# LLM-Eval: Unified Multi-Dimensional Automatic Evaluation for Open-Domain Conversations with Large Language Models

arXiv: https://arxiv.org/abs/2305.13711 · HTML: https://mlsanity.com/paper/2305.13711/

## Key facts

- Cited by 101 papers in the map (data through 14 Oct 2026).
- Builds on 28 of its 41 references that are in the map.
- First posted on arXiv 23 May 2023.

## Builds on (most cited first, 28 of 28)

- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [GPT-4 Technical Report](https://mlsanity.com/paper/2303.08774/) (2023)
- [Chain-of-Thought Prompting Elicits Reasoning in Large Language Models](https://mlsanity.com/paper/2201.11903/) (2022)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [Training a Helpful and Harmless Assistant with Reinforcement Learning from Human Feedback](https://mlsanity.com/paper/2204.05862/) (2022)
- [G-Eval: NLG Evaluation using GPT-4 with Better Human Alignment](https://mlsanity.com/paper/2303.16634/) (2023)
- [Personalizing Dialogue Agents: I have a dog, do you have pets too?](https://mlsanity.com/paper/1801.07243/) (2018)
- [GPTScore: Evaluate as You Desire](https://mlsanity.com/paper/2302.04166/) (2023)
- [How NOT To Evaluate Your Dialogue System: An Empirical Study of Unsupervised Evaluation Metrics for Dialogue Response Generation](https://mlsanity.com/paper/1603.08023/) (2016)
- [A Neural Conversational Model](https://mlsanity.com/paper/1506.05869/) (2015)
- [USR: An Unsupervised and Reference Free Evaluation Metric for Dialog Generation](https://mlsanity.com/paper/2005.00456/) (2020)
- [Unsupervised Evaluation of Interactive Dialog with DialoGPT](https://mlsanity.com/paper/2006.12719/) (2020)
- [Survey on Evaluation Methods for Dialogue Systems](https://mlsanity.com/paper/1905.04071/) (2019)
- [A Comprehensive Assessment of Dialog Evaluation Metrics](https://mlsanity.com/paper/2106.03706/) (2021)
- [RUBER: An Unsupervised Method for Automatic Evaluation of Open-Domain Dialog Systems](https://mlsanity.com/paper/1701.03079/) (2017)
- [GRADE: Automatic Graph-Enhanced Coherence Metric for Evaluating Open-Domain Dialogue Systems](https://mlsanity.com/paper/2010.03994/) (2020)
- [Human Evaluation of Conversations is an Open Problem: comparing the sensitivity of various methods for evaluating dialogue agents](https://mlsanity.com/paper/2201.04723/) (2022)
- [Improving Dialog Evaluation with a Multi-reference Adversarial Dataset and Large Scale Pretraining](https://mlsanity.com/paper/2009.11321/) (2020)
- [DynaEval: Unifying Turn and Dialogue Level Evaluation](https://mlsanity.com/paper/2106.01112/) (2021)
- [Better Automatic Evaluation of Open-Domain Dialogue Systems with Contextualized Embeddings](https://mlsanity.com/paper/1904.10635/) (2019)
- [Deconstruct to Reconstruct a Configurable Evaluation Metric for Open-Domain Dialogue Systems](https://mlsanity.com/paper/2011.00483/) (2020)
- [Conversations Are Not Flat: Modeling the Dynamic Information Flow across Dialogue Utterances](https://mlsanity.com/paper/2106.02227/) (2021)
- [Predictive Engagement: An Efficient Metric For Automatic Evaluation of Open-Domain Dialogue Systems](https://mlsanity.com/paper/1911.01456/) (2019)
- [Automatic Evaluation and Moderation of Open-domain Dialogue Systems](https://mlsanity.com/paper/2111.02110/) (2021)
- [End-to-end Conversation Modeling Track in DSTC6](https://mlsanity.com/paper/1706.07440/) (2017)
- [An Evaluation Protocol for Generative Conversational Systems](https://mlsanity.com/paper/2010.12741/) (2020)
- [Interactive Evaluation of Dialog Track at DSTC9](https://mlsanity.com/paper/2207.14403/) (2022)
- [MME-CRS: Multi-Metric Evaluation Based on Correlation Re-Scaling for Evaluating Open-Domain Dialogue](https://mlsanity.com/paper/2206.09403/) (2022)

