# Understanding the Role of Human Intuition on Reliance in Human-AI Decision-Making with Explanations

arXiv: https://arxiv.org/abs/2301.07255 · HTML: https://mlsanity.com/paper/2301.07255/

## Key facts

- Cited by 73 papers in the map (data through 14 Oct 2026).
- Builds on 49 of its 95 references that are in the map.
- First posted on arXiv 18 Jan 2023.

## Builds on (most cited first, 30 of 49)

- [Grad-CAM: Visual Explanations from Deep Networks via Gradient-based Localization](https://mlsanity.com/paper/1610.02391/) (2016)
- [A Unified Approach to Interpreting Model Predictions](https://mlsanity.com/paper/1705.07874/) (2017)
- ["Why Should I Trust You?": Explaining the Predictions of Any Classifier](https://mlsanity.com/paper/1602.04938/) (2016)
- [Axiomatic Attribution for Deep Networks](https://mlsanity.com/paper/1703.01365/) (2017)
- [Understanding Black-box Predictions via Influence Functions](https://mlsanity.com/paper/1703.04730/) (2017)
- [Explainable Artificial Intelligence (XAI): Concepts, Taxonomies, Opportunities and Challenges toward Responsible AI](https://mlsanity.com/paper/1910.10045/) (2019)
- [Towards A Rigorous Science of Interpretable Machine Learning](https://mlsanity.com/paper/1702.08608/) (2017)
- [Interpretability Beyond Feature Attribution: Quantitative Testing with Concept Activation Vectors (TCAV)](https://mlsanity.com/paper/1711.11279/) (2017)
- [Explanation in Artificial Intelligence: Insights from the Social Sciences](https://mlsanity.com/paper/1706.07269/) (2017)
- [A Survey Of Methods For Explaining Black Box Models](https://mlsanity.com/paper/1802.01933/) (2018)
- [The Mythos of Model Interpretability](https://mlsanity.com/paper/1606.03490/) (2016)
- [Explaining Explanations: An Overview of Interpretability of Machine Learning](https://mlsanity.com/paper/1806.00069/) (2018)
- [Retiring Adult: New Datasets for Fair Machine Learning](https://mlsanity.com/paper/2108.04884/) (2021)
- [Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance](https://mlsanity.com/paper/2006.14779/) (2020)
- [Bias in Bios: A Case Study of Semantic Representation Bias in a High-Stakes Setting](https://mlsanity.com/paper/1901.09451/) (2019)
- [Effect of Confidence and Explanation on Accuracy and Trust Calibration in AI-Assisted Decision Making](https://mlsanity.com/paper/2001.02114/) (2020)
- [Metrics for Explainable AI: Challenges and Prospects](https://mlsanity.com/paper/1812.04608/) (2018)
- [Manipulating and Measuring Model Interpretability](https://mlsanity.com/paper/1802.07810/) (2018)
- [Evaluating Explainable AI: Which Algorithmic Explanations Help Users Predict Model Behavior?](https://mlsanity.com/paper/2005.01831/) (2020)
- [On Human Predictions with Explanations and Predictions of Machine Learning Models: A Case Study on Deception Detection](https://mlsanity.com/paper/1811.07901/) (2018)
- [Post-hoc Interpretability for Neural NLP: A Survey](https://mlsanity.com/paper/2108.04840/) (2021)
- [Proxy Tasks and Subjective Measures Can Be Misleading in Evaluating Explainable AI Systems](https://mlsanity.com/paper/2001.08298/) (2020)
- [Uncertainty as a Form of Transparency: Measuring, Communicating, and Using Uncertainty](https://mlsanity.com/paper/2011.07586/) (2020)
- [Human-Centered Explainable AI (XAI): From Algorithms to User Experiences](https://mlsanity.com/paper/2110.10790/) (2021)
- [Explanations Can Reduce Overreliance on AI Systems During Decision-Making](https://mlsanity.com/paper/2212.06823/) (2022)
- [Human-Centered Tools for Coping with Imperfect Algorithms during Medical Decision-Making](https://mlsanity.com/paper/1902.02960/) (2019)
- [HIVE: Evaluating the Human Interpretability of Visual Explanations](https://mlsanity.com/paper/2112.03184/) (2021)
- ['It's Reducing a Human Being to a Percentage'; Perceptions of Justice in Algorithmic Decisions](https://mlsanity.com/paper/1801.10408/) (2018)
- [Human-centered Explainable AI: Towards a Reflective Sociotechnical Approach](https://mlsanity.com/paper/2002.01092/) (2020)
- ["Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans](https://mlsanity.com/paper/2001.05871/) (2020)

