# "Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction

arXiv: https://arxiv.org/abs/2210.03735 · HTML: https://mlsanity.com/paper/2210.03735/

## Key facts

- Cited by 63 papers in the map (data through 14 Oct 2026).
- Builds on 82 of its 160 references that are in the map.
- First posted on arXiv 2 Oct 2022.

## Builds on (most cited first, 30 of 82)

- [Grad-CAM: Visual Explanations from Deep Networks via Gradient-based Localization](https://mlsanity.com/paper/1610.02391/) (2016)
- ["Why Should I Trust You?": Explaining the Predictions of Any Classifier](https://mlsanity.com/paper/1602.04938/) (2016)
- [Learning Deep Features for Discriminative Localization](https://mlsanity.com/paper/1512.04150/) (2015)
- [Deep Inside Convolutional Networks: Visualising Image Classification Models and Saliency Maps](https://mlsanity.com/paper/1312.6034/) (2013)
- [Visualizing and Understanding Convolutional Networks](https://mlsanity.com/paper/1311.2901/) (2013)
- [Understanding Black-box Predictions via Influence Functions](https://mlsanity.com/paper/1703.04730/) (2017)
- [Explainable Artificial Intelligence (XAI): Concepts, Taxonomies, Opportunities and Challenges toward Responsible AI](https://mlsanity.com/paper/1910.10045/) (2019)
- [Towards A Rigorous Science of Interpretable Machine Learning](https://mlsanity.com/paper/1702.08608/) (2017)
- [Interpretability Beyond Feature Attribution: Quantitative Testing with Concept Activation Vectors (TCAV)](https://mlsanity.com/paper/1711.11279/) (2017)
- [Explanation in Artificial Intelligence: Insights from the Social Sciences](https://mlsanity.com/paper/1706.07269/) (2017)
- [Sanity Checks for Saliency Maps](https://mlsanity.com/paper/1810.03292/) (2018)
- [Concept Bottleneck Models](https://mlsanity.com/paper/2007.04612/) (2020)
- [A Survey Of Methods For Explaining Black Box Models](https://mlsanity.com/paper/1802.01933/) (2018)
- [RISE: Randomized Input Sampling for Explanation of Black-box Models](https://mlsanity.com/paper/1806.07421/) (2018)
- [This Looks Like That: Deep Learning for Interpretable Image Recognition](https://mlsanity.com/paper/1806.10574/) (2018)
- [Network Dissection: Quantifying Interpretability of Deep Visual Representations](https://mlsanity.com/paper/1704.05796/) (2017)
- [Interpretable Explanations of Black Boxes by Meaningful Perturbation](https://mlsanity.com/paper/1704.03296/) (2017)
- [Explaining Explanations: An Overview of Interpretability of Machine Learning](https://mlsanity.com/paper/1806.00069/) (2018)
- [Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance](https://mlsanity.com/paper/2006.14779/) (2020)
- [Interpretable Machine Learning: Fundamental Principles and 10 Grand Challenges](https://mlsanity.com/paper/2103.11251/) (2021)
- [Counterfactual Visual Explanations](https://mlsanity.com/paper/1904.07451/) (2019)
- [Effect of Confidence and Explanation on Accuracy and Trust Calibration in AI-Assisted Decision Making](https://mlsanity.com/paper/2001.02114/) (2020)
- [Approximating CNNs with Bag-of-local-Features models works surprisingly well on ImageNet](https://mlsanity.com/paper/1904.00760/) (2019)
- [Understanding Deep Networks via Extremal Perturbations and Smooth Masks](https://mlsanity.com/paper/1910.08485/) (2019)
- [Manipulating and Measuring Model Interpretability](https://mlsanity.com/paper/1802.07810/) (2018)
- [Opportunities and Challenges in Explainable Artificial Intelligence (XAI): A Survey](https://mlsanity.com/paper/2006.11371/) (2020)
- [Questioning the AI: Informing Design Practices for Explainable AI User Experiences](https://mlsanity.com/paper/2001.02478/) (2020)
- [CoAuthor: Designing a Human-AI Collaborative Writing Dataset for Exploring Language Model Capabilities](https://mlsanity.com/paper/2201.06796/) (2022)
- [Neural Prototype Trees for Interpretable Fine-grained Image Recognition](https://mlsanity.com/paper/2012.02046/) (2020)
- [Explainable Machine Learning in Deployment](https://mlsanity.com/paper/1909.06342/) (2019)

