# DiagGPT: An LLM-based and Multi-agent Dialogue System with Automatic Topic Management for Flexible Task-Oriented Dialogue

arXiv: https://arxiv.org/abs/2308.08043 · HTML: https://mlsanity.com/paper/2308.08043/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Placed in General LLM agent frameworks and benchmarks, one of 16 directions in LLM agents and tool use.
- Builds on 13 of its 25 references that are in the map.
- First posted on arXiv 15 Aug 2023.

## Placed in

- LLM agents and tool use / [General LLM agent frameworks and benchmarks](https://mlsanity.com/agents/general-llm-agent-frameworks-and-benchmarks/)

## Builds on (most cited first, 13 of 13)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [Toolformer: Language Models Can Teach Themselves to Use Tools](https://mlsanity.com/paper/2302.04761/) (2023)
- [Rethinking the Role of Demonstrations: What Makes In-Context Learning Work?](https://mlsanity.com/paper/2202.12837/) (2022)
- [An Explanation of In-context Learning as Implicit Bayesian Inference](https://mlsanity.com/paper/2111.02080/) (2021)
- [A Network-based End-to-End Trainable Task-oriented Dialogue System](https://mlsanity.com/paper/1604.04562/) (2016)
- [Transferable Multi-Domain State Generator for Task-Oriented Dialogue Systems](https://mlsanity.com/paper/1905.08743/) (2019)
- [EvalAI: Towards Better Evaluation Systems for AI Agents](https://mlsanity.com/paper/1902.03570/) (2019)
- [Ask an Expert: Leveraging Language Models to Improve Strategic Reasoning in Goal-Oriented Dialogue Models](https://mlsanity.com/paper/2305.17878/) (2023)
- [Task-Optimized Adapters for an End-to-End Task-Oriented Dialogue System](https://mlsanity.com/paper/2305.02468/) (2023)
- [MULTI3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue](https://mlsanity.com/paper/2212.10455/) (2022)
- [Schema-Guided User Satisfaction Modeling for Task-Oriented Dialogues](https://mlsanity.com/paper/2305.16798/) (2023)
- [C5: Towards Better Conversation Comprehension and Contextual Continuity for ChatGPT](https://mlsanity.com/paper/2308.05567/) (2023)

## Built on by (most cited first, 2 of 2)

- [User Modeling in the Era of Large Language Models: Current Research and Future Directions](https://mlsanity.com/paper/2312.11518/) (2023)
- [ProfiLLM: An LLM-Based Framework for Implicit Profiling of Chatbot Users](https://mlsanity.com/paper/2506.13980/) (2025)

## Abstract (arXiv)

A significant application of Large Language Models (LLMs), like ChatGPT, is their deployment as chat agents, which respond to human inquiries across a variety of domains. While current LLMs proficiently answer general questions, they often fall short in complex diagnostic scenarios such as legal, medical, or other specialized consultations. These scenarios typically require Task-Oriented Dialogue (TOD), where an AI chat agent must proactively pose questions and guide users toward specific goals or task completion. Previous fine-tuning models have underperformed in TOD and the full potential of conversational capability in current LLMs has not yet been fully explored. In this paper, we introduce DiagGPT (Dialogue in Diagnosis GPT), an innovative approach that extends LLMs to more TOD scenarios. In addition to guiding users to complete tasks, DiagGPT can effectively manage the status of all topics throughout the dialogue development. This feature enhances user experience and offers a more flexible interaction in TOD. Our experiments demonstrate that DiagGPT exhibits outstanding performance in conducting TOD with users, showing its potential for practical applications in various fields.