## Built on by (most cited first, 30 of 101)

- [The Rise and Potential of Large Language Model Based Agents: A Survey](https://mlsanity.com/paper/2309.07864/) (2023)
- [A Survey on Evaluation of Large Language Models](https://mlsanity.com/paper/2307.03109/) (2023)
- [LLMs-as-Judges: A Comprehensive Survey on LLM-based Evaluation Methods](https://mlsanity.com/paper/2412.05579/) (2024)
- [AgentBoard: An Analytical Evaluation Board of Multi-turn LLM Agents](https://mlsanity.com/paper/2401.13178/) (2024)
- [Challenges and Applications of Large Language Models](https://mlsanity.com/paper/2307.10169/) (2023)
- [Automatically Correcting Large Language Models: Surveying the landscape of diverse self-correction strategies](https://mlsanity.com/paper/2308.03188/) (2023)
- [Survey on Factuality in Large Language Models: Knowledge, Retrieval and Domain-Specificity](https://mlsanity.com/paper/2310.07521/) (2023)
- [A Survey of Large Language Models for Healthcare: from Data, Technology, and Applications to Accountability and Ethics](https://mlsanity.com/paper/2310.05694/) (2023)
- [PRD: Peer Rank and Discussion Improve Large Language Model based Evaluations](https://mlsanity.com/paper/2307.02762/) (2023)
- [Foundational Models Defining a New Era in Vision: A Survey and Outlook](https://mlsanity.com/paper/2307.13721/) (2023)
- [From Matching to Generation: A Survey on Generative Information Retrieval](https://mlsanity.com/paper/2404.14851/) (2024)
- [AgentSims: An Open-Source Sandbox for Large Language Model Evaluation](https://mlsanity.com/paper/2308.04026/) (2023)
- [LLM-based NLG Evaluation: Current Status and Challenges](https://mlsanity.com/paper/2402.01383/) (2024)
- [Unleashing the potential of prompt engineering for large language models](https://mlsanity.com/paper/2310.14735/) (2023)
- [Evaluating LLM-based Agents for Multi-Turn Conversations: A Survey](https://mlsanity.com/paper/2503.22458/) (2025)
- [Integrating Large Language Model for Improved Causal Discovery](https://mlsanity.com/paper/2306.16902/) (2023)
- [HelloBench: Evaluating Long Text Generation Capabilities of Large Language Models](https://mlsanity.com/paper/2409.16191/) (2024)
- [Evaluating Scoring Bias in LLM-as-a-Judge](https://mlsanity.com/paper/2506.22316/) (2025)
- [Auto-Arena: Automating LLM Evaluations with Agent Peer Battles and Committee Discussions](https://mlsanity.com/paper/2405.20267/) (2024)
- [AutoEval-Video: An Automatic Benchmark for Assessing Large Vision Language Models in Open-Ended Video Question Answering](https://mlsanity.com/paper/2311.14906/) (2023)
- [Do LLM Evaluators Prefer Themselves for a Reason?](https://mlsanity.com/paper/2504.03846/) (2025)
- [GameEval: Evaluating LLMs on Conversational Games](https://mlsanity.com/paper/2308.10032/) (2023)
- [Advances and Open Challenges in Federated Foundation Models](https://mlsanity.com/paper/2404.15381/) (2024)
- [Deep Learning for Cross-Domain Data Fusion in Urban Computing: Taxonomy, Advances, and Outlook](https://mlsanity.com/paper/2402.19348/) (2024)
- [Aligning Large Language Models with Human: A Survey](https://mlsanity.com/paper/2307.12966/) (2023)
- [Are Large Language Models Really Robust to Word-Level Perturbations?](https://mlsanity.com/paper/2309.11166/) (2023)
- [Prediction-Powered Ranking of Large Language Models](https://mlsanity.com/paper/2402.17826/) (2024)
- [TrafficSafetyGPT: Tuning a Pre-trained Large Language Model to a Domain-Specific Expert in Transportation Safety](https://mlsanity.com/paper/2307.15311/) (2023)
- [CLAVE: An Adaptive Framework for Evaluating Values of LLM Generated Responses](https://mlsanity.com/paper/2407.10725/) (2024)
- [Spatial Reasoning in Multimodal Large Language Models: A Survey of Tasks, Benchmarks and Methods](https://mlsanity.com/paper/2511.15722/) (2025)

## Abstract (arXiv)

We propose LLM-Eval, a unified multi-dimensional automatic evaluation method for open-domain conversations with large language models (LLMs). Existing evaluation methods often rely on human annotations, ground-truth responses, or multiple LLM prompts, which can be expensive and time-consuming. To address these issues, we design a single prompt-based evaluation method that leverages a unified evaluation schema to cover multiple dimensions of conversation quality in a single model call. We extensively evaluate the performance of LLM-Eval on various benchmark datasets, demonstrating its effectiveness, efficiency, and adaptability compared to state-of-the-art evaluation methods. Our analysis also highlights the importance of choosing suitable LLMs and decoding strategies for accurate evaluation results. LLM-Eval offers a versatile and robust solution for evaluating open-domain conversation systems, streamlining the evaluation process and providing consistent performance across diverse scenarios.