## Built on by (most cited first, 30 of 73)

- [AI Transparency in the Age of LLMs: A Human-Centered Research Roadmap](https://mlsanity.com/paper/2306.01941/) (2023)
- [A Practical Review of Mechanistic Interpretability for Transformer-Based Language Models](https://mlsanity.com/paper/2407.02646/) (2024)
- [When combinations of humans and AI are useful: A systematic review and meta-analysis](https://mlsanity.com/paper/2405.06087/) (2024)
- ["I'm Not Sure, But...": Examining the Impact of Large Language Models' Uncertainty Expression on User Reliance and Trust](https://mlsanity.com/paper/2405.00623/) (2024)
- [Escalation Risks from Language Models in Military and Diplomatic Decision-Making](https://mlsanity.com/paper/2401.03408/) (2024)
- [Determinants of LLM-assisted Decision-Making](https://mlsanity.com/paper/2402.17385/) (2024)
- [In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Making](https://mlsanity.com/paper/2305.07722/) (2023)
- [Towards Human-centered Proactive Conversational Agents](https://mlsanity.com/paper/2404.12670/) (2024)
- [Explainable Artificial Intelligence: A Survey of Needs, Techniques, Applications, and Future Direction](https://mlsanity.com/paper/2409.00265/) (2024)
- [Fostering Appropriate Reliance on Large Language Models: The Role of Explanations, Sources, and Inconsistencies](https://mlsanity.com/paper/2502.08554/) (2025)
- [AXNav: Replaying Accessibility Tests from Natural Language](https://mlsanity.com/paper/2310.02424/) (2023)
- [Show Me the Work: Fact-Checkers' Requirements for Explainable Automated Fact-Checking](https://mlsanity.com/paper/2502.09083/) (2025)
- [A Decision Theoretic Framework for Measuring AI Reliance](https://mlsanity.com/paper/2401.15356/) (2024)
- [The Impact of Imperfect XAI on Human-AI Decision-Making](https://mlsanity.com/paper/2307.13566/) (2023)
- [LLM-Generated Black-box Explanations Can Be Adversarially Helpful](https://mlsanity.com/paper/2405.06800/) (2024)
- [As Confidence Aligns: Exploring the Effect of AI Confidence on Human Self-confidence in Human-AI Decision Making](https://mlsanity.com/paper/2501.12868/) (2025)
- [Rel-A.I.: An Interaction-Centered Approach To Measuring Human-LM Reliance](https://mlsanity.com/paper/2407.07950/) (2024)
- [Learning Personalized Decision Support Policies](https://mlsanity.com/paper/2304.06701/) (2023)
- [Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision Making](https://mlsanity.com/paper/2401.07058/) (2024)
- [Towards Optimizing Human-Centric Objectives in AI-Assisted Decision-Making With Offline Reinforcement Learning](https://mlsanity.com/paper/2403.05911/) (2024)
- [Modulating Language Model Experiences through Frictions](https://mlsanity.com/paper/2407.12804/) (2024)
- [Measuring and mitigating overreliance to build human-compatible AI](https://mlsanity.com/paper/2509.08010/) (2025)
- [Why is plausibility surprisingly problematic as an XAI criterion?](https://mlsanity.com/paper/2303.17707/) (2023)
- [What Else Do I Need to Know? The Effect of Background Information on Users' Reliance on QA Systems](https://mlsanity.com/paper/2305.14331/) (2023)
- [From Text to Trust: Empowering AI-assisted Decision Making with Adaptive LLM-powered Analysis](https://mlsanity.com/paper/2502.11919/) (2025)
- [Capturing Humans' Mental Models of AI: An Item Response Theory Approach](https://mlsanity.com/paper/2305.09064/) (2023)
- [Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration](https://mlsanity.com/paper/2409.12809/) (2024)
- [No Thoughts Just AI: Biased LLM Hiring Recommendations Alter Human Decision Making and Limit Human Autonomy](https://mlsanity.com/paper/2509.04404/) (2025)
- [Understanding, Protecting, and Augmenting Human Cognition with Generative AI: A Synthesis of the CHI 2025 Tools for Thought Workshop](https://mlsanity.com/paper/2508.21036/) (2025)
- [Comparing Human Oversight Strategies for Computer-Use Agents](https://mlsanity.com/paper/2604.04918/) (2026)

## Abstract (arXiv)

AI explanations are often mentioned as a way to improve human-AI decision-making, but empirical studies have not found consistent evidence of explanations' effectiveness and, on the contrary, suggest that they can increase overreliance when the AI system is wrong. While many factors may affect reliance on AI support, one important factor is how decision-makers reconcile their own intuition -- beliefs or heuristics, based on prior knowledge, experience, or pattern recognition, used to make judgments -- with the information provided by the AI system to determine when to override AI predictions. We conduct a think-aloud, mixed-methods study with two explanation types (feature- and example-based) for two prediction tasks to explore how decision-makers' intuition affects their use of AI predictions and explanations, and ultimately their choice of when to rely on AI. Our results identify three types of intuition involved in reasoning about AI predictions and explanations: intuition about the task outcome, features, and AI limitations. Building on these, we summarize three observed pathways for decision-makers to apply their own intuition and override AI predictions. We use these pathways to explain why (1) the feature-based explanations we used did not improve participants' decision outcomes and increased their overreliance on AI, and (2) the example-based explanations we used improved decision-makers' performance over feature-based explanations and helped achieve complementary human-AI performance. Overall, our work identifies directions for further development of AI decision-support systems and explanation methods that help decision-makers effectively apply their intuition to achieve appropriate reliance on AI.