# Designing Trustworthy User Interfaces

arXiv: https://arxiv.org/abs/2202.12915 · HTML: https://mlsanity.com/paper/2202.12915/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 25 Feb 2022.

## Built on by (most cited first, 2 of 2)

- [Explainable and Human-Grounded AI for Decision Support Systems: The Theory of Epistemic Quasi-Partnerships](https://mlsanity.com/paper/2409.14839/) (2024)
- [Is Seeing Believing? Evaluating Human Sensitivity to Synthetic Video](https://mlsanity.com/paper/2603.13846/) (2026)

## Abstract (arXiv)

Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an understanding of what makes interfaces trustworthy (1), as well as actionable measures to improve trustworthiness (2). We contribute to this by addressing both gaps. Based on a systematic literature review, we give a thorough overview over the theory on user trust and provide a taxonomy of factors influencing user interface trustworthiness. Then, we derive concrete measures to address these factors in interface design. We use the results to create a proof of concept interface. In a preliminary evaluation, we compare a variant designed to elicit trust with one designed to reduce it. Our results show that the measures we apply can be effective in fostering trust in users.