# What Do End-Users Really Want? Investigation of Human-Centered XAI for Mobile Health Apps

arXiv: https://arxiv.org/abs/2210.03506 · HTML: https://mlsanity.com/paper/2210.03506/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 16 of its 51 references that are in the map.
- First posted on arXiv 7 Oct 2022.

## Builds on (most cited first, 16 of 16)

- [Grad-CAM: Visual Explanations from Deep Networks via Gradient-based Localization](https://mlsanity.com/paper/1610.02391/) (2016)
- [A Unified Approach to Interpreting Model Predictions](https://mlsanity.com/paper/1705.07874/) (2017)
- ["Why Should I Trust You?": Explaining the Predictions of Any Classifier](https://mlsanity.com/paper/1602.04938/) (2016)
- [Explainable Artificial Intelligence (XAI): Concepts, Taxonomies, Opportunities and Challenges toward Responsible AI](https://mlsanity.com/paper/1910.10045/) (2019)
- [Towards A Rigorous Science of Interpretable Machine Learning](https://mlsanity.com/paper/1702.08608/) (2017)
- [Explanation in Artificial Intelligence: Insights from the Social Sciences](https://mlsanity.com/paper/1706.07269/) (2017)
- [Counterfactual Explanations without Opening the Black Box: Automated Decisions and the GDPR](https://mlsanity.com/paper/1711.00399/) (2017)
- [Explaining Machine Learning Classifiers through Diverse Counterfactual Explanations](https://mlsanity.com/paper/1905.07697/) (2019)
- [A Survey on Explainable Artificial Intelligence (XAI): Towards Medical XAI](https://mlsanity.com/paper/1907.07374/) (2019)
- [Metrics for Explainable AI: Challenges and Prospects](https://mlsanity.com/paper/1812.04608/) (2018)
- [One Explanation Does Not Fit All: A Toolkit and Taxonomy of AI Explainability Techniques](https://mlsanity.com/paper/1909.03012/) (2019)
- [Explainable AI: Beware of Inmates Running the Asylum Or: How I Learnt to Stop Worrying and Love the Social and Behavioural Sciences](https://mlsanity.com/paper/1712.00547/) (2017)
- [Unremarkable AI: Fitting Intelligent Decision Support into Critical, Clinical Decision-Making Processes](https://mlsanity.com/paper/1904.09612/) (2019)
- [The Challenge of Crafting Intelligible Intelligence](https://mlsanity.com/paper/1803.04263/) (2018)
- [Human-Centered Artificial Intelligence and Machine Learning](https://mlsanity.com/paper/1901.11184/) (2019)
- [Rule Extraction Algorithm for Deep Neural Networks: A Review](https://mlsanity.com/paper/1610.05267/) (2016)

## Abstract (arXiv)

In healthcare, AI systems support clinicians and patients in diagnosis, treatment, and monitoring, but many systems' poor explainability remains challenging for practical application. Overcoming this barrier is the goal of explainable AI (XAI). However, an explanation can be perceived differently and, thus, not solve the black-box problem for everyone. The domain of Human-Centered AI deals with this problem by adapting AI to users. We present a user-centered persona concept to evaluate XAI and use it to investigate end-users preferences for various explanation styles and contents in a mobile health stress monitoring application. The results of our online survey show that users' demographics and personality, as well as the type of explanation, impact explanation preferences, indicating that these are essential features for XAI design. We subsumed the results in three prototypical user personas: power-, casual-, and privacy-oriented users. Our insights bring an interactive, human-centered XAI closer to practical application.