# Enhancing Pipeline-Based Conversational Agents with Large Language Models

arXiv: https://arxiv.org/abs/2309.03748 · HTML: https://mlsanity.com/paper/2309.03748/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 16 of its 44 references that are in the map.
- First posted on arXiv 7 Sep 2023.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 16 of 16)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [LLaMA: Open and Efficient Foundation Language Models](https://mlsanity.com/paper/2302.13971/) (2023)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Distributed Representations of Words and Phrases and their Compositionality](https://mlsanity.com/paper/1310.4546/) (2013)
- [Self-Instruct: Aligning Language Models with Self-Generated Instructions](https://mlsanity.com/paper/2212.10560/) (2022)
- [Sparks of Artificial General Intelligence: Early experiments with GPT-4](https://mlsanity.com/paper/2303.12712/) (2023)
- [A Survey of Large Language Models](https://mlsanity.com/paper/2303.18223/) (2023)
- [Emergent Abilities of Large Language Models](https://mlsanity.com/paper/2206.07682/) (2022)
- [Deep contextualized word representations](https://mlsanity.com/paper/1802.05365/) (2018)
- [PaLM 2 Technical Report](https://mlsanity.com/paper/2305.10403/) (2023)
- [A Multitask, Multilingual, Multimodal Evaluation of ChatGPT on Reasoning, Hallucination, and Interactivity](https://mlsanity.com/paper/2302.04023/) (2023)
- [The Flan Collection: Designing Data and Methods for Effective Instruction Tuning](https://mlsanity.com/paper/2301.13688/) (2023)
- [Anticipating Safety Issues in E2E Conversational AI: Framework and Tooling](https://mlsanity.com/paper/2107.03451/) (2021)
- [Eight Things to Know about Large Language Models](https://mlsanity.com/paper/2304.00612/) (2023)

## Built on by (most cited first, 2 of 2)

- [Deep Learning for Cross-Domain Data Fusion in Urban Computing: Taxonomy, Advances, and Outlook](https://mlsanity.com/paper/2402.19348/) (2024)
- [User Modeling in the Era of Large Language Models: Current Research and Future Directions](https://mlsanity.com/paper/2312.11518/) (2023)

## Abstract (arXiv)

The latest advancements in AI and deep learning have led to a breakthrough in large language model (LLM)-based agents such as GPT-4. However, many commercial conversational agent development tools are pipeline-based and have limitations in holding a human-like conversation. This paper investigates the capabilities of LLMs to enhance pipeline-based conversational agents during two phases: 1) in the design and development phase and 2) during operations. In 1) LLMs can aid in generating training data, extracting entities and synonyms, localization, and persona design. In 2) LLMs can assist in contextualization, intent classification to prevent conversational breakdown and handle out-of-scope questions, auto-correcting utterances, rephrasing responses, formulating disambiguation questions, summarization, and enabling closed question-answering capabilities. We conducted informal experiments with GPT-4 in the private banking domain to demonstrate the scenarios above with a practical example. Companies may be hesitant to replace their pipeline-based agents with LLMs entirely due to privacy concerns and the need for deep integration within their existing ecosystems. A hybrid approach in which LLMs' are integrated into the pipeline-based agents allows them to save time and costs of building and running agents by capitalizing on the capabilities of LLMs while retaining the integration and privacy safeguards of their existing systems.