# Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence

arXiv: https://arxiv.org/abs/2109.13827 · HTML: https://mlsanity.com/paper/2109.13827/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- Builds on 9 of its 64 references that are in the map.
- First posted on arXiv 28 Sep 2021.

## Builds on (most cited first, 9 of 9)

- [A Unified Approach to Interpreting Model Predictions](https://mlsanity.com/paper/1705.07874/) (2017)
- ["Why Should I Trust You?": Explaining the Predictions of Any Classifier](https://mlsanity.com/paper/1602.04938/) (2016)
- [Counterfactual Explanations without Opening the Black Box: Automated Decisions and the GDPR](https://mlsanity.com/paper/1711.00399/) (2017)
- [On Human Predictions with Explanations and Predictions of Machine Learning Models: A Case Study on Deception Detection](https://mlsanity.com/paper/1811.07901/) (2018)
- ["Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans](https://mlsanity.com/paper/2001.05871/) (2020)
- [Quantifying Interpretability and Trust in Machine Learning Systems](https://mlsanity.com/paper/1901.08558/) (2019)
- [Are Visual Explanations Useful? A Case Study in Model-in-the-Loop Prediction](https://mlsanity.com/paper/2007.12248/) (2020)
- [Do you comply with AI? -- Personalized explanations of learning algorithms and their impact on employees' compliance behavior](https://mlsanity.com/paper/2002.08777/) (2020)
- [A Study on Fairness and Trust Perceptions in Automated Decision Making](https://mlsanity.com/paper/2103.04757/) (2021)

## Built on by (most cited first, 2 of 2)

- [Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration](https://mlsanity.com/paper/2409.12809/) (2024)
- [GAM(e) changer or not? An evaluation of interpretable machine learning models based on additive model constraints](https://mlsanity.com/paper/2204.09123/) (2022)

## Abstract (arXiv)

While recent advances in AI-based automated decision-making have shown many benefits for businesses and society, they also come at a cost. It has for long been known that a high level of automation of decisions can lead to various drawbacks, such as automation bias and deskilling. In particular, the deskilling of knowledge workers is a major issue, as they are the same people who should also train, challenge and evolve AI. To address this issue, we conceptualize a new class of DSS, namely Intelligent Decision Assistance (IDA) based on a literature review of two different research streams -- DSS and automation. IDA supports knowledge workers without influencing them through automated decision-making. Specifically, we propose to use techniques of Explainable AI (XAI) while withholding concrete AI recommendations. To test this conceptualization, we develop hypotheses on the impacts of IDA and provide first evidence for their validity based on empirical studies in the literature.