# Dual-Feedback Knowledge Retrieval for Task-Oriented Dialogue Systems

arXiv: https://arxiv.org/abs/2310.14528 · HTML: https://mlsanity.com/paper/2310.14528/

## Key facts

- Cited by 3 papers in the map (data through 14 Oct 2026).
- Builds on 29 of its 35 references that are in the map.
- First posted on arXiv 23 Oct 2023.

## Builds on (most cited first, 29 of 29)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [Dense Passage Retrieval for Open-Domain Question Answering](https://mlsanity.com/paper/2004.04906/) (2020)
- [SimCSE: Simple Contrastive Learning of Sentence Embeddings](https://mlsanity.com/paper/2104.08821/) (2021)
- [REALM: Retrieval-Augmented Language Model Pre-Training](https://mlsanity.com/paper/2002.08909/) (2020)
- [FEVER: a large-scale dataset for Fact Extraction and VERification](https://mlsanity.com/paper/1803.05355/) (2018)
- [Unsupervised Dense Information Retrieval with Contrastive Learning](https://mlsanity.com/paper/2112.09118/) (2021)
- [Leveraging Passage Retrieval with Generative Models for Open Domain Question Answering](https://mlsanity.com/paper/2007.01282/) (2020)
- [Reading Wikipedia to Answer Open-Domain Questions](https://mlsanity.com/paper/1704.00051/) (2017)
- [Latent Retrieval for Weakly Supervised Open Domain Question Answering](https://mlsanity.com/paper/1906.00300/) (2019)
- [Wizard of Wikipedia: Knowledge-Powered Conversational agents](https://mlsanity.com/paper/1811.01241/) (2018)
- [A Network-based End-to-End Trainable Task-oriented Dialogue System](https://mlsanity.com/paper/1604.04562/) (2016)
- [UnifiedSKG: Unifying and Multi-Tasking Structured Knowledge Grounding with Text-to-Text Language Models](https://mlsanity.com/paper/2201.05966/) (2022)
- [Distilling Knowledge from Reader to Retriever for Question Answering](https://mlsanity.com/paper/2012.04584/) (2020)
- [Key-Value Retrieval Networks for Task-Oriented Dialogue](https://mlsanity.com/paper/1705.05414/) (2017)
- [End-to-End Training of Multi-Document Reader and Retriever for Open-Domain Question Answering](https://mlsanity.com/paper/2106.05346/) (2021)
- [UBAR: Towards Fully End-to-End Task-Oriented Dialog Systems with GPT-2](https://mlsanity.com/paper/2012.03539/) (2020)
- [Mem2Seq: Effectively Incorporating Knowledge Bases into End-to-End Task-Oriented Dialog Systems](https://mlsanity.com/paper/1804.08217/) (2018)
- [Global-to-local Memory Pointer Networks for Task-Oriented Dialogue](https://mlsanity.com/paper/1901.04713/) (2019)
- [Learning to Retrieve Passages without Supervision](https://mlsanity.com/paper/2112.07708/) (2021)
- [Dynamic Fusion Network for Multi-Domain End-to-end Task-Oriented Dialog](https://mlsanity.com/paper/2004.11019/) (2020)
- [Learning Knowledge Bases with Parameters for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2009.13656/) (2020)
- [Entity-Consistent End-to-end Task-Oriented Dialogue System with KB Retriever](https://mlsanity.com/paper/1909.06762/) (2019)
- [DialoKG: Knowledge-Structure Aware Task-Oriented Dialogue Generation](https://mlsanity.com/paper/2204.09149/) (2022)
- [Constraint based Knowledge Base Distillation in End-to-End Task Oriented Dialogs](https://mlsanity.com/paper/2109.07396/) (2021)
- [Q-TOD: A Query-driven Task-oriented Dialogue System](https://mlsanity.com/paper/2210.07564/) (2022)
- [Autoregressive Entity Generation for End-to-End Task-Oriented Dialog](https://mlsanity.com/paper/2209.08708/) (2022)
- [Multi-Grained Knowledge Retrieval for End-to-End Task-Oriented Dialog](https://mlsanity.com/paper/2305.10149/) (2023)

## Built on by (most cited first, 3 of 3)

- [Retrieval-Augmented Generation for Large Language Models: A Survey](https://mlsanity.com/paper/2312.10997/) (2023)
- [UDA: A Benchmark Suite for Retrieval Augmented Generation in Real-world Document Analysis](https://mlsanity.com/paper/2406.15187/) (2024)
- [An Auditable Symbolic-RAG-Generative AI Architecture for Goal-Oriented Conversation Orchestration](https://mlsanity.com/paper/2609.07152/) (2026)

## Abstract (arXiv)

Efficient knowledge retrieval plays a pivotal role in ensuring the success of end-to-end task-oriented dialogue systems by facilitating the selection of relevant information necessary to fulfill user requests. However, current approaches generally integrate knowledge retrieval and response generation, which poses scalability challenges when dealing with extensive knowledge bases. Taking inspiration from open-domain question answering, we propose a retriever-generator architecture that harnesses a retriever to retrieve pertinent knowledge and a generator to generate system responses.~Due to the lack of retriever training labels, we propose relying on feedback from the generator as pseudo-labels to train the retriever. To achieve this, we introduce a dual-feedback mechanism that generates both positive and negative feedback based on the output of the generator. Our method demonstrates superior performance in task-oriented dialogue tasks, as evidenced by experimental results on three benchmark datasets.