# Emotion-Cause Pair Extraction in Customer Reviews

arXiv: https://arxiv.org/abs/2112.03984 · HTML: https://mlsanity.com/paper/2112.03984/

## Key facts

- No citing papers in the map yet (data through 14 Oct 2026).
- Builds on 2 of its 13 references that are in the map.
- First posted on arXiv 7 Dec 2021.

## Builds on (most cited first, 2 of 2)

- [Emotion-Cause Pair Extraction: A New Task to Emotion Analysis in Texts](https://mlsanity.com/paper/1906.01267/) (2019)
- [An End-to-End Network for Emotion-Cause Pair Extraction](https://mlsanity.com/paper/2103.01544/) (2021)

## Abstract (arXiv)

Emotion-Cause Pair Extraction (ECPE) is a complex yet popular area in Natural Language Processing due to its importance and potential applications in various domains. In this report , we aim to present our work in ECPE in the domain of online reviews. With a manually annotated dataset, we explore an algorithm to extract emotion cause pairs using a neural network. In addition, we propose a model using previous reference materials and combining emotion-cause pair extraction with research in the domain of emotion-aware word embeddings, where we send these embeddings into a Bi-LSTM layer which gives us the emotionally relevant clauses. With the constraint of a limited dataset, we achieved . The overall scope of our report comprises of a comprehensive literature review, implementation of referenced methods for dataset construction and initial model training, and modifying previous work in ECPE by proposing an improvement to the pipeline, as well as algorithm development and implementation for the specific domain of reviews.