# The Shifted and The Overlooked: A Task-oriented Investigation of User-GPT Interactions

arXiv: https://arxiv.org/abs/2310.12418 · HTML: https://mlsanity.com/paper/2310.12418/

## Key facts

- Cited by 45 papers in the map (data through 14 Oct 2026).
- Builds on 33 of its 81 references that are in the map.
- First posted on arXiv 19 Oct 2023.

## Builds on (most cited first, 30 of 33)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Evaluating Large Language Models Trained on Code](https://mlsanity.com/paper/2107.03374/) (2021)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Think you have Solved Question Answering? Try ARC, the AI2 Reasoning Challenge](https://mlsanity.com/paper/1803.05457/) (2018)
- [Neural Machine Translation by Jointly Learning to Align and Translate](https://mlsanity.com/paper/1409.0473/) (2014)
- [Efficient Estimation of Word Representations in Vector Space](https://mlsanity.com/paper/1301.3781/) (2013)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [Deep contextualized word representations](https://mlsanity.com/paper/1802.05365/) (2018)
- [Hierarchical Neural Story Generation](https://mlsanity.com/paper/1805.04833/) (2018)
- [WizardLM: Empowering large pre-trained language models to follow complex instructions](https://mlsanity.com/paper/2304.12244/) (2023)
- [Measuring Coding Challenge Competence With APPS](https://mlsanity.com/paper/2105.09938/) (2021)
- [CodeSearchNet Challenge: Evaluating the State of Semantic Code Search](https://mlsanity.com/paper/1909.09436/) (2019)
- [LMSYS-Chat-1M: A Large-Scale Real-World LLM Conversation Dataset](https://mlsanity.com/paper/2309.11998/) (2023)
- [PlanBench: An Extensible Benchmark for Evaluating Large Language Models on Planning and Reasoning about Change](https://mlsanity.com/paper/2206.10498/) (2022)
- [Towards a Unified Multi-Dimensional Evaluator for Text Generation](https://mlsanity.com/paper/2210.07197/) (2022)
- [The False Promise of Imitating Proprietary LLMs](https://mlsanity.com/paper/2305.15717/) (2023)
- [Style Transfer from Non-Parallel Text by Cross-Alignment](https://mlsanity.com/paper/1705.09655/) (2017)
- [Towards Understanding Chain-of-Thought Prompting: An Empirical Study of What Matters](https://mlsanity.com/paper/2212.10001/) (2022)
- [An Empirical Study on Learning Bug-Fixing Patches in the Wild via Neural Machine Translation](https://mlsanity.com/paper/1812.08693/) (2018)
- [Tree-to-tree Neural Networks for Program Translation](https://mlsanity.com/paper/1802.03691/) (2018)
- [On the Planning Abilities of Large Language Models (A Critical Investigation with a Proposed Benchmark)](https://mlsanity.com/paper/2302.06706/) (2023)
- [Interpretation of Natural Language Rules in Conversational Machine Reading](https://mlsanity.com/paper/1809.01494/) (2018)
- [The JDDC Corpus: A Large-Scale Multi-Turn Chinese Dialogue Dataset for E-commerce Customer Service](https://mlsanity.com/paper/1911.09969/) (2019)
- [Dynosaur: A Dynamic Growth Paradigm for Instruction-Tuning Data Curation](https://mlsanity.com/paper/2305.14327/) (2023)
- [When do you need Chain-of-Thought Prompting for ChatGPT?](https://mlsanity.com/paper/2304.03262/) (2023)
- [ReCoSa: Detecting the Relevant Contexts with Self-Attention for Multi-turn Dialogue Generation](https://mlsanity.com/paper/1907.05339/) (2019)

