# Error Detection in Large-Scale Natural Language Understanding Systems Using Transformer Models

arXiv: https://arxiv.org/abs/2109.01754 · HTML: https://mlsanity.com/paper/2109.01754/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- Builds on 9 of its 17 references that are in the map.
- First posted on arXiv 4 Sep 2021.

## Builds on (most cited first, 9 of 9)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Adam: A Method for Stochastic Optimization](https://mlsanity.com/paper/1412.6980/) (2014)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [RoBERTa: A Robustly Optimized BERT Pretraining Approach](https://mlsanity.com/paper/1907.11692/) (2019)
- [Megatron-LM: Training Multi-Billion Parameter Language Models Using Model Parallelism](https://mlsanity.com/paper/1909.08053/) (2019)
- [Feedback-Based Self-Learning in Large-Scale Conversational AI Agents](https://mlsanity.com/paper/1911.02557/) (2019)
- [A Re-ranker Scheme for Integrating Large Scale NLU models](https://mlsanity.com/paper/1809.09605/) (2018)

## Built on by (most cited first, 1 of 1)

- [Failing Forward: Improving Generative Error Correction for ASR with Synthetic Data and Retrieval Augmentation](https://mlsanity.com/paper/2410.13198/) (2024)

## Abstract (arXiv)

Large-scale conversational assistants like Alexa, Siri, Cortana and Google Assistant process every utterance using multiple models for domain, intent and named entity recognition. Given the decoupled nature of model development and large traffic volumes, it is extremely difficult to identify utterances processed erroneously by such systems. We address this challenge to detect domain classification errors using offline Transformer models. We combine utterance encodings from a RoBERTa model with the Nbest hypothesis produced by the production system. We then fine-tune end-to-end in a multitask setting using a small dataset of humanannotated utterances with domain classification errors. We tested our approach for detecting misclassifications from one domain that accounts for <0.5% of the traffic in a large-scale conversational AI system. Our approach achieves an F1 score of 30% outperforming a bi- LSTM baseline by 16.9% and a standalone RoBERTa model by 4.8%. We improve this further by 2.2% to 32.2% by ensembling multiple models.