# Automatic Resource Allocation in Business Processes: A Systematic Literature Survey

arXiv: https://arxiv.org/abs/2107.07264 · HTML: https://mlsanity.com/paper/2107.07264/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 15 Jul 2021.

## Built on by (most cited first, 1 of 1)

- [Prescriptive Process Monitoring: Quo Vadis?](https://mlsanity.com/paper/2112.01769/) (2021)

## Abstract (arXiv)

For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex decision-making problem with high impact on the effectiveness and efficiency of processes. A wide range of approaches was developed to support research allocation automatically. This systematic literature survey provides an overview of approaches and categorizes them regarding their resource allocation goals and capabilities, their use of models and data, their algorithmic solutions, and their maturity. Rule-based approaches were identified as dominant, but heuristics and learning approaches also play a relevant role.