# Is ChatGPT Equipped with Emotional Dialogue Capabilities?

arXiv: https://arxiv.org/abs/2304.09582 · HTML: https://mlsanity.com/paper/2304.09582/

## Key facts

- Cited by 54 papers in the map (data through 14 Oct 2026).
- Builds on 37 of its 51 references that are in the map.
- First posted on arXiv 19 Apr 2023.

## Builds on (most cited first, 30 of 37)

- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [A Multitask, Multilingual, Multimodal Evaluation of ChatGPT on Reasoning, Hallucination, and Interactivity](https://mlsanity.com/paper/2302.04023/) (2023)
- [DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset](https://mlsanity.com/paper/1710.03957/) (2017)
- [MELD: A Multimodal Multi-Party Dataset for Emotion Recognition in Conversations](https://mlsanity.com/paper/1810.02508/) (2018)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [Is ChatGPT a General-Purpose Natural Language Processing Task Solver?](https://mlsanity.com/paper/2302.06476/) (2023)
- [Towards Emotional Support Dialog Systems](https://mlsanity.com/paper/2106.01144/) (2021)
- [DialogueRNN: An Attentive RNN for Emotion Detection in Conversations](https://mlsanity.com/paper/1811.00405/) (2018)
- [On the Robustness of ChatGPT: An Adversarial and Out-of-distribution Perspective](https://mlsanity.com/paper/2302.12095/) (2023)
- [ChatGPT: Jack of all trades, master of none](https://mlsanity.com/paper/2302.10724/) (2023)
- [The Design and Implementation of XiaoIce, an Empathetic Social Chatbot](https://mlsanity.com/paper/1812.08989/) (2018)
- [COSMIC: COmmonSense knowledge for eMotion Identification in Conversations](https://mlsanity.com/paper/2010.02795/) (2020)
- [Emotion Recognition in Conversation: Research Challenges, Datasets, and Recent Advances](https://mlsanity.com/paper/1905.02947/) (2019)
- [MIME: MIMicking Emotions for Empathetic Response Generation](https://mlsanity.com/paper/2010.01454/) (2020)
- [Emotion Detection on TV Show Transcripts with Sequence-based Convolutional Neural Networks](https://mlsanity.com/paper/1708.04299/) (2017)
- [Directed Acyclic Graph Network for Conversational Emotion Recognition](https://mlsanity.com/paper/2105.12907/) (2021)
- [MoEL: Mixture of Empathetic Listeners](https://mlsanity.com/paper/1908.07687/) (2019)
- [CEM: Commonsense-aware Empathetic Response Generation](https://mlsanity.com/paper/2109.05739/) (2021)
- [MISC: A MIxed Strategy-Aware Model Integrating COMET for Emotional Support Conversation](https://mlsanity.com/paper/2203.13560/) (2022)
- [EmotionLines: An Emotion Corpus of Multi-Party Conversations](https://mlsanity.com/paper/1802.08379/) (2018)
- [DialogXL: All-in-One XLNet for Multi-Party Conversation Emotion Recognition](https://mlsanity.com/paper/2012.08695/) (2020)
- [DialogueCRN: Contextual Reasoning Networks for Emotion Recognition in Conversations](https://mlsanity.com/paper/2106.01978/) (2021)
- [Recognizing Emotion Cause in Conversations](https://mlsanity.com/paper/2012.11820/) (2020)
- [Improving Multi-turn Emotional Support Dialogue Generation with Lookahead Strategy Planning](https://mlsanity.com/paper/2210.04242/) (2022)
- [Control Globally, Understand Locally: A Global-to-Local Hierarchical Graph Network for Emotional Support Conversation](https://mlsanity.com/paper/2204.12749/) (2022)
- [CoMPM: Context Modeling with Speaker's Pre-trained Memory Tracking for Emotion Recognition in Conversation](https://mlsanity.com/paper/2108.11626/) (2021)
- [Weakly Supervised Data Augmentation Through Prompting for Dialogue Understanding](https://mlsanity.com/paper/2210.14169/) (2022)
- [Supervised Prototypical Contrastive Learning for Emotion Recognition in Conversation](https://mlsanity.com/paper/2210.08713/) (2022)
- [Co-GAT: A Co-Interactive Graph Attention Network for Joint Dialog Act Recognition and Sentiment Classification](https://mlsanity.com/paper/2012.13260/) (2020)

