# Other Roles Matter! Enhancing Role-Oriented Dialogue Summarization via Role Interactions

arXiv: https://arxiv.org/abs/2205.13190 · HTML: https://mlsanity.com/paper/2205.13190/

## Key facts

- Cited by 13 papers in the map (data through 14 Oct 2026).
- Builds on 20 of its 37 references that are in the map.
- First posted on arXiv 26 May 2022.

## Builds on (most cited first, 20 of 20)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [BERTScore: Evaluating Text Generation with BERT](https://mlsanity.com/paper/1904.09675/) (2019)
- [Get To The Point: Summarization with Pointer-Generator Networks](https://mlsanity.com/paper/1704.04368/) (2017)
- [Text Summarization with Pretrained Encoders](https://mlsanity.com/paper/1908.08345/) (2019)
- [SAMSum Corpus: A Human-annotated Dialogue Dataset for Abstractive Summarization](https://mlsanity.com/paper/1911.12237/) (2019)
- [MoverScore: Text Generation Evaluating with Contextualized Embeddings and Earth Mover Distance](https://mlsanity.com/paper/1909.02622/) (2019)
- [QMSum: A New Benchmark for Query-based Multi-domain Meeting Summarization](https://mlsanity.com/paper/2104.05938/) (2021)
- [DialogSum: A Real-Life Scenario Dialogue Summarization Dataset](https://mlsanity.com/paper/2105.06762/) (2021)
- [Fast Abstractive Summarization with Reinforce-Selected Sentence Rewriting](https://mlsanity.com/paper/1805.11080/) (2018)
- [Multi-View Sequence-to-Sequence Models with Conversational Structure for Abstractive Dialogue Summarization](https://mlsanity.com/paper/2010.01672/) (2020)
- [Generating SOAP Notes from Doctor-Patient Conversations Using Modular Summarization Techniques](https://mlsanity.com/paper/2005.01795/) (2020)
- [A Survey on Dialogue Summarization: Recent Advances and New Frontiers](https://mlsanity.com/paper/2107.03175/) (2021)
- [Structure-Aware Abstractive Conversation Summarization via Discourse and Action Graphs](https://mlsanity.com/paper/2104.08400/) (2021)
- [Coreference-Aware Dialogue Summarization](https://mlsanity.com/paper/2106.08556/) (2021)
- [Synchronous Bidirectional Neural Machine Translation](https://mlsanity.com/paper/1905.04847/) (2019)
- [CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization](https://mlsanity.com/paper/2108.13139/) (2021)
- [Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling](https://mlsanity.com/paper/2012.07311/) (2020)
- [Synchronous Speech Recognition and Speech-to-Text Translation with Interactive Decoding](https://mlsanity.com/paper/1912.07240/) (2019)
- [Unsupervised Abstractive Dialogue Summarization for Tete-a-Tetes](https://mlsanity.com/paper/2009.06851/) (2020)

## Built on by (most cited first, 13 of 13)

- [Controllable Text Summarization: Unraveling Challenges, Approaches, and Prospects -- A Survey](https://mlsanity.com/paper/2311.09212/) (2023)
- [The Imperative of Conversation Analysis in the Era of LLMs: A Survey of Tasks, Techniques, and Trends](https://mlsanity.com/paper/2409.14195/) (2024)
- [Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues](https://mlsanity.com/paper/2412.09049/) (2024)
- [From Generic Empathy to Personalized Emotional Support: A Self-Evolution Framework for User Preference Alignment](https://mlsanity.com/paper/2505.16610/) (2025)
- [Human-in-the-loop Abstractive Dialogue Summarization](https://mlsanity.com/paper/2212.09750/) (2022)
- [Multi-Stage Pre-training Enhanced by ChatGPT for Multi-Scenario Multi-Domain Dialogue Summarization](https://mlsanity.com/paper/2310.10285/) (2023)
- [Baichuan2-Sum: Instruction Finetune Baichuan2-7B Model for Dialogue Summarization](https://mlsanity.com/paper/2401.15496/) (2024)
- [Enhancing Dialogue Summarization with Topic-Aware Global- and Local- Level Centrality](https://mlsanity.com/paper/2301.12376/) (2023)
- [Taxonomy of Abstractive Dialogue Summarization: Scenarios, Approaches and Future Directions](https://mlsanity.com/paper/2210.09894/) (2022)
- [Multi-User MultiWOZ: Task-Oriented Dialogues among Multiple Users](https://mlsanity.com/paper/2310.20479/) (2023)
- [DATScore: Evaluating Translation with Data Augmented Translations](https://mlsanity.com/paper/2210.06576/) (2022)
- [RepCali: High Efficient Fine-tuning Via Representation Calibration in Latent Space for Pre-trained Language Models](https://mlsanity.com/paper/2505.08463/) (2025)
- [What Are They Talking About? A Benchmark of Knowledge-Grounded Discussion Summarization](https://mlsanity.com/paper/2505.12474/) (2025)

## Abstract (arXiv)

Role-oriented dialogue summarization is to generate summaries for different roles in the dialogue, e.g., merchants and consumers. Existing methods handle this task by summarizing each role's content separately and thus are prone to ignore the information from other roles. However, we believe that other roles' content could benefit the quality of summaries, such as the omitted information mentioned by other roles. Therefore, we propose a novel role interaction enhanced method for role-oriented dialogue summarization. It adopts cross attention and decoder self-attention interactions to interactively acquire other roles' critical information. The cross attention interaction aims to select other roles' critical dialogue utterances, while the decoder self-attention interaction aims to obtain key information from other roles' summaries. Experimental results have shown that our proposed method significantly outperforms strong baselines on two public role-oriented dialogue summarization datasets. Extensive analyses have demonstrated that other roles' content could help generate summaries with more complete semantics and correct topic structures.