# Towards a data-driven debt collection strategy based on an advanced machine learning framework

arXiv: https://arxiv.org/abs/2311.06292 · HTML: https://mlsanity.com/paper/2311.06292/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 9 of its 23 references that are in the map.
- First posted on arXiv 3 Nov 2023.

## Builds on (most cited first, 9 of 9)

- [XGBoost: A Scalable Tree Boosting System](https://mlsanity.com/paper/1603.02754/) (2016)
- [On Calibration of Modern Neural Networks](https://mlsanity.com/paper/1706.04599/) (2017)
- [Verified Uncertainty Calibration](https://mlsanity.com/paper/1909.10155/) (2019)
- [Mitigating Bias in Calibration Error Estimation](https://mlsanity.com/paper/2012.08668/) (2020)
- [Calibration of Neural Networks using Splines](https://mlsanity.com/paper/2006.12800/) (2020)
- [Metrics of calibration for probabilistic predictions](https://mlsanity.com/paper/2205.09680/) (2022)
- [Evaluating probabilistic classifiers: Reliability diagrams and score decompositions revisited](https://mlsanity.com/paper/2008.03033/) (2020)
- [Model Comparison and Calibration Assessment: User Guide for Consistent Scoring Functions in Machine Learning and Actuarial Practice](https://mlsanity.com/paper/2202.12780/) (2022)
- [Spline-Based Probability Calibration](https://mlsanity.com/paper/1809.07751/) (2018)

## Abstract (arXiv)

The European debt purchase market as measured by the total book value of purchased debt approached 25bn euros in 2020 and it was growing at double-digit rates. This is an example of how big the debt collection and debt purchase industry has grown and the important impact it has in the financial sector. However, in order to ensure an adequate return during the debt collection process, a good estimation of the propensity to pay and/or the expected cashflow is crucial. These estimations can be employed, for instance, to create different strategies during the amicable collection to maximize quality standards and revenues. And not only that, but also to prioritize the cases in which a legal process is necessary when debtors are unreachable for an amicable negotiation. This work offers a solution for these estimations. Specifically, a new machine learning modelling pipeline is presented showing how outperforms current strategies employed in the sector. The solution contains a pre-processing pipeline and a model selector based on the best model calibration. Performance is validated with real historical data of the debt industry.