# Moral-Trust Violation vs Performance-Trust Violation by a Robot: Which Hurts More?

arXiv: https://arxiv.org/abs/2110.04418 · HTML: https://mlsanity.com/paper/2110.04418/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 2 of its 26 references that are in the map.
- First posted on arXiv 9 Oct 2021.

## Builds on (most cited first, 2 of 2)

- [Modeling Trust in Human-Robot Interaction: A Survey](https://mlsanity.com/paper/2011.04796/) (2020)
- [A Classification Model for Sensing Human Trust in Machines Using EEG and GSR](https://mlsanity.com/paper/1803.09861/) (2018)

## Built on by (most cited first, 1 of 1)

- [Evaluation of Performance-Trust vs Moral-Trust Violation in 3D Environment](https://mlsanity.com/paper/2206.15430/) (2022)

## Abstract (arXiv)

In recent years a modern conceptualization of trust in human-robot interaction (HRI) was introduced by Ullman et al.citeullman2018does. This new conceptualization of trust suggested that trust between humans and robots is multidimensional, incorporating both performance aspects (i.e., similar to the trust in human-automation interaction) and moral aspects (i.e., similar to the trust in human-human interaction). But how does a robot violating each of these different aspects of trust affect human trust in a robot? How does trust in robots change when a robot commits a moral-trust violation compared to a performance-trust violation? And whether physiological signals have the potential to be used for assessing gain/loss of each of these two trust aspects in a human. We aim to design an experiment to study the effects of performance-trust violation and moral-trust violation separately in a search and rescue task. We want to see whether two failures of a robot with equal magnitudes would affect human trust differently if one failure is due to a performance-trust violation and the other is a moral-trust violation.