# AugESC: Dialogue Augmentation with Large Language Models for Emotional Support Conversation

arXiv: https://arxiv.org/abs/2202.13047 · HTML: https://mlsanity.com/paper/2202.13047/

## Key facts

- Cited by 79 papers in the map (data through 14 Oct 2026).
- Builds on 31 of its 54 references that are in the map.
- First posted on arXiv 26 Feb 2022.

## Builds on (most cited first, 30 of 31)

- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Finetuned Language Models Are Zero-Shot Learners](https://mlsanity.com/paper/2109.01652/) (2021)
- [The Curious Case of Neural Text Degeneration](https://mlsanity.com/paper/1904.09751/) (2019)
- [RealToxicityPrompts: Evaluating Neural Toxic Degeneration in Language Models](https://mlsanity.com/paper/2009.11462/) (2020)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [Personalizing Dialogue Agents: I have a dog, do you have pets too?](https://mlsanity.com/paper/1801.07243/) (2018)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [Wizard of Wikipedia: Knowledge-Powered Conversational agents](https://mlsanity.com/paper/1811.01241/) (2018)
- [How NOT To Evaluate Your Dialogue System: An Empirical Study of Unsupervised Evaluation Metrics for Dialogue Response Generation](https://mlsanity.com/paper/1603.08023/) (2016)
- [Towards Emotional Support Dialog Systems](https://mlsanity.com/paper/2106.01144/) (2021)
- [Symbolic Knowledge Distillation: from General Language Models to Commonsense Models](https://mlsanity.com/paper/2110.07178/) (2021)
- [WANLI: Worker and AI Collaboration for Natural Language Inference Dataset Creation](https://mlsanity.com/paper/2201.05955/) (2022)
- [Generating Datasets with Pretrained Language Models](https://mlsanity.com/paper/2104.07540/) (2021)
- [Recipes for Safety in Open-domain Chatbots](https://mlsanity.com/paper/2010.07079/) (2020)
- [Dialogue Natural Language Inference](https://mlsanity.com/paper/1811.00671/) (2018)
- [Survey on Evaluation Methods for Dialogue Systems](https://mlsanity.com/paper/1905.04071/) (2019)
- [Deceiving Google's Perspective API Built for Detecting Toxic Comments](https://mlsanity.com/paper/1702.08138/) (2017)
- [Toxicity Detection: Does Context Really Matter?](https://mlsanity.com/paper/2006.00998/) (2020)
- [Is GPT-3 Text Indistinguishable from Human Text? Scarecrow: A Framework for Scrutinizing Machine Text](https://mlsanity.com/paper/2107.01294/) (2021)
- [CEM: Commonsense-aware Empathetic Response Generation](https://mlsanity.com/paper/2109.05739/) (2021)
- [Anticipating Safety Issues in E2E Conversational AI: Framework and Tooling](https://mlsanity.com/paper/2107.03451/) (2021)
- [Towards Zero-Label Language Learning](https://mlsanity.com/paper/2109.09193/) (2021)
- [On the Safety of Conversational Models: Taxonomy, Dataset, and Benchmark](https://mlsanity.com/paper/2110.08466/) (2021)
- [I like fish, especially dolphins: Addressing Contradictions in Dialogue Modeling](https://mlsanity.com/paper/2012.13391/) (2020)
- [Human Evaluation of Conversations is an Open Problem: comparing the sensitivity of various methods for evaluating dialogue agents](https://mlsanity.com/paper/2201.04723/) (2022)
- [KdConv: A Chinese Multi-domain Dialogue Dataset Towards Multi-turn Knowledge-driven Conversation](https://mlsanity.com/paper/2004.04100/) (2020)
- [CoMAE: A Multi-factor Hierarchical Framework for Empathetic Response Generation](https://mlsanity.com/paper/2105.08316/) (2021)
- [EVA: An Open-Domain Chinese Dialogue System with Large-Scale Generative Pre-Training](https://mlsanity.com/paper/2108.01547/) (2021)
- [Exploring Prompt-based Few-shot Learning for Grounded Dialog Generation](https://mlsanity.com/paper/2109.06513/) (2021)

