# Chat-Capsule: A Hierarchical Capsule for Dialog-level Emotion Analysis

arXiv: https://arxiv.org/abs/2203.12254 · HTML: https://mlsanity.com/paper/2203.12254/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 13 of its 33 references that are in the map.
- First posted on arXiv 23 Mar 2022.

## Builds on (most cited first, 13 of 13)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Adam: A Method for Stochastic Optimization](https://mlsanity.com/paper/1412.6980/) (2014)
- [Neural Machine Translation by Jointly Learning to Align and Translate](https://mlsanity.com/paper/1409.0473/) (2014)
- [Distributed Representations of Words and Phrases and their Compositionality](https://mlsanity.com/paper/1310.4546/) (2013)
- [Convolutional Neural Networks on Graphs with Fast Localized Spectral Filtering](https://mlsanity.com/paper/1606.09375/) (2016)
- [Modeling Relational Data with Graph Convolutional Networks](https://mlsanity.com/paper/1703.06103/) (2017)
- [DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset](https://mlsanity.com/paper/1710.03957/) (2017)
- [Tensor Fusion Network for Multimodal Sentiment Analysis](https://mlsanity.com/paper/1707.07250/) (2017)
- [Improved Semantic Representations From Tree-Structured Long Short-Term Memory Networks](https://mlsanity.com/paper/1503.00075/) (2015)
- [DialogueRNN: An Attentive RNN for Emotion Detection in Conversations](https://mlsanity.com/paper/1811.00405/) (2018)
- [DialogueGCN: A Graph Convolutional Neural Network for Emotion Recognition in Conversation](https://mlsanity.com/paper/1908.11540/) (2019)
- [Reasoning about Entailment with Neural Attention](https://mlsanity.com/paper/1509.06664/) (2015)
- [DCR-Net: A Deep Co-Interactive Relation Network for Joint Dialog Act Recognition and Sentiment Classification](https://mlsanity.com/paper/2008.06914/) (2020)

## Built on by (most cited first, 1 of 1)

- [FADO: Feedback-Aware Double COntrolling Network for Emotional Support Conversation](https://mlsanity.com/paper/2211.00250/) (2022)

## Abstract (arXiv)

Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these models cannot benefit from the context provided by the whole dialog. In real-world applications, annotations to dialog could fine-grained, including both utterance-level tags (e.g. speaker type, intent category, and emotion category), and dialog-level tags (e.g. user satisfaction, and emotion curve category). In this paper, we propose a Context-based Hierarchical Attention Capsule~(Chat-Capsule) model, which models both utterance-level and dialog-level emotions and their interrelations. On a dialog dataset collected from customer support of an e-commerce platform, our model is also able to predict user satisfaction and emotion curve category. Emotion curve refers to the change of emotions along the development of a conversation. Experiments show that the proposed Chat-Capsule outperform state-of-the-art baselines on both benchmark dataset and proprietary dataset. Source code will be released upon acceptance.