# Enhancing Performance on Seen and Unseen Dialogue Scenarios using Retrieval-Augmented End-to-End Task-Oriented System

arXiv: https://arxiv.org/abs/2308.08169 · HTML: https://mlsanity.com/paper/2308.08169/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Placed in Conversational and speech RAG, one of 15 directions in Retrieval-augmented generation.
- Builds on 28 of its 33 references that are in the map.
- First posted on arXiv 16 Aug 2023.

## Placed in

- Retrieval-augmented generation / [Conversational and speech RAG](https://mlsanity.com/rag/conversational-and-speech-rag/)

## Builds on (most cited first, 28 of 28)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [Dense Passage Retrieval for Open-Domain Question Answering](https://mlsanity.com/paper/2004.04906/) (2020)
- [Leveraging Passage Retrieval with Generative Models for Open Domain Question Answering](https://mlsanity.com/paper/2007.01282/) (2020)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Retrieval Augmentation Reduces Hallucination in Conversation](https://mlsanity.com/paper/2104.07567/) (2021)
- [Wizard of Wikipedia: Knowledge-Powered Conversational agents](https://mlsanity.com/paper/1811.01241/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [A Simple Language Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2005.00796/) (2020)
- [Internet-Augmented Dialogue Generation](https://mlsanity.com/paper/2107.07566/) (2021)
- [MultiWOZ 2.2 : A Dialogue Dataset with Additional Annotation Corrections and State Tracking Baselines](https://mlsanity.com/paper/2007.12720/) (2020)
- [Neural Approaches to Conversational AI](https://mlsanity.com/paper/1809.08267/) (2018)
- [Multi-Task Pre-Training for Plug-and-Play Task-Oriented Dialogue System](https://mlsanity.com/paper/2109.14739/) (2021)
- [UBAR: Towards Fully End-to-End Task-Oriented Dialog Systems with GPT-2](https://mlsanity.com/paper/2012.03539/) (2020)
- [MinTL: Minimalist Transfer Learning for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2009.12005/) (2020)
- [GALAXY: A Generative Pre-trained Model for Task-Oriented Dialog with Semi-Supervised Learning and Explicit Policy Injection](https://mlsanity.com/paper/2111.14592/) (2021)
- [Find or Classify? Dual Strategy for Slot-Value Predictions on Multi-Domain Dialog State Tracking](https://mlsanity.com/paper/1910.03544/) (2019)
- [SGD-X: A Benchmark for Robust Generalization in Schema-Guided Dialogue Systems](https://mlsanity.com/paper/2110.06800/) (2021)
- [SPACE-3: Unified Dialog Model Pre-training for Task-Oriented Dialog Understanding and Generation](https://mlsanity.com/paper/2209.06664/) (2022)
- [Schema-Guided Dialogue State Tracking Task at DSTC8](https://mlsanity.com/paper/2002.01359/) (2020)
- [Task-Optimized Adapters for an End-to-End Task-Oriented Dialogue System](https://mlsanity.com/paper/2305.02468/) (2023)
- [Pretraining the Noisy Channel Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2103.10518/) (2021)
- [Fantastic Rewards and How to Tame Them: A Case Study on Reward Learning for Task-oriented Dialogue Systems](https://mlsanity.com/paper/2302.10342/) (2023)
- [HyKnow: End-to-End Task-Oriented Dialog Modeling with Hybrid Knowledge Management](https://mlsanity.com/paper/2105.06041/) (2021)
- [Teaching Models new APIs: Domain-Agnostic Simulators for Task Oriented Dialogue](https://mlsanity.com/paper/2110.06905/) (2021)
- [Converse: A Tree-Based Modular Task-Oriented Dialogue System](https://mlsanity.com/paper/2203.12187/) (2022)

## Built on by (most cited first, 2 of 2)

- [Synergizing In-context Learning with Hints for End-to-end Task-oriented Dialog Systems](https://mlsanity.com/paper/2405.15585/) (2024)
- [Training Zero-Shot Generalizable End-to-End Task-Oriented Dialog System Without Turn-level Dialog Annotations](https://mlsanity.com/paper/2407.15055/) (2024)

## Abstract (arXiv)

End-to-end task-oriented dialogue (TOD) systems have achieved promising performance by leveraging sophisticated natural language understanding and natural language generation capabilities of pre-trained models. This work enables the TOD systems with more flexibility through a simple cache. The cache provides the flexibility to dynamically update the TOD systems and handle both existing and unseen dialogue scenarios. Towards this end, we first fine-tune a retrieval module to effectively retrieve the most relevant information entries from the cache. We then train end-to-end TOD models that can refer to and ground on both dialogue history and retrieved information during TOD generation. The cache is straightforward to construct, and the backbone models of TOD systems are compatible with existing pre-trained generative models. Extensive experiments demonstrate the superior performance of our framework, with a notable improvement in non-empty joint goal accuracy by 6.7% compared to strong baselines.