# Rethinking Model Evaluation as Narrowing the Socio-Technical Gap

arXiv: https://arxiv.org/abs/2306.03100 · HTML: https://mlsanity.com/paper/2306.03100/

## Key facts

- Cited by 56 papers in the map (data through 14 Oct 2026).
- Placed in Reasoning benchmarks and evaluation, one of 17 directions in LLM reasoning.
- Builds on 24 of its 57 references that are in the map.
- First posted on arXiv 1 Jun 2023.

## Placed in

- LLM reasoning / [Reasoning benchmarks and evaluation](https://mlsanity.com/lr/reasoning-benchmarks-and-evaluation/)

## Builds on (most cited first, 24 of 24)

- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [Emergent Abilities of Large Language Models](https://mlsanity.com/paper/2206.07682/) (2022)
- [Beyond the Imitation Game: Quantifying and extrapolating the capabilities of language models](https://mlsanity.com/paper/2206.04615/) (2022)
- [Towards A Rigorous Science of Interpretable Machine Learning](https://mlsanity.com/paper/1702.08608/) (2017)
- [Teaching Machines to Read and Comprehend](https://mlsanity.com/paper/1506.03340/) (2015)
- [Abstractive Text Summarization Using Sequence-to-Sequence RNNs and Beyond](https://mlsanity.com/paper/1602.06023/) (2016)
- [SummEval: Re-evaluating Summarization Evaluation](https://mlsanity.com/paper/2007.12626/) (2020)
- [SAMSum Corpus: A Human-annotated Dialogue Dataset for Abstractive Summarization](https://mlsanity.com/paper/1911.12237/) (2019)
- [AI and the Everything in the Whole Wide World Benchmark](https://mlsanity.com/paper/2111.15366/) (2021)
- [All That's 'Human' Is Not Gold: Evaluating Human Evaluation of Generated Text](https://mlsanity.com/paper/2107.00061/) (2021)
- [Questioning the AI: Informing Design Practices for Explainable AI User Experiences](https://mlsanity.com/paper/2001.02478/) (2020)
- [A Survey of Evaluation Metrics Used for NLG Systems](https://mlsanity.com/paper/2008.12009/) (2020)
- [Repairing the Cracked Foundation: A Survey of Obstacles in Evaluation Practices for Generated Text](https://mlsanity.com/paper/2202.06935/) (2022)
- [Human-Centered Explainable AI (XAI): From Algorithms to User Experiences](https://mlsanity.com/paper/2110.10790/) (2021)
- [Towards a Science of Human-AI Decision Making: A Survey of Empirical Studies](https://mlsanity.com/paper/2112.11471/) (2021)
- [Human Factors in Model Interpretability: Industry Practices, Challenges, and Needs](https://mlsanity.com/paper/2004.11440/) (2020)
- [Beyond Expertise and Roles: A Framework to Characterize the Stakeholders of Interpretable Machine Learning and their Needs](https://mlsanity.com/paper/2101.09824/) (2021)
- [Evaluating Conversational Recommender Systems via User Simulation](https://mlsanity.com/paper/2006.08732/) (2020)
- [Connecting Algorithmic Research and Usage Contexts: A Perspective of Contextualized Evaluation for Explainable AI](https://mlsanity.com/paper/2206.10847/) (2022)
- [Ask Not What AI Can Do, But What AI Should Do: Towards a Framework of Task Delegability](https://mlsanity.com/paper/1902.03245/) (2019)
- [Deconstructing NLG Evaluation: Evaluation Practices, Assumptions, and Their Implications](https://mlsanity.com/paper/2205.06828/) (2022)
- [Use-Case-Grounded Simulations for Explanation Evaluation](https://mlsanity.com/paper/2206.02256/) (2022)
- [Designerly Understanding: Information Needs for Model Transparency to Support Design Ideation for AI-Powered User Experience](https://mlsanity.com/paper/2302.10395/) (2023)

