# Human-AI Collaboration via Conditional Delegation: A Case Study of Content Moderation

arXiv: https://arxiv.org/abs/2204.11788 · HTML: https://mlsanity.com/paper/2204.11788/

## Key facts

- Cited by 67 papers in the map (data through 14 Oct 2026).
- Builds on 38 of its 113 references that are in the map.
- First posted on arXiv 25 Apr 2022.

## Builds on (most cited first, 30 of 38)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Delving Deep into Rectifiers: Surpassing Human-Level Performance on ImageNet Classification](https://mlsanity.com/paper/1502.01852/) (2015)
- [Categorical Reparameterization with Gumbel-Softmax](https://mlsanity.com/paper/1611.01144/) (2016)
- [HuggingFace's Transformers: State-of-the-art Natural Language Processing](https://mlsanity.com/paper/1910.03771/) (2019)
- [A Survey Of Methods For Explaining Black Box Models](https://mlsanity.com/paper/1802.01933/) (2018)
- [Right for the Wrong Reasons: Diagnosing Syntactic Heuristics in Natural Language Inference](https://mlsanity.com/paper/1902.01007/) (2019)
- [Adversarial Examples for Evaluating Reading Comprehension Systems](https://mlsanity.com/paper/1707.07328/) (2017)
- [Explaining Explanations: An Overview of Interpretability of Machine Learning](https://mlsanity.com/paper/1806.00069/) (2018)
- [Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance](https://mlsanity.com/paper/2006.14779/) (2020)
- [Rationalizing Neural Predictions](https://mlsanity.com/paper/1606.04155/) (2016)
- [Effect of Confidence and Explanation on Accuracy and Trust Calibration in AI-Assisted Decision Making](https://mlsanity.com/paper/2001.02114/) (2020)
- [Don't Take the Easy Way Out: Ensemble Based Methods for Avoiding Known Dataset Biases](https://mlsanity.com/paper/1909.03683/) (2019)
- [Manipulating and Measuring Model Interpretability](https://mlsanity.com/paper/1802.07810/) (2018)
- [Questioning the AI: Informing Design Practices for Explainable AI User Experiences](https://mlsanity.com/paper/2001.02478/) (2020)
- [Ex Machina: Personal Attacks Seen at Scale](https://mlsanity.com/paper/1610.08914/) (2016)
- [On Human Predictions with Explanations and Predictions of Machine Learning Models: A Case Study on Deception Detection](https://mlsanity.com/paper/1811.07901/) (2018)
- [Reducing Gender Bias in Abusive Language Detection](https://mlsanity.com/paper/1808.07231/) (2018)
- [Proxy Tasks and Subjective Measures Can Be Misleading in Evaluating Explainable AI Systems](https://mlsanity.com/paper/2001.08298/) (2020)
- [A Benchmark Dataset for Learning to Intervene in Online Hate Speech](https://mlsanity.com/paper/1909.04251/) (2019)
- [Learning to Complement Humans](https://mlsanity.com/paper/2005.00582/) (2020)
- [To Trust or to Think: Cognitive Forcing Functions Can Reduce Overreliance on AI in AI-assisted Decision-making](https://mlsanity.com/paper/2102.09692/) (2021)
- [Human-Centered Tools for Coping with Imperfect Algorithms during Medical Decision-Making](https://mlsanity.com/paper/1902.02960/) (2019)
- ["Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans](https://mlsanity.com/paper/2001.05871/) (2020)
- [Human-AI Collaboration in Data Science: Exploring Data Scientists' Perceptions of Automated AI](https://mlsanity.com/paper/1909.02309/) (2019)
- [Towards Unbiased and Accurate Deferral to Multiple Experts](https://mlsanity.com/paper/2102.13004/) (2021)
- [Understanding the Effect of Out-of-distribution Examples and Interactive Explanations on Human-AI Decision Making](https://mlsanity.com/paper/2101.05303/) (2021)
- [Ask Not What AI Can Do, But What AI Should Do: Towards a Framework of Task Delegability](https://mlsanity.com/paper/1902.03245/) (2019)
- [Explaining Models: An Empirical Study of How Explanations Impact Fairness Judgment](https://mlsanity.com/paper/1901.07694/) (2019)
- [Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop](https://mlsanity.com/paper/1703.08428/) (2017)
- [A Human-Grounded Evaluation of SHAP for Alert Processing](https://mlsanity.com/paper/1907.03324/) (2019)

