# Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?

arXiv: https://arxiv.org/abs/2203.13292 · HTML: https://mlsanity.com/paper/2203.13292/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 24 Mar 2022.

## Built on by (most cited first, 1 of 1)

- [Toward Accessible and Safe Live Streaming Using Distributed Content Filtering with MoQ](https://mlsanity.com/paper/2505.08990/) (2025)

## Abstract (arXiv)

Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch - a leading live streaming platform. We identify how mods collaborate on tasks (off-streaming coordination and preparation, in-stream real-time collaboration, and relationship building both off-stream and in-stream to reinforce collaboration) and how mods contribute to moderation standards (collaboratively working on the community rulebook and individually shaping community norms). We uncover how volunteer mods work as an effective team. We also discuss how the affordances of multi-modal communication and informality of volunteer moderation contribute to task collaboration, standards development, and mod's roles and responsibilities.