# Using Reinforcement Learning to Optimize Responses in Care Processes: A Case Study on Aggression Incidents

arXiv: https://arxiv.org/abs/2310.00981 · HTML: https://mlsanity.com/paper/2310.00981/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 4 of its 16 references that are in the map.
- First posted on arXiv 2 Oct 2023.

## Builds on (most cited first, 4 of 4)

- [Fire Now, Fire Later: Alarm-Based Systems for Prescriptive Process Monitoring](https://mlsanity.com/paper/1905.09568/) (2019)
- [Prescriptive Process Monitoring for Cost-Aware Cycle Time Reduction](https://mlsanity.com/paper/2105.07111/) (2021)
- [Learning When to Treat Business Processes: Prescriptive Process Monitoring with Causal Inference and Reinforcement Learning](https://mlsanity.com/paper/2303.03572/) (2023)
- [Learning optimal policies from event logs through reinforcement learning: a comparison of deep and MDP-based approaches](https://mlsanity.com/paper/2303.09209/) (2023)

## Built on by (most cited first, 1 of 1)

- [An Innovative Data-Driven and Adaptive Reinforcement Learning Approach for Context-Aware Prescriptive Process Monitoring](https://mlsanity.com/paper/2501.10543/) (2025)

## Abstract (arXiv)

Previous studies have used prescriptive process monitoring to find actionable policies in business processes and conducted case studies in similar domains, such as the loan application process and the traffic fine process. However, care processes tend to be more dynamic and complex. For example, at any stage of a care process, a multitude of actions is possible. In this paper, we follow the reinforcement approach and train a Markov decision process using event data from a care process. The goal was to find optimal policies for staff members when clients are displaying any type of aggressive behavior. We used the reinforcement learning algorithms Q-learning and SARSA to find optimal policies. Results showed that the policies derived from these algorithms are similar to the most frequent actions currently used but provide the staff members with a few more options in certain situations.