# Organizational Bulk Email Systems: Their Role and Performance in Remote Work

arXiv: https://arxiv.org/abs/2308.05085 · HTML: https://mlsanity.com/paper/2308.05085/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 5 of its 51 references that are in the map.
- First posted on arXiv 9 Aug 2023.

## Builds on (most cited first, 5 of 5)

- [HierCat: Hierarchical Query Categorization from Weakly Supervised Data at Facebook Marketplace](https://mlsanity.com/paper/2302.10527/) (2023)
- [Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail: A Field Experiment](https://mlsanity.com/paper/2302.11156/) (2023)
- [Less Can Be More: Exploring Population Rating Dispositions with Partitioned Models in Recommender Systems](https://mlsanity.com/paper/2306.11279/) (2023)
- [The Informational Role of Online Recommendations: Evidence from a Field Experiment](https://mlsanity.com/paper/2211.14219/) (2022)
- [Getting the Most from Eye-Tracking: User-Interaction Based Reading Region Estimation Dataset and Models](https://mlsanity.com/paper/2306.07455/) (2023)

## Abstract (arXiv)

The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work that organizational bulk email has problems: recipients fail to retain the bulk messages they received from the organization; recipients and senders have different opinions on which bulk messages were important; and communicators lack technology support to better target and design messages. In this position paper, first we review the prior work on evaluating, designing, and prototyping organizational communication systems. Second we review our recent findings and some research techniques we found useful in studying organizational communication. Last we propose a research agenda to study organizational communications in remote work environment and suggest some key questions and potential study directions.