# Algorithmic support of a personal virtual assistant for automating the processing of client requests

arXiv: https://arxiv.org/abs/2203.14372 · HTML: https://mlsanity.com/paper/2203.14372/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 2 of its 18 references that are in the map.
- First posted on arXiv 27 Mar 2022.

## Builds on (most cited first, 2 of 2)

- [Enriching Word Vectors with Subword Information](https://mlsanity.com/paper/1607.04606/) (2016)
- [Machine Learning in Python: Main developments and technology trends in data science, machine learning, and artificial intelligence](https://mlsanity.com/paper/2002.04803/) (2020)

## Abstract (arXiv)

This article describes creating algorithmic support for the functioning of a personal virtual assistant, which allows automating the processing of customer requests. The study aims to reduce errors and processing time for a client request in business systems - text chats or voice channels using a text transcription system. The results of the development of algorithmic support and an assessment of the quality of work on synthetic data presented.