## Built on by (most cited first, 30 of 63)

- [Concept-based Explainable Artificial Intelligence: A Survey](https://mlsanity.com/paper/2312.12936/) (2023)
- [In Search of Verifiability: Explanations Rarely Enable Complementary Performance in AI-Advised Decision Making](https://mlsanity.com/paper/2305.07722/) (2023)
- [Fostering Appropriate Reliance on Large Language Models: The Role of Explanations, Sources, and Inconsistencies](https://mlsanity.com/paper/2502.08554/) (2025)
- [Improving Steering and Verification in AI-Assisted Data Analysis with Interactive Task Decomposition](https://mlsanity.com/paper/2407.02651/) (2024)
- [The Impact of Imperfect XAI on Human-AI Decision-Making](https://mlsanity.com/paper/2307.13566/) (2023)
- [Humans, AI, and Context: Understanding End-Users' Trust in a Real-World Computer Vision Application](https://mlsanity.com/paper/2305.08598/) (2023)
- [EXMOS: Explanatory Model Steering Through Multifaceted Explanations and Data Configurations](https://mlsanity.com/paper/2402.00491/) (2024)
- [Explainable Predictive Maintenance: A Survey of Current Methods, Challenges and Opportunities](https://mlsanity.com/paper/2401.07871/) (2024)
- [Closing the Loop: Testing ChatGPT to Generate Model Explanations to Improve Human Labelling of Sponsored Content on Social Media](https://mlsanity.com/paper/2306.05115/) (2023)
- [Incremental XAI: Memorable Understanding of AI with Incremental Explanations](https://mlsanity.com/paper/2404.06733/) (2024)
- [Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration](https://mlsanity.com/paper/2409.12809/) (2024)
- [Is Trust Correlated With Explainability in AI? A Meta-Analysis](https://mlsanity.com/paper/2504.12529/) (2025)
- [Improving Human Verification of LLM Reasoning through Interactive Explanation Interfaces](https://mlsanity.com/paper/2510.22922/) (2025)
- [Selective Concept Models: Permitting Stakeholder Customisation at Test-Time](https://mlsanity.com/paper/2306.08424/) (2023)
- [May I Ask a Follow-up Question? Understanding the Benefits of Conversations in Neural Network Explainability](https://mlsanity.com/paper/2309.13965/) (2023)
- [Interrogating AI: Characterizing Emergent Playful Interactions with ChatGPT](https://mlsanity.com/paper/2401.08405/) (2024)
- [Allowing humans to interactively guide machines where to look does not always improve human-AI team's classification accuracy](https://mlsanity.com/paper/2404.05238/) (2024)
- [How Mature is Requirements Engineering for AI-based Systems? A Systematic Mapping Study on Practices, Challenges, and Future Research Directions](https://mlsanity.com/paper/2409.07192/) (2024)
- [A Framework for Responsible AI Systems: Building Societal Trust through Domain Definition, Trustworthy AI Design, Auditability, Accountability, and Governance](https://mlsanity.com/paper/2503.04739/) (2025)
- [Do It For Me vs. Do It With Me: Investigating User Perceptions of Different Paradigms of Automation in Copilots for Feature-Rich Software](https://mlsanity.com/paper/2504.15549/) (2025)
- [Interaction as Intelligence: Deep Research With Human-AI Partnership](https://mlsanity.com/paper/2507.15759/) (2025)
- [GenTune: Toward Traceable Prompts to Improve Controllability of Image Refinement in Environment Design](https://mlsanity.com/paper/2508.15227/) (2025)
- [Improving deep learning with prior knowledge and cognitive models: A survey on enhancing explainability, adversarial robustness and zero-shot learning](https://mlsanity.com/paper/2403.07078/) (2024)
- [Towards Self-Explainability of Deep Neural Networks with Heatmap Captioning and Large-Language Models](https://mlsanity.com/paper/2304.02202/) (2023)
- [An Information Bottleneck Characterization of the Understanding-Workload Tradeoff](https://mlsanity.com/paper/2310.07802/) (2023)
- [Information That Matters: Exploring Information Needs of People Affected by Algorithmic Decisions](https://mlsanity.com/paper/2401.13324/) (2024)
- [Tell me more: Intent Fulfilment Framework for Enhancing User Experiences in Conversational XAI](https://mlsanity.com/paper/2405.10446/) (2024)
- [Semantic Prototypes: Enhancing Transparency Without Black Boxes](https://mlsanity.com/paper/2407.15871/) (2024)
- [Bridging Human Concepts and Computer Vision for Explainable Face Verification](https://mlsanity.com/paper/2403.08789/) (2024)
- [People Attribute Purpose to Autonomous Vehicles When Explaining Their Behavior: Insights from Cognitive Science for Explainable AI](https://mlsanity.com/paper/2403.08828/) (2024)

## Abstract (arXiv)

Despite the proliferation of explainable AI (XAI) methods, little is understood about end-users' explainability needs and behaviors around XAI explanations. To address this gap and contribute to understanding how explainability can support human-AI interaction, we conducted a mixed-methods study with 20 end-users of a real-world AI application, the Merlin bird identification app, and inquired about their XAI needs, uses, and perceptions. We found that participants desire practically useful information that can improve their collaboration with the AI, more so than technical system details. Relatedly, participants intended to use XAI explanations for various purposes beyond understanding the AI's outputs: calibrating trust, improving their task skills, changing their behavior to supply better inputs to the AI, and giving constructive feedback to developers. Finally, among existing XAI approaches, participants preferred part-based explanations that resemble human reasoning and explanations. We discuss the implications of our findings and provide recommendations for future XAI design.