 22k utterances in 15 different domains and 1061 dialogues. This is the largest Persian dataset in this field, which is provided freely so that future researchers can use it. Also, we proposed some baseline models for natural language understanding (NLU) tasks. These models perform two tasks for NLU: intent classification and entity extraction. The F-1 score metric obtained for intent classification is around 91% and for entity extraction is around 93%, which can be a baseline for future research.