## Built on by (most cited first, 30 of 56)

- [Does Writing with Language Models Reduce Content Diversity?](https://mlsanity.com/paper/2309.05196/) (2023)
- [Sociotechnical Safety Evaluation of Generative AI Systems](https://mlsanity.com/paper/2310.11986/) (2023)
- [BetterBench: Assessing AI Benchmarks, Uncovering Issues, and Establishing Best Practices](https://mlsanity.com/paper/2411.12990/) (2024)
- [Identifying and Mitigating the Security Risks of Generative AI](https://mlsanity.com/paper/2308.14840/) (2023)
- [Can We Trust AI Benchmarks? An Interdisciplinary Review of Current Issues in AI Evaluation](https://mlsanity.com/paper/2502.06559/) (2025)
- [Benchmarks as Microscopes: A Call for Model Metrology](https://mlsanity.com/paper/2407.16711/) (2024)
- [Towards interactive evaluations for interaction harms in human-AI systems](https://mlsanity.com/paper/2405.10632/) (2024)
- [Amulet: ReAlignment During Test Time for Personalized Preference Adaptation of LLMs](https://mlsanity.com/paper/2502.19148/) (2025)
- [ECBD: Evidence-Centered Benchmark Design for NLP](https://mlsanity.com/paper/2406.08723/) (2024)
- [Understanding the LLM-ification of CHI: Unpacking the Impact of LLMs at CHI through a Systematic Literature Review](https://mlsanity.com/paper/2501.12557/) (2025)
- [Rethinking Evaluation in the Era of Time Series Foundation Models: (Un)known Information Leakage Challenges](https://mlsanity.com/paper/2510.13654/) (2025)
- [What the Harm? Quantifying the Tangible Impact of Gender Bias in Machine Translation with a Human-centered Study](https://mlsanity.com/paper/2410.00545/) (2024)
- [The AI Gap: How Socioeconomic Status Affects Language Technology Interactions](https://mlsanity.com/paper/2505.12158/) (2025)
- [VeriLA: A Human-Centered Evaluation Framework for Interpretable Verification of LLM Agent Failures](https://mlsanity.com/paper/2503.12651/) (2025)
- [Generative Echo Chamber? Effects of LLM-Powered Search Systems on Diverse Information Seeking](https://mlsanity.com/paper/2402.05880/) (2024)
- [The Responsible Foundation Model Development Cheatsheet: A Review of Tools & Resources](https://mlsanity.com/paper/2406.16746/) (2024)
- [Evaluating Multimodal Language Models as Visual Assistants for Visually Impaired Users](https://mlsanity.com/paper/2503.22610/) (2025)
- [SPHERE: An Evaluation Card for Human-AI Systems](https://mlsanity.com/paper/2504.07971/) (2025)
- [Benchmarking is Broken -- Don't Let AI be its Own Judge](https://mlsanity.com/paper/2510.07575/) (2025)
- [Translation in the Hands of Many:Centering Lay Users in Machine Translation Interactions](https://mlsanity.com/paper/2502.13780/) (2025)
- [Doubly-Robust LLM-as-a-Judge: Externally Valid Estimation with Imperfect Personas](https://mlsanity.com/paper/2509.22957/) (2025)
- [Computational Hermeneutics: Evaluating generative AI as a cultural technology](https://mlsanity.com/paper/2604.16403/) (2026)
- [Faux Polyglot: A Study on Information Disparity in Multilingual Large Language Models](https://mlsanity.com/paper/2407.05502/) (2024)
- [Browsing Lost Unformed Recollections: A Benchmark for Tip-of-the-Tongue Search and Reasoning](https://mlsanity.com/paper/2503.19193/) (2025)
- [Measuring What Matters: Connecting AI Ethics Evaluations to System Attributes, Hazards, and Harms](https://mlsanity.com/paper/2510.10339/) (2025)
- [Emergence WebVoyager: Toward Consistent and Transparent Evaluation of (Web) Agents in The Wild](https://mlsanity.com/paper/2603.29020/) (2026)
- [(Beyond) Reasonable Doubt: Challenges that Public Defenders Face in Scrutinizing AI in Court](https://mlsanity.com/paper/2403.13004/) (2024)
- [A Survey on Human-Centered Evaluation of Explainable AI Methods in Clinical Decision Support Systems](https://mlsanity.com/paper/2502.09849/) (2025)
- [DICE: A Framework for Dimensional and Contextual Evaluation of Language Models](https://mlsanity.com/paper/2504.10359/) (2025)
- [Distinguishing Task-Specific and General-Purpose AI in Regulation](https://mlsanity.com/paper/2506.17347/) (2025)

## Abstract (arXiv)

The recent development of generative large language models (LLMs) poses new challenges for model evaluation that the research community and industry have been grappling with. While the versatile capabilities of these models ignite much excitement, they also inevitably make a leap toward homogenization: powering a wide range of applications with a single, often referred to as ``general-purpose'', model. In this position paper, we argue that model evaluation practices must take on a critical task to cope with the challenges and responsibilities brought by this homogenization: providing valid assessments for whether and how much human needs in diverse downstream use cases can be satisfied by the given model (textitsocio-technical gap). By drawing on lessons about improving research realism from the social sciences, human-computer interaction (HCI), and the interdisciplinary field of explainable AI (XAI), we urge the community to develop evaluation methods based on real-world contexts and human requirements, and embrace diverse evaluation methods with an acknowledgment of trade-offs between realisms and pragmatic costs to conduct the evaluation. By mapping HCI and current NLG evaluation methods, we identify opportunities for evaluation methods for LLMs to narrow the socio-technical gap and pose open questions.