# Robots-Dont-Cry: Understanding Falsely Anthropomorphic Utterances in Dialog Systems

arXiv: https://arxiv.org/abs/2210.12429 · HTML: https://mlsanity.com/paper/2210.12429/

## Key facts

- Cited by 8 papers in the map (data through 14 Oct 2026).
- Builds on 26 of its 58 references that are in the map.
- First posted on arXiv 22 Oct 2022.

## Builds on (most cited first, 26 of 26)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Training language models to follow instructions with human feedback](https://mlsanity.com/paper/2203.02155/) (2022)
- [PaLM: Scaling Language Modeling with Pathways](https://mlsanity.com/paper/2204.02311/) (2022)
- [DeBERTaV3: Improving DeBERTa using ELECTRA-Style Pre-Training with Gradient-Disentangled Embedding Sharing](https://mlsanity.com/paper/2111.09543/) (2021)
- [LaMDA: Language Models for Dialog Applications](https://mlsanity.com/paper/2201.08239/) (2022)
- [Language (Technology) is Power: A Critical Survey of "Bias" in NLP](https://mlsanity.com/paper/2005.14050/) (2020)
- [Personalizing Dialogue Agents: I have a dog, do you have pets too?](https://mlsanity.com/paper/1801.07243/) (2018)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Aligning AI With Shared Human Values](https://mlsanity.com/paper/2008.02275/) (2020)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [Wizard of Wikipedia: Knowledge-Powered Conversational agents](https://mlsanity.com/paper/1811.01241/) (2018)
- [Towards a Human-like Open-Domain Chatbot](https://mlsanity.com/paper/2001.09977/) (2020)
- [Beyond Goldfish Memory: Long-Term Open-Domain Conversation](https://mlsanity.com/paper/2107.07567/) (2021)
- [Internet-Augmented Dialogue Generation](https://mlsanity.com/paper/2107.07566/) (2021)
- [Persuasion for Good: Towards a Personalized Persuasive Dialogue System for Social Good](https://mlsanity.com/paper/1906.06725/) (2019)
- [MultiWOZ 2.2 : A Dialogue Dataset with Additional Annotation Corrections and State Tracking Baselines](https://mlsanity.com/paper/2007.12720/) (2020)
- [Build it Break it Fix it for Dialogue Safety: Robustness from Adversarial Human Attack](https://mlsanity.com/paper/1908.06083/) (2019)
- [Recipes for Safety in Open-domain Chatbots](https://mlsanity.com/paper/2010.07079/) (2020)
- [ProsocialDialog: A Prosocial Backbone for Conversational Agents](https://mlsanity.com/paper/2205.12688/) (2022)
- [X-Risk Analysis for AI Research](https://mlsanity.com/paper/2206.05862/) (2022)
- [Neural Generation Meets Real People: Towards Emotionally Engaging Mixed-Initiative Conversations](https://mlsanity.com/paper/2008.12348/) (2020)
- [Alexa, Google, Siri: What are Your Pronouns? Gender and Anthropomorphism in the Design and Perception of Conversational Assistants](https://mlsanity.com/paper/2106.02578/) (2021)
- [The R-U-A-Robot Dataset: Helping Avoid Chatbot Deception by Detecting User Questions About Human or Non-Human Identity](https://mlsanity.com/paper/2106.02692/) (2021)
- [Living Machines: A study of atypical animacy](https://mlsanity.com/paper/2005.11140/) (2020)
- [Embodiment in Socially Interactive Robots](https://mlsanity.com/paper/1912.00312/) (2019)
- [LEGOEval: An Open-Source Toolkit for Dialogue System Evaluation via Crowdsourcing](https://mlsanity.com/paper/2105.01992/) (2021)

## Built on by (most cited first, 8 of 8)

- [FANToM: A Benchmark for Stress-testing Machine Theory of Mind in Interactions](https://mlsanity.com/paper/2310.15421/) (2023)
- [Mirages: On Anthropomorphism in Dialogue Systems](https://mlsanity.com/paper/2305.09800/) (2023)
- [AnthroScore: A Computational Linguistic Measure of Anthropomorphism](https://mlsanity.com/paper/2402.02056/) (2024)
- [A Taxonomy of Linguistic Expressions That Contribute To Anthropomorphism of Language Technologies](https://mlsanity.com/paper/2502.09870/) (2025)
- [A Benchmark for Understanding Dialogue Safety in Mental Health Support](https://mlsanity.com/paper/2307.16457/) (2023)
- [The Iron(ic) Melting Pot: Reviewing Human Evaluation in Humour, Irony and Sarcasm Generation](https://mlsanity.com/paper/2311.05552/) (2023)
- [Dehumanizing Machines: Mitigating Anthropomorphic Behaviors in Text Generation Systems](https://mlsanity.com/paper/2502.14019/) (2025)
- [From Pixels to Personas: Investigating and Modeling Self-Anthropomorphism in Human-Robot Dialogues](https://mlsanity.com/paper/2410.03870/) (2024)

## Abstract (arXiv)

Dialog systems are often designed or trained to output human-like responses. However, some responses may be impossible for a machine to truthfully say (e.g. "that movie made me cry"). Highly anthropomorphic responses might make users uncomfortable or implicitly deceive them into thinking they are interacting with a human. We collect human ratings on the feasibility of approximately 900 two-turn dialogs sampled from 9 diverse data sources. Ratings are for two hypothetical machine embodiments: a futuristic humanoid robot and a digital assistant. We find that for some data-sources commonly used to train dialog systems, 20-30% of utterances are not viewed as possible for a machine. Rating is marginally affected by machine embodiment. We explore qualitative and quantitative reasons for these ratings. Finally, we build classifiers and explore how modeling configuration might affect output permissibly, and discuss implications for building less falsely anthropomorphic dialog systems.