## Built on by (most cited first, 30 of 54)

- [Leak, Cheat, Repeat: Data Contamination and Evaluation Malpractices in Closed-Source LLMs](https://mlsanity.com/paper/2402.03927/) (2024)
- [Agent AI: Surveying the Horizons of Multimodal Interaction](https://mlsanity.com/paper/2401.03568/) (2024)
- [Advances and Challenges in Foundation Agents: From Brain-Inspired Intelligence to Evolutionary, Collaborative, and Safe Systems](https://mlsanity.com/paper/2504.01990/) (2025)
- [A Systematic Study and Comprehensive Evaluation of ChatGPT on Benchmark Datasets](https://mlsanity.com/paper/2305.18486/) (2023)
- [Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaboration](https://mlsanity.com/paper/2305.13626/) (2023)
- [Large Language Models Meet NLP: A Survey](https://mlsanity.com/paper/2405.12819/) (2024)
- [Plug-and-Play Policy Planner for Large Language Model Powered Dialogue Agents](https://mlsanity.com/paper/2311.00262/) (2023)
- [Cue-CoT: Chain-of-thought Prompting for Responding to In-depth Dialogue Questions with LLMs](https://mlsanity.com/paper/2305.11792/) (2023)
- [CharacterChat: Learning towards Conversational AI with Personalized Social Support](https://mlsanity.com/paper/2308.10278/) (2023)
- [Rethinking the Evaluation for Conversational Recommendation in the Era of Large Language Models](https://mlsanity.com/paper/2305.13112/) (2023)
- [SMILE: Single-turn to Multi-turn Inclusive Language Expansion via ChatGPT for Mental Health Support](https://mlsanity.com/paper/2305.00450/) (2023)
- [LLM-empowered Chatbots for Psychiatrist and Patient Simulation: Application and Evaluation](https://mlsanity.com/paper/2305.13614/) (2023)
- [DialogBench: Evaluating LLMs as Human-like Dialogue Systems](https://mlsanity.com/paper/2311.01677/) (2023)
- [Paralinguistics-Enhanced Large Language Modeling of Spoken Dialogue](https://mlsanity.com/paper/2312.15316/) (2023)
- [Affective Computing in the Era of Large Language Models: A Survey from the NLP Perspective](https://mlsanity.com/paper/2408.04638/) (2024)
- [COOPER: Coordinating Specialized Agents towards a Complex Dialogue Goal](https://mlsanity.com/paper/2312.11792/) (2023)
- [Emotions Where Art Thou: Understanding and Characterizing the Emotional Latent Space of Large Language Models](https://mlsanity.com/paper/2510.22042/) (2025)
- [Large Language Models Meet Text-Centric Multimodal Sentiment Analysis: A Survey](https://mlsanity.com/paper/2406.08068/) (2024)
- [GPT-4 Emulates Average-Human Emotional Cognition from a Third-Person Perspective](https://mlsanity.com/paper/2408.13718/) (2024)
- [Simulation-Free Hierarchical Latent Policy Planning for Proactive Dialogues](https://mlsanity.com/paper/2412.14584/) (2024)
- [From Text to Emotion: Unveiling the Emotion Annotation Capabilities of LLMs](https://mlsanity.com/paper/2408.17026/) (2024)
- [Bias in Emotion Recognition with ChatGPT](https://mlsanity.com/paper/2310.11753/) (2023)
- [Cause-Aware Empathetic Response Generation via Chain-of-Thought Fine-Tuning](https://mlsanity.com/paper/2408.11599/) (2024)
- [MEMO-Bench: A Multiple Benchmark for Text-to-Image and Multimodal Large Language Models on Human Emotion Analysis](https://mlsanity.com/paper/2411.11235/) (2024)
- [AI, write an essay for me: A large-scale comparison of human-written versus ChatGPT-generated essays](https://mlsanity.com/paper/2304.14276/) (2023)
- [Reasoning before Responding: Integrating Commonsense-based Causality Explanation for Empathetic Response Generation](https://mlsanity.com/paper/2308.00085/) (2023)
- [Affect Recognition in Conversations Using Large Language Models](https://mlsanity.com/paper/2309.12881/) (2023)
- [ECR-Chain: Advancing Generative Language Models to Better Emotion-Cause Reasoners through Reasoning Chains](https://mlsanity.com/paper/2405.10860/) (2024)
- [A Desideratum for Conversational Agents: Capabilities, Challenges, and Future Directions](https://mlsanity.com/paper/2504.16939/) (2025)
- [Computational Politeness in Natural Language Processing: A Survey](https://mlsanity.com/paper/2407.12814/) (2024)

## Abstract (arXiv)

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series of experiments on several downstream tasks. Our findings indicate that while ChatGPT's performance on emotional dialogue understanding may still lag behind that of supervised models, it exhibits promising results in generating emotional responses. Furthermore, the study suggests potential avenues for future research directions.