# Information Extraction and Human-Robot Dialogue towards Real-life Tasks: A Baseline Study with the MobileCS Dataset

arXiv: https://arxiv.org/abs/2209.13464 · HTML: https://mlsanity.com/paper/2209.13464/

## Key facts

- Cited by 4 papers in the map (data through 14 Oct 2026).
- Builds on 36 of its 57 references that are in the map.
- First posted on arXiv 27 Sep 2022.

## Builds on (most cited first, 30 of 36)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [RoBERTa: A Robustly Optimized BERT Pretraining Approach](https://mlsanity.com/paper/1907.11692/) (2019)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset](https://mlsanity.com/paper/1909.05855/) (2019)
- [A Simple Language Model for Task-Oriented Dialogue](https://mlsanity.com/paper/2005.00796/) (2020)
- [LUKE: Deep Contextualized Entity Representations with Entity-aware Self-attention](https://mlsanity.com/paper/2010.01057/) (2020)
- [A Survey on Deep Learning for Named Entity Recognition](https://mlsanity.com/paper/1812.09449/) (2018)
- [Matching the Blanks: Distributional Similarity for Relation Learning](https://mlsanity.com/paper/1906.03158/) (2019)
- [A Network-based End-to-End Trainable Task-oriented Dialogue System](https://mlsanity.com/paper/1604.04562/) (2016)
- [DocRED: A Large-Scale Document-Level Relation Extraction Dataset](https://mlsanity.com/paper/1906.06127/) (2019)
- [The Ubuntu Dialogue Corpus: A Large Dataset for Research in Unstructured Multi-Turn Dialogue Systems](https://mlsanity.com/paper/1506.08909/) (2015)
- [Neural Belief Tracker: Data-Driven Dialogue State Tracking](https://mlsanity.com/paper/1606.03777/) (2016)
- [Multi-Task Pre-Training for Plug-and-Play Task-Oriented Dialogue System](https://mlsanity.com/paper/2109.14739/) (2021)
- [UBAR: Towards Fully End-to-End Task-Oriented Dialog Systems with GPT-2](https://mlsanity.com/paper/2012.03539/) (2020)
- [Task-Oriented Dialog Systems that Consider Multiple Appropriate Responses under the Same Context](https://mlsanity.com/paper/1911.10484/) (2019)
- [Frames: A Corpus for Adding Memory to Goal-Oriented Dialogue Systems](https://mlsanity.com/paper/1704.00057/) (2017)
- [Building a Conversational Agent Overnight with Dialogue Self-Play](https://mlsanity.com/paper/1801.04871/) (2018)
- [Dialogue-Based Relation Extraction](https://mlsanity.com/paper/2004.08056/) (2020)
- [CrossWOZ: A Large-Scale Chinese Cross-Domain Task-Oriented Dialogue Dataset](https://mlsanity.com/paper/2002.11893/) (2020)
- [More Data, More Relations, More Context and More Openness: A Review and Outlook for Relation Extraction](https://mlsanity.com/paper/2004.03186/) (2020)
- [A Probabilistic End-To-End Task-Oriented Dialog Model with Latent Belief States towards Semi-Supervised Learning](https://mlsanity.com/paper/2009.08115/) (2020)
- [Paraphrase Augmented Task-Oriented Dialog Generation](https://mlsanity.com/paper/2004.07462/) (2020)
- [RiSAWOZ: A Large-Scale Multi-Domain Wizard-of-Oz Dataset with Rich Semantic Annotations for Task-Oriented Dialogue Modeling](https://mlsanity.com/paper/2010.08738/) (2020)
- [SGD-X: A Benchmark for Robust Generalization in Schema-Guided Dialogue Systems](https://mlsanity.com/paper/2110.06800/) (2021)
- ["How Robust r u?": Evaluating Task-Oriented Dialogue Systems on Spoken Conversations](https://mlsanity.com/paper/2109.13489/) (2021)
- [Getting To Know You: User Attribute Extraction from Dialogues](https://mlsanity.com/paper/1908.04621/) (2019)
- [An End-to-End Trainable Neural Network Model with Belief Tracking for Task-Oriented Dialog](https://mlsanity.com/paper/1708.05956/) (2017)

## Built on by (most cited first, 4 of 4)

- [Semi-Supervised Knowledge-Grounded Pre-training for Task-Oriented Dialog Systems](https://mlsanity.com/paper/2210.08873/) (2022)
- [Knowledge-Retrieval Task-Oriented Dialog Systems with Semi-Supervision](https://mlsanity.com/paper/2305.13199/) (2023)
- [The 2nd FutureDial Challenge: Dialog Systems with Retrieval Augmented Generation (FutureDial-RAG)](https://mlsanity.com/paper/2405.13084/) (2024)
- [Entriever: Energy-based Retriever for Knowledge-Grounded Dialog Systems](https://mlsanity.com/paper/2506.00585/) (2025)

## Abstract (arXiv)

Recently, there have merged a class of task-oriented dialogue (TOD) datasets collected through Wizard-of-Oz simulated games. However, the Wizard-of-Oz data are in fact simulated data and thus are fundamentally different from real-life conversations, which are more noisy and casual. Recently, the SereTOD challenge is organized and releases the MobileCS dataset, which consists of real-world dialog transcripts between real users and customer-service staffs from China Mobile. Based on the MobileCS dataset, the SereTOD challenge has two tasks, not only evaluating the construction of the dialogue system itself, but also examining information extraction from dialog transcripts, which is crucial for building the knowledge base for TOD. This paper mainly presents a baseline study of the two tasks with the MobileCS dataset. We introduce how the two baselines are constructed, the problems encountered, and the results. We anticipate that the baselines can facilitate exciting future research to build human-robot dialogue systems for real-life tasks.