## Built on by (most cited first, 30 of 67)

- [Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations](https://mlsanity.com/paper/2302.02187/) (2023)
- [Who Should I Trust: AI or Myself? Leveraging Human and AI Correctness Likelihood to Promote Appropriate Trust in AI-Assisted Decision-Making](https://mlsanity.com/paper/2301.05809/) (2023)
- ["Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction](https://mlsanity.com/paper/2210.03735/) (2022)
- [Plan-Then-Execute: An Empirical Study of User Trust and Team Performance When Using LLM Agents As A Daily Assistant](https://mlsanity.com/paper/2502.01390/) (2025)
- [Towards Human-AI Deliberation: Design and Evaluation of LLM-Empowered Deliberative AI for AI-Assisted Decision-Making](https://mlsanity.com/paper/2403.16812/) (2024)
- [COBRA Frames: Contextual Reasoning about Effects and Harms of Offensive Statements](https://mlsanity.com/paper/2306.01985/) (2023)
- [Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction](https://mlsanity.com/paper/2303.09224/) (2023)
- [AXNav: Replaying Accessibility Tests from Natural Language](https://mlsanity.com/paper/2310.02424/) (2023)
- [SLM-Mod: Small Language Models Surpass LLMs at Content Moderation](https://mlsanity.com/paper/2410.13155/) (2024)
- [Do Large Language Models Perform the Way People Expect? Measuring the Human Generalization Function](https://mlsanity.com/paper/2406.01382/) (2024)
- [Effective Human-AI Teams via Learned Natural Language Rules and Onboarding](https://mlsanity.com/paper/2311.01007/) (2023)
- [As Confidence Aligns: Exploring the Effect of AI Confidence on Human Self-confidence in Human-AI Decision Making](https://mlsanity.com/paper/2501.12868/) (2025)
- [Human-AI collaboration is not very collaborative yet: A taxonomy of interaction patterns in AI-assisted decision making from a systematic review](https://mlsanity.com/paper/2310.19778/) (2023)
- [Position: Towards Bidirectional Human-AI Alignment](https://mlsanity.com/paper/2406.09264/) (2024)
- [On the Effect of Information Asymmetry in Human-AI Teams](https://mlsanity.com/paper/2205.01467/) (2022)
- ["It Felt Like Having a Second Mind": Investigating Human-AI Co-creativity in Prewriting with Large Language Models](https://mlsanity.com/paper/2307.10811/) (2023)
- [Dark Patterns Meet GUI Agents: LLM Agent Susceptibility to Manipulative Interfaces and the Role of Human Oversight](https://mlsanity.com/paper/2509.10723/) (2025)
- [Learning Personalized Decision Support Policies](https://mlsanity.com/paper/2304.06701/) (2023)
- [Watch Your Language: Investigating Content Moderation with Large Language Models](https://mlsanity.com/paper/2309.14517/) (2023)
- [Moderating Illicit Online Image Promotion for Unsafe User-Generated Content Games Using Large Vision-Language Models](https://mlsanity.com/paper/2403.18957/) (2024)
- [Modulating Language Model Experiences through Frictions](https://mlsanity.com/paper/2407.12804/) (2024)
- [Evaluating the Utility of Conformal Prediction Sets for AI-Advised Image Labeling](https://mlsanity.com/paper/2401.08876/) (2024)
- [Competent but Rigid: Identifying the Gap in Empowering AI to Participate Equally in Group Decision-Making](https://mlsanity.com/paper/2302.08807/) (2023)
- [NaijaHate: Evaluating Hate Speech Detection on Nigerian Twitter Using Representative Data](https://mlsanity.com/paper/2403.19260/) (2024)
- [Charting the Future of AI in Project-Based Learning: A Co-Design Exploration with Students](https://mlsanity.com/paper/2401.14915/) (2024)
- [Comparing Zealous and Restrained AI Recommendations in a Real-World Human-AI Collaboration Task](https://mlsanity.com/paper/2410.11860/) (2024)
- [Reliable Decision from Multiple Subtasks through Threshold Optimization: Content Moderation in the Wild](https://mlsanity.com/paper/2208.07522/) (2022)
- [Learning Complementary Policies for Human-AI Teams](https://mlsanity.com/paper/2302.02944/) (2023)
- [BiasX: "Thinking Slow" in Toxic Content Moderation with Explanations of Implied Social Biases](https://mlsanity.com/paper/2305.13589/) (2023)
- [DeMod: A Holistic Tool with Explainable Detection and Personalized Modification for Toxicity Censorship](https://mlsanity.com/paper/2411.01844/) (2024)

## Abstract (arXiv)

Despite impressive performance in many benchmark datasets, AI models can still make mistakes, especially among out-of-distribution examples. It remains an open question how such imperfect models can be used effectively in collaboration with humans. Prior work has focused on AI assistance that helps people make individual high-stakes decisions, which is not scalable for a large amount of relatively low-stakes decisions, e.g., moderating social media comments. Instead, we propose conditional delegation as an alternative paradigm for human-AI collaboration where humans create rules to indicate trustworthy regions of a model. Using content moderation as a testbed, we develop novel interfaces to assist humans in creating conditional delegation rules and conduct a randomized experiment with two datasets to simulate in-distribution and out-of-distribution scenarios. Our study demonstrates the promise of conditional delegation in improving model performance and provides insights into design for this novel paradigm, including the effect of AI explanations.