## Built on by (most cited first, 30 of 45)

- [WildBench: Benchmarking LLMs with Challenging Tasks from Real Users in the Wild](https://mlsanity.com/paper/2406.04770/) (2024)
- [Political Compass or Spinning Arrow? Towards More Meaningful Evaluations for Values and Opinions in Large Language Models](https://mlsanity.com/paper/2402.16786/) (2024)
- [RepoGraph: Enhancing AI Software Engineering with Repository-level Code Graph](https://mlsanity.com/paper/2410.14684/) (2024)
- [SafetyPrompts: a Systematic Review of Open Datasets for Evaluating and Improving Large Language Model Safety](https://mlsanity.com/paper/2404.05399/) (2024)
- [Clio: Privacy-Preserving Insights into Real-World AI Use](https://mlsanity.com/paper/2412.13678/) (2024)
- [Which of These Best Describes Multiple Choice Evaluation with LLMs? A) Forced B) Flawed C) Fixable D) All of the Above](https://mlsanity.com/paper/2502.14127/) (2025)
- [Gender, Race, and Intersectional Bias in Resume Screening via Language Model Retrieval](https://mlsanity.com/paper/2407.20371/) (2024)
- [Answer Matching Outperforms Multiple Choice for Language Model Evaluation](https://mlsanity.com/paper/2507.02856/) (2025)
- [Fostering Appropriate Reliance on Large Language Models: The Role of Explanations, Sources, and Inconsistencies](https://mlsanity.com/paper/2502.08554/) (2025)
- [Towards interactive evaluations for interaction harms in human-AI systems](https://mlsanity.com/paper/2405.10632/) (2024)
- [Evaluating the Elementary Multilingual Capabilities of Large Language Models with MultiQ](https://mlsanity.com/paper/2403.03814/) (2024)
- [Conifer: Improving Complex Constrained Instruction-Following Ability of Large Language Models](https://mlsanity.com/paper/2404.02823/) (2024)
- [EvalTree: Profiling Language Model Weaknesses via Hierarchical Capability Trees](https://mlsanity.com/paper/2503.08893/) (2025)
- [WildHallucinations: Evaluating Long-form Factuality in LLMs with Real-World Entity Queries](https://mlsanity.com/paper/2407.17468/) (2024)
- [IssueBench: Millions of Realistic Prompts for Measuring Issue Bias in LLM Writing Assistance](https://mlsanity.com/paper/2502.08395/) (2025)
- [Multi-turn Evaluation of Anthropomorphic Behaviours in Large Language Models](https://mlsanity.com/paper/2502.07077/) (2025)
- [Reading Between the Prompts: How Stereotypes Shape LLM's Implicit Personalization](https://mlsanity.com/paper/2505.16467/) (2025)
- [Presumed Cultural Identity: How Names Shape LLM Responses](https://mlsanity.com/paper/2502.11995/) (2025)
- [From Calibration to Collaboration: LLM Uncertainty Quantification Should Be More Human-Centered](https://mlsanity.com/paper/2506.07461/) (2025)
- [Benchmarking Retrieval-Augmented Generation for Chemistry](https://mlsanity.com/paper/2505.07671/) (2025)
- [Position: Towards Bidirectional Human-AI Alignment](https://mlsanity.com/paper/2406.09264/) (2024)
- [NLP for Maternal Healthcare: Perspectives and Guiding Principles in the Age of LLMs](https://mlsanity.com/paper/2312.11803/) (2023)
- [WildSpeech-Bench: Benchmarking End-to-End SpeechLLMs in the Wild](https://mlsanity.com/paper/2506.21875/) (2025)
- [KIWI: A Dataset of Knowledge-Intensive Writing Instructions for Answering Research Questions](https://mlsanity.com/paper/2403.03866/) (2024)
- [Out of Style: RAG's Fragility to Linguistic Variation](https://mlsanity.com/paper/2504.08231/) (2025)
- [DOLOMITES: Domain-Specific Long-Form Methodical Tasks](https://mlsanity.com/paper/2405.05938/) (2024)
- [Translation in the Hands of Many:Centering Lay Users in Machine Translation Interactions](https://mlsanity.com/paper/2502.13780/) (2025)
- [Doubly-Robust LLM-as-a-Judge: Externally Valid Estimation with Imperfect Personas](https://mlsanity.com/paper/2509.22957/) (2025)
- [Analyzing Political Bias in LLMs via Target-Oriented Sentiment Classification](https://mlsanity.com/paper/2505.19776/) (2025)
- [What Is The Political Content in LLMs' Pre- and Post-Training Data?](https://mlsanity.com/paper/2509.22367/) (2025)

## Abstract (arXiv)

Recent progress in Large Language Models (LLMs) has produced models that exhibit remarkable performance across a variety of NLP tasks. However, it remains unclear whether the existing focus of NLP research accurately captures the genuine requirements of human users. This paper provides a comprehensive analysis of the divergence between current NLP research and the needs of real-world NLP applications via a large-scale collection of user-GPT conversations. We analyze a large-scale collection of real user queries to GPT. We compare these queries against existing NLP benchmark tasks and identify a significant gap between the tasks that users frequently request from LLMs and the tasks that are commonly studied in academic research. For example, we find that tasks such as ``design'' and ``planning'' are prevalent in user interactions but are largely neglected or different from traditional NLP benchmarks. We investigate these overlooked tasks, dissect the practical challenges they pose, and provide insights toward a roadmap to make LLMs better aligned with user needs.