# Towards Multi-Turn Empathetic Dialogs with Positive Emotion Elicitation

arXiv: https://arxiv.org/abs/2204.10509 · HTML: https://mlsanity.com/paper/2204.10509/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 22 of its 42 references that are in the map.
- First posted on arXiv 22 Apr 2022.

## Builds on (most cited first, 22 of 22)

- [Convolutional Neural Networks for Sentence Classification](https://mlsanity.com/paper/1408.5882/) (2014)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset](https://mlsanity.com/paper/1710.03957/) (2017)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [Neural Architectures for Named Entity Recognition](https://mlsanity.com/paper/1603.01360/) (2016)
- [How NOT To Evaluate Your Dialogue System: An Empirical Study of Unsupervised Evaluation Metrics for Dialogue Response Generation](https://mlsanity.com/paper/1603.08023/) (2016)
- [ERNIE: Enhanced Representation through Knowledge Integration](https://mlsanity.com/paper/1904.09223/) (2019)
- [Emotional Chatting Machine: Emotional Conversation Generation with Internal and External Memory](https://mlsanity.com/paper/1704.01074/) (2017)
- [Challenges in Building Intelligent Open-domain Dialog Systems](https://mlsanity.com/paper/1905.05709/) (2019)
- [MIME: MIMicking Emotions for Empathetic Response Generation](https://mlsanity.com/paper/2010.01454/) (2020)
- [MoEL: Mixture of Empathetic Listeners](https://mlsanity.com/paper/1908.07687/) (2019)
- [ACUTE-EVAL: Improved Dialogue Evaluation with Optimized Questions and Multi-turn Comparisons](https://mlsanity.com/paper/1909.03087/) (2019)
- [PLATO-2: Towards Building an Open-Domain Chatbot via Curriculum Learning](https://mlsanity.com/paper/2006.16779/) (2020)
- [MojiTalk: Generating Emotional Responses at Scale](https://mlsanity.com/paper/1711.04090/) (2017)
- [How Far are We from Effective Context Modeling? An Exploratory Study on Semantic Parsing in Context](https://mlsanity.com/paper/2002.00652/) (2020)
- [Towards Persona-Based Empathetic Conversational Models](https://mlsanity.com/paper/2004.12316/) (2020)
- [Affect-Driven Dialog Generation](https://mlsanity.com/paper/1904.02793/) (2019)
- [CDL: Curriculum Dual Learning for Emotion-Controllable Response Generation](https://mlsanity.com/paper/2005.00329/) (2020)
- [An Affect-Rich Neural Conversational Model with Biased Attention and Weighted Cross-Entropy Loss](https://mlsanity.com/paper/1811.07078/) (2018)
- [CARE: Commonsense-Aware Emotional Response Generation with Latent Concepts](https://mlsanity.com/paper/2012.08377/) (2020)
- [Balancing Objectives in Counseling Conversations: Advancing Forwards or Looking Backwards](https://mlsanity.com/paper/2005.04245/) (2020)
- [Emotionally-Aware Chatbots: A Survey](https://mlsanity.com/paper/1906.09774/) (2019)

## Built on by (most cited first, 1 of 1)

- [Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach](https://mlsanity.com/paper/2307.07994/) (2023)

## Abstract (arXiv)

Emotional support is a crucial skill for many real-world scenarios, including caring for the elderly, mental health support, and customer service chats. This paper presents a novel task of empathetic dialog generation with positive emotion elicitation to promote users' positive emotions, similar to that of emotional support between humans. In this task, the agent conducts empathetic responses along with the target of eliciting the user's positive emotions in the multi-turn dialog. To facilitate the study of this task, we collect a large-scale emotional dialog dataset with positive emotion elicitation, called PosEmoDial (about 820k dialogs, 3M utterances). In these dialogs, the agent tries to guide the user from any possible initial emotional state, e.g., sadness, to a positive emotional state. Then we present a positive-emotion-guided dialog generation model with a novel loss function design. This loss function encourages the dialog model to not only elicit positive emotions from users but also ensure smooth emotional transitions along with the whole dialog. Finally, we establish benchmark results on PosEmoDial, and we will release this dataset and related source code to facilitate future studies.