# InstructTODS: Large Language Models for End-to-End Task-Oriented Dialogue Systems

arXiv: https://arxiv.org/abs/2310.08885 · HTML: https://mlsanity.com/paper/2310.08885/

## Key facts

- Cited by 5 papers in the map (data through 14 Oct 2026).
- Builds on 62 of its 93 references that are in the map.
- First posted on arXiv 13 Oct 2023.

## Builds on (most cited first, 30 of 62)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [RoBERTa: A Robustly Optimized BERT Pretraining Approach](https://mlsanity.com/paper/1907.11692/) (2019)
- [Measuring Massive Multitask Language Understanding](https://mlsanity.com/paper/2009.03300/) (2020)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Deep reinforcement learning from human preferences](https://mlsanity.com/paper/1706.03741/) (2017)
- [Finetuned Language Models Are Zero-Shot Learners](https://mlsanity.com/paper/2109.01652/) (2021)
- [Training a Helpful and Harmless Assistant with Reinforcement Learning from Human Feedback](https://mlsanity.com/paper/2204.05862/) (2022)
- [Scaling Instruction-Finetuned Language Models](https://mlsanity.com/paper/2210.11416/) (2022)
- [A Broad-Coverage Challenge Corpus for Sentence Understanding through Inference](https://mlsanity.com/paper/1704.05426/) (2017)
- [Survey of Hallucination in Natural Language Generation](https://mlsanity.com/paper/2202.03629/) (2022)
- [Beyond the Imitation Game: Quantifying and extrapolating the capabilities of language models](https://mlsanity.com/paper/2206.04615/) (2022)
- [BLOOM: A 176B-Parameter Open-Access Multilingual Language Model](https://mlsanity.com/paper/2211.05100/) (2022)
- [Multitask Prompted Training Enables Zero-Shot Task Generalization](https://mlsanity.com/paper/2110.08207/) (2021)
- [A Multitask, Multilingual, Multimodal Evaluation of ChatGPT on Reasoning, Hallucination, and Interactivity](https://mlsanity.com/paper/2302.04023/) (2023)
- [The Flan Collection: Designing Data and Methods for Effective Instruction Tuning](https://mlsanity.com/paper/2301.13688/) (2023)
- [Efficient Intent Detection with Dual Sentence Encoders](https://mlsanity.com/paper/2003.04807/) (2020)
- [An Evaluation Dataset for Intent Classification and Out-of-Scope Prediction](https://mlsanity.com/paper/1909.02027/) (2019)
- [A Simple Language Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2005.00796/) (2020)
- [Transferable Multi-Domain State Generator for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/1905.08743/) (2019)
- [Leveraging Large Language Models for Multiple Choice Question Answering](https://mlsanity.com/paper/2210.12353/) (2022)
- [Neural Approaches to Conversational AI](https://mlsanity.com/paper/1809.08267/) (2018)
- [A Survey on Dialogue Systems: Recent Advances and New Frontiers](https://mlsanity.com/paper/1711.01731/) (2017)
- [Multi-Task Pre-Training for Plug-and-Play Task-Oriented Dialogue System](https://mlsanity.com/paper/2109.14739/) (2021)
- [Key-Value Retrieval Networks for Task-Oriented Dialogue](https://mlsanity.com/paper/1705.05414/) (2017)
- [LaMini-LM: A Diverse Herd of Distilled Models from Large-Scale Instructions](https://mlsanity.com/paper/2304.14402/) (2023)
- [UBAR: Towards Fully End-to-End Task-Oriented Dialog Systems with GPT-2](https://mlsanity.com/paper/2012.03539/) (2020)
- [MinTL: Minimalist Transfer Learning for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2009.12005/) (2020)
- [GALAXY: A Generative Pre-trained Model for Task-Oriented Dialog with Semi-Supervised Learning and Explicit Policy Injection](https://mlsanity.com/paper/2111.14592/) (2021)

## Built on by (most cited first, 5 of 5)

- [Large Language Models Meet NLP: A Survey](https://mlsanity.com/paper/2405.12819/) (2024)
- [MemGuide: Intent-Driven Memory Selection for Goal-Oriented Multi-Session LLM Agents](https://mlsanity.com/paper/2505.20231/) (2025)
- [Beyond Ontology in Dialogue State Tracking for Goal-Oriented Chatbot](https://mlsanity.com/paper/2410.22767/) (2024)
- [MAC: A Multi-Agent Framework for Interactive User Clarification in Multi-turn Conversations](https://mlsanity.com/paper/2512.13154/) (2025)
- [GEM: Graph-Enhanced Mixture-of-Experts with ReAct Agents for Dialogue State Tracking](https://mlsanity.com/paper/2605.04449/) (2026)

## Abstract (arXiv)

Large language models (LLMs) have been used for diverse tasks in natural language processing (NLP), yet remain under-explored for task-oriented dialogue systems (TODS), especially for end-to-end TODS. We present InstructTODS, a novel off-the-shelf framework for zero-shot end-to-end task-oriented dialogue systems that can adapt to diverse domains without fine-tuning. By leveraging LLMs, InstructTODS generates a proxy belief state that seamlessly translates user intentions into dynamic queries for efficient interaction with any KB. Our extensive experiments demonstrate that InstructTODS achieves comparable performance to fully fine-tuned TODS in guiding dialogues to successful completion without prior knowledge or task-specific data. Furthermore, a rigorous human evaluation of end-to-end TODS shows that InstructTODS produces dialogue responses that notably outperform both the gold responses and the state-of-the-art TODS in terms of helpfulness, informativeness, and humanness. Moreover, the effectiveness of LLMs in TODS is further supported by our comprehensive evaluations on TODS subtasks: dialogue state tracking, intent classification, and response generation. Code and implementations could be found here https://github.com/WillyHC22/InstructTODS/