# Analyzing An After-Sales Service Process Using Object-Centric Process Mining: A Case Study

arXiv: https://arxiv.org/abs/2310.10174 · HTML: https://mlsanity.com/paper/2310.10174/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 3 of its 11 references that are in the map.
- First posted on arXiv 16 Oct 2023.

## Builds on (most cited first, 3 of 3)

- [Discovering Object-Centric Petri Nets](https://mlsanity.com/paper/2010.02047/) (2020)
- [OPerA: Object-Centric Performance Analysis](https://mlsanity.com/paper/2204.10662/) (2022)
- [Monitoring Constraints in Business Processes Using Object-Centric Constraint Graphs](https://mlsanity.com/paper/2210.12080/) (2022)

## Built on by (most cited first, 1 of 1)

- [AI-Enhanced Business Process Automation: A Case Study in the Insurance Domain Using Object-Centric Process Mining](https://mlsanity.com/paper/2504.17295/) (2025)

## Abstract (arXiv)

Process mining, a technique turning event data into business process insights, has traditionally operated on the assumption that each event corresponds to a singular case or object. However, many real-world processes are intertwined with multiple objects, making them object-centric. This paper focuses on the emerging domain of object-centric process mining, highlighting its potential yet underexplored benefits in actual operational scenarios. Through an in-depth case study of Borusan Cat's after-sales service process, this study emphasizes the capability of object-centric process mining to capture entangled business process details. Utilizing an event log of approximately 65,000 events, our analysis underscores the importance of embracing this paradigm for richer business insights and enhanced operational improvements.