# VideolandGPT: A User Study on a Conversational Recommender System

arXiv: https://arxiv.org/abs/2309.03645 · HTML: https://mlsanity.com/paper/2309.03645/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 13 of its 24 references that are in the map.
- First posted on arXiv 7 Sep 2023.

## Builds on (most cited first, 13 of 13)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [LLaMA: Open and Efficient Foundation Language Models](https://mlsanity.com/paper/2302.13971/) (2023)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Self-Attentive Sequential Recommendation](https://mlsanity.com/paper/1808.09781/) (2018)
- [BERT4Rec: Sequential Recommendation with Bidirectional Encoder Representations from Transformer](https://mlsanity.com/paper/1904.06690/) (2019)
- [Unifying Large Language Models and Knowledge Graphs: A Roadmap](https://mlsanity.com/paper/2306.08302/) (2023)
- [Deep Learning Recommendation Model for Personalization and Recommendation Systems](https://mlsanity.com/paper/1906.00091/) (2019)
- [Is ChatGPT a Good Recommender? A Preliminary Study](https://mlsanity.com/paper/2304.10149/) (2023)
- [M6-Rec: Generative Pretrained Language Models are Open-Ended Recommender Systems](https://mlsanity.com/paper/2205.08084/) (2022)
- [Behavior Sequence Transformer for E-commerce Recommendation in Alibaba](https://mlsanity.com/paper/1905.06874/) (2019)
- [GPT4Rec: A Generative Framework for Personalized Recommendation and User Interests Interpretation](https://mlsanity.com/paper/2304.03879/) (2023)

## Abstract (arXiv)

This paper investigates how large language models (LLMs) can enhance recommender systems, with a specific focus on Conversational Recommender Systems that leverage user preferences and personalised candidate selections from existing ranking models. We introduce VideolandGPT, a recommender system for a Video-on-Demand (VOD) platform, Videoland, which uses ChatGPT to select from a predetermined set of contents, considering the additional context indicated by users' interactions with a chat interface. We evaluate ranking metrics, user experience, and fairness of recommendations, comparing a personalised and a non-personalised version of the system, in a between-subject user study. Our results indicate that the personalised version outperforms the non-personalised in terms of accuracy and general user satisfaction, while both versions increase the visibility of items which are not in the top of the recommendation lists. However, both versions present inconsistent behavior in terms of fairness, as the system may generate recommendations which are not available on Videoland.