# Multidimensional Service Quality Scoring System

arXiv: https://arxiv.org/abs/2212.04611 · HTML: https://mlsanity.com/paper/2212.04611/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 1 of its 83 references that are in the map.
- First posted on arXiv 9 Dec 2022.

## Builds on (most cited first, 1 of 1)

- [Short Text Topic Modeling Techniques, Applications, and Performance: A Survey](https://mlsanity.com/paper/1904.07695/) (2019)

## Abstract (arXiv)

This supplementary paper aims to introduce the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality mentioned and employed in the paper Exit and transition: Exploring the survival status of Airbnb listings in a time of professionalization. MSQs is not an end-to-end implementation and is essentially composed of three pipelines, namely Data Collection and Preprocessing, Objects Recognition and Grouping, and Aspect-based Service Scoring. Using the study mentioned above as a case, the technical details of MSQs are explained in this article.