# Exploring ChatGPT's Empathic Abilities

arXiv: https://arxiv.org/abs/2308.03527 · HTML: https://mlsanity.com/paper/2308.03527/

## Key facts

- Cited by 10 papers in the map (data through 14 Oct 2026).
- Builds on 7 of its 39 references that are in the map.
- First posted on arXiv 7 Aug 2023.

## Builds on (most cited first, 7 of 7)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks](https://mlsanity.com/paper/1908.10084/) (2019)
- [Towards a Human-like Open-Domain Chatbot](https://mlsanity.com/paper/2001.09977/) (2020)
- [ChatGPT Makes Medicine Easy to Swallow: An Exploratory Case Study on Simplified Radiology Reports](https://mlsanity.com/paper/2212.14882/) (2022)
- [ChatGPT or Human? Detect and Explain. Explaining Decisions of Machine Learning Model for Detecting Short ChatGPT-generated Text](https://mlsanity.com/paper/2301.13852/) (2023)
- [Evaluating Empathy in Artificial Agents](https://mlsanity.com/paper/1908.05341/) (2019)

## Built on by (most cited first, 10 of 10)

- [PersonaMem-v2: Towards Personalized Intelligence via Learning Implicit User Personas and Agentic Memory](https://mlsanity.com/paper/2512.06688/) (2025)
- [Who is ChatGPT? Benchmarking LLMs' Psychological Portrayal Using PsychoBench](https://mlsanity.com/paper/2310.01386/) (2023)
- [Exploring the Frontiers of LLMs in Psychological Applications: A Comprehensive Review](https://mlsanity.com/paper/2401.01519/) (2024)
- [Analyzing Cultural Representations of Emotions in LLMs through Mixed Emotion Survey](https://mlsanity.com/paper/2408.02143/) (2024)
- [GPT-ology, Computational Models, Silicon Sampling: How should we think about LLMs in Cognitive Science?](https://mlsanity.com/paper/2406.09464/) (2024)
- [Impacts of Anthropomorphizing Large Language Models in Learning Environments](https://mlsanity.com/paper/2408.03945/) (2024)
- [E-ICL: Enhancing Fine-Grained Emotion Recognition through the Lens of Prototype Theory](https://mlsanity.com/paper/2406.02642/) (2024)
- [Closing the Affective Loop via Experience-Driven Reinforcement Learning Designers](https://mlsanity.com/paper/2408.06346/) (2024)
- [Natural, Artificial, and Human Intelligences](https://mlsanity.com/paper/2506.02183/) (2025)
- [RE-LLM: Refining Empathetic Speech-LLM Responses by Integrating Emotion Nuance](https://mlsanity.com/paper/2602.10716/) (2026)

## Abstract (arXiv)

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for medical advice, and people using the chatbot as a daily source of everyday companionship, the importance of empathy in human-computer interaction has become more apparent. Therefore, our study investigates the extent to which ChatGPT based on GPT-3.5 can exhibit empathetic responses and emotional expressions. We analyzed the following three aspects: (1) understanding and expressing emotions, (2) parallel emotional response, and (3) empathic personality. Thus, we not only evaluate ChatGPT on various empathy aspects and compare it with human behavior but also show a possible way to analyze the empathy of chatbots in general. Our results show, that in 91.7% of the cases, ChatGPT was able to correctly identify emotions and produces appropriate answers. In conversations, ChatGPT reacted with a parallel emotion in 70.7% of cases. The empathic capabilities of ChatGPT were evaluated using a set of five questionnaires covering different aspects of empathy. Even though the results show, that the scores of ChatGPT are still worse than the average of healthy humans, it scores better than people who have been diagnosed with Asperger syndrome / high-functioning autism.