## Built on by (most cited first, 30 of 79)

- [WikiChat: Stopping the Hallucination of Large Language Model Chatbots by Few-Shot Grounding on Wikipedia](https://mlsanity.com/paper/2305.14292/) (2023)
- [Cue-CoT: Chain-of-thought Prompting for Responding to In-depth Dialogue Questions with LLMs](https://mlsanity.com/paper/2305.11792/) (2023)
- [Do LLMs Have Distinct and Consistent Personality? TRAIT: Personality Testset designed for LLMs with Psychometrics](https://mlsanity.com/paper/2406.14703/) (2024)
- [Click: Controllable Text Generation with Sequence Likelihood Contrastive Learning](https://mlsanity.com/paper/2306.03350/) (2023)
- [A Survey on Data Augmentation in Large Model Era](https://mlsanity.com/paper/2401.15422/) (2024)
- [Data Augmentation using Large Language Models: Data Perspectives, Learning Paradigms and Challenges](https://mlsanity.com/paper/2403.02990/) (2024)
- [RLVER: Reinforcement Learning with Verifiable Emotion Rewards for Empathetic Agents](https://mlsanity.com/paper/2507.03112/) (2025)
- [SweetieChat: A Strategy-Enhanced Role-playing Framework for Diverse Scenarios Handling Emotional Support Agent](https://mlsanity.com/paper/2412.08389/) (2024)
- [A Survey on Recent Advances in Conversational Data Generation](https://mlsanity.com/paper/2405.13003/) (2024)
- [From Personas to Talks: Revisiting the Impact of Personas on LLM-Synthesized Emotional Support Conversations](https://mlsanity.com/paper/2502.11451/) (2025)
- [CASE: Aligning Coarse-to-Fine Cognition and Affection for Empathetic Response Generation](https://mlsanity.com/paper/2208.08845/) (2022)
- [COOPER: Coordinating Specialized Agents towards a Complex Dialogue Goal](https://mlsanity.com/paper/2312.11792/) (2023)
- [Contextualization Distillation from Large Language Model for Knowledge Graph Completion](https://mlsanity.com/paper/2402.01729/) (2024)
- [See What LLMs Cannot Answer: A Self-Challenge Framework for Uncovering LLM Weaknesses](https://mlsanity.com/paper/2408.08978/) (2024)
- [Large Language Model for Mental Health: A Systematic Review](https://mlsanity.com/paper/2403.15401/) (2024)
- [Large Language Models are Capable of Offering Cognitive Reappraisal, if Guided](https://mlsanity.com/paper/2404.01288/) (2024)
- [KokoroChat: A Japanese Psychological Counseling Dialogue Dataset Collected via Role-Playing by Trained Counselors](https://mlsanity.com/paper/2506.01357/) (2025)
- [The Imperative of Conversation Analysis in the Era of LLMs: A Survey of Tasks, Techniques, and Trends](https://mlsanity.com/paper/2409.14195/) (2024)
- [Crisp: Cognitive Restructuring of Negative Thoughts through Multi-turn Supportive Dialogues](https://mlsanity.com/paper/2504.17238/) (2025)
- [IntentionESC: An Intention-Centered Framework for Enhancing Emotional Support in Dialogue Systems](https://mlsanity.com/paper/2506.05947/) (2025)
- [Curriculum-Driven Edubot: A Framework for Developing Language Learning Chatbots Through Synthesizing Conversational Data](https://mlsanity.com/paper/2309.16804/) (2023)
- [Recent Advancement of Emotion Cognition in Large Language Models](https://mlsanity.com/paper/2409.13354/) (2024)
- [A Desideratum for Conversational Agents: Capabilities, Challenges, and Future Directions](https://mlsanity.com/paper/2504.16939/) (2025)
- [From Generic Empathy to Personalized Emotional Support: A Self-Evolution Framework for User Preference Alignment](https://mlsanity.com/paper/2505.16610/) (2025)
- [ConvSDG: Session Data Generation for Conversational Search](https://mlsanity.com/paper/2403.11335/) (2024)
- [Mixed-Session Conversation with Egocentric Memory](https://mlsanity.com/paper/2410.02503/) (2024)
- [ESC-Judge: A Framework for Comparing Emotional Support Conversational Agents](https://mlsanity.com/paper/2505.12531/) (2025)
- [MHQA: A Diverse, Knowledge Intensive Mental Health Question Answering Challenge for Language Models](https://mlsanity.com/paper/2502.15418/) (2025)
- [SocialSim: Towards Socialized Simulation of Emotional Support Conversation](https://mlsanity.com/paper/2506.16756/) (2025)
- [You Never Know a Person, You Only Know Their Defenses: Detecting Levels of Psychological Defense Mechanisms in Supportive Conversations](https://mlsanity.com/paper/2512.15601/) (2025)

## Abstract (arXiv)

Crowdsourced dialogue corpora are usually limited in scale and topic coverage due to the expensive cost of data curation. This would hinder the generalization of downstream dialogue models to open-domain topics. In this work, we leverage large language models for dialogue augmentation in the task of emotional support conversation (ESC). By treating dialogue augmentation as a dialogue completion task, we prompt a fine-tuned language model to complete full dialogues from available dialogue posts of various topics, which are then postprocessed based on heuristics. Applying this approach, we construct AugESC, an augmented dataset for the ESC task, which largely extends the scale and topic coverage of the crowdsourced ESConv corpus. Through comprehensive human evaluation, we demonstrate that our approach is superior to strong baselines of dialogue augmentation and that AugESC has comparable dialogue quality to the crowdsourced corpus. We also conduct human interactive evaluation and prove that post-training on AugESC improves downstream dialogue models' generalization ability to open-domain topics. These results suggest the utility of AugESC and highlight the potential of large language models in improving data-scarce dialogue generation tasks.